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Human factor basic


Describe basic of Human Factor

Describe basic of Human Factor

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  • 1. Human Factor Basic
    Orientation Program of AME Instructor
    S P Singh
  • 2. Reference
    1. CAR 66 Module 09
    1. CAP 715- A/c Main Engineering Human Factors
    2. CAP 716 Aviation Maintenance Human Factors
    3. CAP 718 HF in Aircraft Main and Inspection
    4. CAP 719 Fundamental Human Factors Concepts
    5. MOE of CAR 145 AMO
    6. CAR 145
  • 3. Topics
    Human Performance
    Human Error
    Error Management System
    Dirty dozen
    Safety Culture
    SHEL Model
    Human error in maintenance
  • 4. Human Factor
    Human Factors is the ‘discipline of optimising Human Performance in the workplace’
    It is the interaction between:
    People and environment
    People and procedures
    People and machines
    People and people
  • 5. SHEL(L)
  • 6. CAR 145 and Error Management
    • An Organisation needs to develop systems and procedures for :
    • 7. 145.30 - Safety culture
    • 8. 145.30 - HF and HPL Competence (Human Factors training)
    • 9. 145.45 - Bad data reporting procedures
    • 10. 145.47 - Shift and task handover
    • 11. 145.47 - Fatigue management
    • 12. 145.47 - Task planning (equipment, data, spares etc.)
    • 13. 145.60 - Error / Hazard reporting (Internal/External)
    • 14. 145.65 - Procedure format and validation
    • 15. 145.65 - Task Sign-off procedures
    • 16. 145.65 - Error capturing (e.g. Duplicate/Independent Inspections)
  • HF Training to Include
    Human error
    Safety culture / Organisational factors
    Human performance and limitations
    Procedures, information, tooling and practices
    Professionalism and integrity
    Organisation’s HF program includingerror reporting systems
  • 17. Safety Culture
    “The way things are done”
    “The attitude of staff”
    “Beliefs, norms and behavioural dispositions that impact on safety”
    What is your definition?
    What does a good culture look like?
  • 18. Team working
    “A high-performing team of 5-15 people, with the technical skills , knowledge and authority to make decisions that would formerly have been made by a supervisor
    They are appointed to manage themselves because the team members are the most familiar with the task they perform, therefore are the best to make improvements.”
  • 19. Success factors
    Active participation of workforce and management
    Issue card reminders and checklists of behaviours that need to be observed
    Constantly reinforce and encourage behavioural change
  • 20. Procedures and compliance
    Well known fact: people don’t respect procedures!
    Complex, not updated, too restrictive, do not describe the best way to do the job…
    Are the procedures written to help the readers or to protect the writer?
  • 21. My procedure will ensure the task is performed correctly
    I know how to do this task, I don’t need a procedure
  • 22. Training and competence
    Training helps people acquire the skills, knowledge and attitudes to make them competent in the health and safety aspects of their works.
  • 23. Training
    What does the trainee need to learn?
    Annual training plan, training team, assessment, refreshment…
  • 24. “We cannot change the Human Condition but we can change the conditions in which humans work.”
    James Reason
  • 25. Performance shaping factors
    Identify if there could be factors that affect the task performance
    stress, work procedures, quality of work environment…
  • 26.
    Thank you for your attention