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Designing our future overlords or: How I Learned to Stop Worrying and Love Robotics
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Designing our future overlords or: How I Learned to Stop Worrying and Love Robotics

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Presentation delivered to Austin UXPA chapter meeting - October 2013. Speaker: Jon-Eric Steinbomer, Principal and Research Director at Progress UX Research in Austin, Texas.

Presentation delivered to Austin UXPA chapter meeting - October 2013. Speaker: Jon-Eric Steinbomer, Principal and Research Director at Progress UX Research in Austin, Texas.

Published in: Technology, Business

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  • 1. 1 UX Research is not Market Research Designing our future overlords or: how I learned to stop worrying and love robotics. Jon-Eric Steinbomer, Director of Research UXPA - ATX
  • 2. | © 2013 Progress UX LLC2 Jon-Eric Steinbomer, Director of Research UXPA - ATX Anthony Daniels Man in a suit (not the droid we’re looking for)
  • 3. | © 2013 Progress UX LLC3 what is a “robot”? a machine capable of carrying out a complex series of actions automatically, esp. one programmable by a computer.
  • 4. | © 2013 Progress UX LLC4 Types of Robots Military - Atlas Medical - Da Vinci Industrial - Kiva Systems/Amazon http://vimeo.com/76017557 http://vimeo.com/76017593 http://vimeo.com/76017562
  • 5. | © 2013 Progress UX LLC5 Space - Mars Rover Rescue - Toshiba Enhancement - Cyberdyne Industrial - Automotive Types of Robots, cont.
  • 6. | © 2013 Progress UX LLC6 Types of Robots, cont. Consumer - Roomba Consumer (almost) - Qbo Consumer - NAO Business - Telepresence Assistive Medical - RIBA http://vimeo.com/76017602
  • 7. | © 2013 Progress UX LLC7 The consumer robotics market is currently at about $1.6 billion. By 2017, this market is forecast to reach 6.5 billion. Source: ABI Research’s Consumer Electronics Research Service
  • 8. | © 2013 Progress UX LLC8 “Robots will be the next world-changing technology.... there will be a robot in every home.” Bill Gates - 4/2013 Kiva Systems, iRobot, Heartland Robotics SiriGlass, Self-driving cars
  • 9. | © 2013 Progress UX LLC9 Japan Boston Bay Area Where is the robot action?
  • 10. | © 2013 Progress UX LLC10 Japanese robots Kirobo Ubiko Paro ASIMO http://vimeo.com/76017549
  • 11. | © 2013 Progress UX LLC11 Boston/Bay robots Vgo Roomba Scooba mobi Nao (Paris/Boston)
  • 12. | © 2013 Progress UX LLC12 So where does UX fit in?
  • 13. | © 2013 Progress UX LLC13 Robotics UX Research Currently academic/institutional focus: Human Robotic Interaction (HRI)
  • 14. | © 2013 Progress UX LLC14 Robotics UX Research in Practice “fundamentals” research can be conducted in a lab: • expressions • voice and gesture UI design
  • 15. | © 2013 Progress UX LLC15 Robotics UX Research in Practice, cont. In-context research needs to be on location - home, office, etc. • Environmental factors (sun, noise, stairs, etc.) • Still novel • Multiple users (maybe all talking at once)
  • 16. | © 2013 Progress UX LLC16 Robotics UX Research, cont. • Trust • Emotional response and connection • Expressions (red = warning)
  • 17. | © 2013 Progress UX LLC17 Hiroshi Ishiguro Robotics UX Design - into the valley http://vimeo.com/76017606 http://vimeo.com/76017588
  • 18. | © 2013 Progress UX LLC18 Robotics UX Design - into the valley When human features look and move almost, but not exactly, like natural human beings, it causes a response of revulsion among human observers. The uncanny valley is the region of negative emotional response towards robots that seem "almost human". Movement amplifies the emotional response. Masahiro Mori, 1970
  • 19. | © 2013 Progress UX LLC19 Robotics UX Design Factors to Consider • Emotion • Anthropomorphism • Interaction modes (gesture, sound, touch) • Noise (from the robot and the environment) • Portability • Safety • Ethics
  • 20. | © 2013 Progress UX LLC @ProgressUX www.experienceprogress.com 20 What’s next?