Human factor basic


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Describe basic of Human Factor

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Human factor basic

  1. 1. Human Factor Basic <br />Orientation Program of AME Instructor<br />S P Singh<br />1.08.2011<br />
  2. 2. Reference <br />1. CAR 66 Module 09<br />1. CAP 715- A/c Main Engineering Human Factors<br />2. CAP 716 Aviation Maintenance Human Factors<br />3. CAP 718 HF in Aircraft Main and Inspection<br />4. CAP 719 Fundamental Human Factors Concepts<br />5. MOE of CAR 145 AMO<br />6. CAR 145<br />
  3. 3. Topics<br />Human Performance <br />Human Error<br />Error Management System<br />Dirty dozen<br />Safety Culture<br />SHEL Model<br />Training<br />Human error in maintenance<br />
  4. 4. Human Factor<br />Human Factors is the ‘discipline of optimising Human Performance in the workplace’ <br />It is the interaction between:<br />People and environment<br />People and procedures<br />People and machines<br />People and people<br />
  5. 5. SHEL(L)<br />
  6. 6. CAR 145 and Error Management<br /><ul><li>An Organisation needs to develop systems and procedures for :
  7. 7. 145.30 - Safety culture
  8. 8. 145.30 - HF and HPL Competence (Human Factors training)
  9. 9. 145.45 - Bad data reporting procedures
  10. 10. 145.47 - Shift and task handover
  11. 11. 145.47 - Fatigue management
  12. 12. 145.47 - Task planning (equipment, data, spares etc.)
  13. 13. 145.60 - Error / Hazard reporting (Internal/External)
  14. 14. 145.65 - Procedure format and validation
  15. 15. 145.65 - Task Sign-off procedures
  16. 16. 145.65 - Error capturing (e.g. Duplicate/Independent Inspections)</li></li></ul><li>HF Training to Include<br />Human error<br />Safety culture / Organisational factors<br />Human performance and limitations<br />Environment<br />Procedures, information, tooling and practices<br />Communication<br />Teamwork<br />Professionalism and integrity<br />Organisation’s HF program includingerror reporting systems<br />
  17. 17. Safety Culture<br />“The way things are done”<br />“The attitude of staff”<br />“Beliefs, norms and behavioural dispositions that impact on safety”<br />What is your definition?<br />What does a good culture look like?<br />
  18. 18. Team working<br />“A high-performing team of 5-15 people, with the technical skills , knowledge and authority to make decisions that would formerly have been made by a supervisor<br />They are appointed to manage themselves because the team members are the most familiar with the task they perform, therefore are the best to make improvements.”<br />
  19. 19. Success factors<br />Active participation of workforce and management<br />Issue card reminders and checklists of behaviours that need to be observed<br />Constantly reinforce and encourage behavioural change<br />
  20. 20. Procedures and compliance<br />Well known fact: people don’t respect procedures!<br />WHY?<br />Complex, not updated, too restrictive, do not describe the best way to do the job…<br />Are the procedures written to help the readers or to protect the writer?<br />
  21. 21. My procedure will ensure the task is performed correctly<br />I know how to do this task, I don’t need a procedure<br />
  22. 22. Training and competence<br />Training helps people acquire the skills, knowledge and attitudes to make them competent in the health and safety aspects of their works.<br />
  23. 23. Training<br />What does the trainee need to learn?<br />Annual training plan, training team, assessment, refreshment…<br />
  24. 24. “We cannot change the Human Condition but we can change the conditions in which humans work.”<br />James Reason<br />
  25. 25. Performance shaping factors<br />Identify if there could be factors that affect the task performance<br />stress, work procedures, quality of work environment…<br />
  26. 26.<br />Thank you for your attention<br />