Human Factor Basic Orientation Program of AME Instructor S P Singh 1.08.2011
Reference 1. CAR 66 Module 09 1. CAP 715- A/c Main Engineering Human Factors 2. CAP 716 Aviation Maintenance Human Factors 3. CAP 718 HF in Aircraft Main and Inspection 4. CAP 719 Fundamental Human Factors Concepts 5. MOE of CAR 145 AMO 6. CAR 145
Topics Human Performance Human Error Error Management System Dirty dozen Safety Culture SHEL Model Training Human error in maintenance
Human Factor Human Factors is the ‘discipline of optimising Human Performance in the workplace’ It is the interaction between: People and environment People and procedures People and machines People and people
HF Training to Include Human error Safety culture / Organisational factors Human performance and limitations Environment Procedures, information, tooling and practices Communication Teamwork Professionalism and integrity Organisation’s HF program includingerror reporting systems
Safety Culture “The way things are done” “The attitude of staff” “Beliefs, norms and behavioural dispositions that impact on safety” What is your definition? What does a good culture look like?
Team working “A high-performing team of 5-15 people, with the technical skills , knowledge and authority to make decisions that would formerly have been made by a supervisor They are appointed to manage themselves because the team members are the most familiar with the task they perform, therefore are the best to make improvements.”
Success factors Active participation of workforce and management Issue card reminders and checklists of behaviours that need to be observed Constantly reinforce and encourage behavioural change
Procedures and compliance Well known fact: people don’t respect procedures! WHY? Complex, not updated, too restrictive, do not describe the best way to do the job… Are the procedures written to help the readers or to protect the writer?
My procedure will ensure the task is performed correctly I know how to do this task, I don’t need a procedure
Training and competence Training helps people acquire the skills, knowledge and attitudes to make them competent in the health and safety aspects of their works.
Training What does the trainee need to learn? Annual training plan, training team, assessment, refreshment…
“We cannot change the Human Condition but we can change the conditions in which humans work.” James Reason
Performance shaping factors Identify if there could be factors that affect the task performance stress, work procedures, quality of work environment…
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