Your SlideShare is downloading. ×
Usability Testing<br />Shyamala Prayaga<br />
Agenda<br />What is Usability?<br />Usability Testing<br />What<br />Why<br />Pros and Cons<br />Usability Testing Techniq...
What is Usability <br />
What is Usability <br />How easily the first time user is able to grasp and use the website?<br />
What is Usability <br />How easy is it for returning customer to remember the interface?<br />
What is Usability <br /><ul><li> How easily customers can navigate?
 How consistent is the design?</li></li></ul><li>What is Usability <br />How effectively the customers can perform tasks?<...
What is Usability <br />How positive customers feels about the user interface and its experience?<br />
What is Usability Testing?<br />Technique used to evaluate a product by testing it on users<br />Is carried out at pre-rel...
How Usability Testing Helps?<br />
Pros<br />Real time users are tested<br />Users perform actual tasks<br />Qualitative and quantitative data is recorded<br...
Cons<br />Constrained to limited users<br />Users tend to make mistake due to consciousness of being watched<br />Limited ...
Techniques <br />Quantitative Task Completion Analysis<br />Qualitative Task Completion Analysis<br />Benchmark Competitiv...
Process<br />
Plan<br />Understand objectives, customers and tasks<br />Decide the best testing technique to be used<br />Decide on user...
Usability test lab example<br /> Participant <br />Room<br /> Observer <br />Room<br />
Equipments and facilities required for testing lab<br />Rooms<br />Camera<br />Paper notes<br />Usability testing software...
Conduct <br />Get participant<br />Prepare test schedule<br />Run a pilot test<br />Run the actual testing<br />Record eve...
Report and Recommend<br />Report consists of the following data<br />Number of participants<br />Testing technique<br />Wh...
Usability Testing Software’s<br />Axure – (http://www.Axure.com)<br />Morae – (www.techsmith.com/morae.asp)<br />Loop11 – ...
Questions?<br />
Upcoming SlideShare
Loading in...5
×

Usability Testing

1,625

Published on

Transcript of "Usability Testing"

  1. 1. Usability Testing<br />Shyamala Prayaga<br />
  2. 2. Agenda<br />What is Usability?<br />Usability Testing<br />What<br />Why<br />Pros and Cons<br />Usability Testing Techniques<br />Usability Testing Process<br />
  3. 3. What is Usability <br />
  4. 4. What is Usability <br />How easily the first time user is able to grasp and use the website?<br />
  5. 5. What is Usability <br />How easy is it for returning customer to remember the interface?<br />
  6. 6. What is Usability <br /><ul><li> How easily customers can navigate?
  7. 7. How consistent is the design?</li></li></ul><li>What is Usability <br />How effectively the customers can perform tasks?<br />
  8. 8. What is Usability <br />How positive customers feels about the user interface and its experience?<br />
  9. 9. What is Usability Testing?<br />Technique used to evaluate a product by testing it on users<br />Is carried out at pre-release stage to identify and address significant issues<br />Can be carried out at different stages of the design process.<br />
  10. 10. How Usability Testing Helps?<br />
  11. 11. Pros<br />Real time users are tested<br />Users perform actual tasks<br />Qualitative and quantitative data is recorded<br />Provides objective information<br />Facilitated and observed by skilled professionals<br />
  12. 12. Cons<br />Constrained to limited users<br />Users tend to make mistake due to consciousness of being watched<br />Limited set of tasks are tested and not all aspects of site usage<br />
  13. 13. Techniques <br />Quantitative Task Completion Analysis<br />Qualitative Task Completion Analysis<br />Benchmark Competitive Comparisons<br />In-depth Competitive Comparisons<br />Site Exit Analysis <br />Page Usage Analysis <br />Eye Tracking<br />
  14. 14. Process<br />
  15. 15. Plan<br />Understand objectives, customers and tasks<br />Decide the best testing technique to be used<br />Decide on user limit, budget<br />Prepare the task flow script<br />Setup the testing lab<br />
  16. 16. Usability test lab example<br /> Participant <br />Room<br /> Observer <br />Room<br />
  17. 17. Equipments and facilities required for testing lab<br />Rooms<br />Camera<br />Paper notes<br />Usability testing software&apos;s like morae /silverback<br />1 Observer<br />1 Note keeper<br />
  18. 18. Conduct <br />Get participant<br />Prepare test schedule<br />Run a pilot test<br />Run the actual testing<br />Record events<br />
  19. 19. Report and Recommend<br />Report consists of the following data<br />Number of participants<br />Testing technique<br />What script was given to participants<br />Observations that were made<br />Level of participation<br />Level of facilitation/assistance<br />
  20. 20. Usability Testing Software’s<br />Axure – (http://www.Axure.com)<br />Morae – (www.techsmith.com/morae.asp)<br />Loop11 – (http://www.loop11.com)<br />Silverback – (http://silverbackapp.com )<br />
  21. 21. Questions?<br />

×