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Human factor  basic
 

Human factor basic

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Describe basic of Human Factor

Describe basic of Human Factor

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    Human factor  basic Human factor basic Presentation Transcript

    • Human Factor Basic
      Orientation Program of AME Instructor
      S P Singh
      1.08.2011
    • Reference
      1. CAR 66 Module 09
      1. CAP 715- A/c Main Engineering Human Factors
      2. CAP 716 Aviation Maintenance Human Factors
      3. CAP 718 HF in Aircraft Main and Inspection
      4. CAP 719 Fundamental Human Factors Concepts
      5. MOE of CAR 145 AMO
      6. CAR 145
    • Topics
      Human Performance
      Human Error
      Error Management System
      Dirty dozen
      Safety Culture
      SHEL Model
      Training
      Human error in maintenance
    • Human Factor
      Human Factors is the ‘discipline of optimising Human Performance in the workplace’
      It is the interaction between:
      People and environment
      People and procedures
      People and machines
      People and people
    • SHEL(L)
    • CAR 145 and Error Management
      • An Organisation needs to develop systems and procedures for :
      • 145.30 - Safety culture
      • 145.30 - HF and HPL Competence (Human Factors training)
      • 145.45 - Bad data reporting procedures
      • 145.47 - Shift and task handover
      • 145.47 - Fatigue management
      • 145.47 - Task planning (equipment, data, spares etc.)
      • 145.60 - Error / Hazard reporting (Internal/External)
      • 145.65 - Procedure format and validation
      • 145.65 - Task Sign-off procedures
      • 145.65 - Error capturing (e.g. Duplicate/Independent Inspections)
    • HF Training to Include
      Human error
      Safety culture / Organisational factors
      Human performance and limitations
      Environment
      Procedures, information, tooling and practices
      Communication
      Teamwork
      Professionalism and integrity
      Organisation’s HF program includingerror reporting systems
    • Safety Culture
      “The way things are done”
      “The attitude of staff”
      “Beliefs, norms and behavioural dispositions that impact on safety”
      What is your definition?
      What does a good culture look like?
    • Team working
      “A high-performing team of 5-15 people, with the technical skills , knowledge and authority to make decisions that would formerly have been made by a supervisor
      They are appointed to manage themselves because the team members are the most familiar with the task they perform, therefore are the best to make improvements.”
    • Success factors
      Active participation of workforce and management
      Issue card reminders and checklists of behaviours that need to be observed
      Constantly reinforce and encourage behavioural change
    • Procedures and compliance
      Well known fact: people don’t respect procedures!
      WHY?
      Complex, not updated, too restrictive, do not describe the best way to do the job…
      Are the procedures written to help the readers or to protect the writer?
    • My procedure will ensure the task is performed correctly
      I know how to do this task, I don’t need a procedure
    • Training and competence
      Training helps people acquire the skills, knowledge and attitudes to make them competent in the health and safety aspects of their works.
    • Training
      What does the trainee need to learn?
      Annual training plan, training team, assessment, refreshment…
    • “We cannot change the Human Condition but we can change the conditions in which humans work.”
      James Reason
    • Performance shaping factors
      Identify if there could be factors that affect the task performance
      stress, work procedures, quality of work environment…
    • spsinghame@mail.comspsinghame.weebly.com
      Thank you for your attention