1
UX Research is not Market Research
Designing our future
overlords or:
how I learned to stop worrying
and love robotics.
...
| © 2013 Progress UX LLC2
Jon-Eric Steinbomer, Director of Research
UXPA - ATX
Anthony Daniels
Man in a suit
(not the droi...
| © 2013 Progress UX LLC3
what is a “robot”?
a machine capable of carrying out a complex series of
actions automatically, ...
| © 2013 Progress UX LLC4
Types of Robots
Military - Atlas
Medical - Da Vinci
Industrial - Kiva Systems/Amazon
http://vime...
| © 2013 Progress UX LLC5
Space - Mars Rover
Rescue - Toshiba
Enhancement - Cyberdyne
Industrial - Automotive
Types of Rob...
| © 2013 Progress UX LLC6
Types of Robots, cont.
Consumer - Roomba
Consumer (almost) - Qbo Consumer - NAO Business - Telep...
| © 2013 Progress UX LLC7
The consumer robotics market is currently at
about $1.6 billion.
By 2017, this market is forecas...
| © 2013 Progress UX LLC8
“Robots will be the next world-changing technology....
there will be a robot in every home.”
Bil...
| © 2013 Progress UX LLC9
Japan
Boston
Bay Area
Where is the robot action?
| © 2013 Progress UX LLC10
Japanese robots
Kirobo
Ubiko
Paro ASIMO
http://vimeo.com/76017549
| © 2013 Progress UX LLC11
Boston/Bay robots
Vgo
Roomba Scooba
mobi
Nao (Paris/Boston)
| © 2013 Progress UX LLC12
So where does UX fit in?
| © 2013 Progress UX LLC13
Robotics UX Research
Currently academic/institutional focus:
Human Robotic Interaction (HRI)
| © 2013 Progress UX LLC14
Robotics UX Research in Practice
“fundamentals” research can be conducted in a lab:
• expressio...
| © 2013 Progress UX LLC15
Robotics UX Research in Practice,
cont.
In-context research needs to be on location -
home, offi...
| © 2013 Progress UX LLC16
Robotics UX Research, cont.
• Trust
• Emotional response and connection
• Expressions (red = wa...
| © 2013 Progress UX LLC17
Hiroshi Ishiguro
Robotics UX Design - into the valley
http://vimeo.com/76017606 http://vimeo.co...
| © 2013 Progress UX LLC18
Robotics UX Design - into the valley
When human features look and move almost, but not exactly,...
| © 2013 Progress UX LLC19
Robotics UX Design Factors to Consider
• Emotion
• Anthropomorphism
• Interaction modes (gestur...
| © 2013 Progress UX LLC
@ProgressUX
www.experienceprogress.com
20
What’s next?
Upcoming SlideShare
Loading in...5
×

Designing our future overlords or: How I Learned to Stop Worrying and Love Robotics

646

Published on

Presentation delivered to Austin UXPA chapter meeting - October 2013. Speaker: Jon-Eric Steinbomer, Principal and Research Director at Progress UX Research in Austin, Texas.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
646
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Designing our future overlords or: How I Learned to Stop Worrying and Love Robotics"

  1. 1. 1 UX Research is not Market Research Designing our future overlords or: how I learned to stop worrying and love robotics. Jon-Eric Steinbomer, Director of Research UXPA - ATX
  2. 2. | © 2013 Progress UX LLC2 Jon-Eric Steinbomer, Director of Research UXPA - ATX Anthony Daniels Man in a suit (not the droid we’re looking for)
  3. 3. | © 2013 Progress UX LLC3 what is a “robot”? a machine capable of carrying out a complex series of actions automatically, esp. one programmable by a computer.
  4. 4. | © 2013 Progress UX LLC4 Types of Robots Military - Atlas Medical - Da Vinci Industrial - Kiva Systems/Amazon http://vimeo.com/76017557 http://vimeo.com/76017593 http://vimeo.com/76017562
  5. 5. | © 2013 Progress UX LLC5 Space - Mars Rover Rescue - Toshiba Enhancement - Cyberdyne Industrial - Automotive Types of Robots, cont.
  6. 6. | © 2013 Progress UX LLC6 Types of Robots, cont. Consumer - Roomba Consumer (almost) - Qbo Consumer - NAO Business - Telepresence Assistive Medical - RIBA http://vimeo.com/76017602
  7. 7. | © 2013 Progress UX LLC7 The consumer robotics market is currently at about $1.6 billion. By 2017, this market is forecast to reach 6.5 billion. Source: ABI Research’s Consumer Electronics Research Service
  8. 8. | © 2013 Progress UX LLC8 “Robots will be the next world-changing technology.... there will be a robot in every home.” Bill Gates - 4/2013 Kiva Systems, iRobot, Heartland Robotics SiriGlass, Self-driving cars
  9. 9. | © 2013 Progress UX LLC9 Japan Boston Bay Area Where is the robot action?
  10. 10. | © 2013 Progress UX LLC10 Japanese robots Kirobo Ubiko Paro ASIMO http://vimeo.com/76017549
  11. 11. | © 2013 Progress UX LLC11 Boston/Bay robots Vgo Roomba Scooba mobi Nao (Paris/Boston)
  12. 12. | © 2013 Progress UX LLC12 So where does UX fit in?
  13. 13. | © 2013 Progress UX LLC13 Robotics UX Research Currently academic/institutional focus: Human Robotic Interaction (HRI)
  14. 14. | © 2013 Progress UX LLC14 Robotics UX Research in Practice “fundamentals” research can be conducted in a lab: • expressions • voice and gesture UI design
  15. 15. | © 2013 Progress UX LLC15 Robotics UX Research in Practice, cont. In-context research needs to be on location - home, office, etc. • Environmental factors (sun, noise, stairs, etc.) • Still novel • Multiple users (maybe all talking at once)
  16. 16. | © 2013 Progress UX LLC16 Robotics UX Research, cont. • Trust • Emotional response and connection • Expressions (red = warning)
  17. 17. | © 2013 Progress UX LLC17 Hiroshi Ishiguro Robotics UX Design - into the valley http://vimeo.com/76017606 http://vimeo.com/76017588
  18. 18. | © 2013 Progress UX LLC18 Robotics UX Design - into the valley When human features look and move almost, but not exactly, like natural human beings, it causes a response of revulsion among human observers. The uncanny valley is the region of negative emotional response towards robots that seem "almost human". Movement amplifies the emotional response. Masahiro Mori, 1970
  19. 19. | © 2013 Progress UX LLC19 Robotics UX Design Factors to Consider • Emotion • Anthropomorphism • Interaction modes (gesture, sound, touch) • Noise (from the robot and the environment) • Portability • Safety • Ethics
  20. 20. | © 2013 Progress UX LLC @ProgressUX www.experienceprogress.com 20 What’s next?
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×