1. A STUDY ON SERVICE QUALITY OF MINDA NEXGEN LTD IN
GOVERNMENT PROJECTS
By
PRASANNA.S
(211413631169)
Of
PANIMALAR ENGINEERING COLLEGE
SUMMER TRAINING REPORT
Submitted to the
FACULTY OF MANAGEMENT STUDIES
In partial fulfillment of the requirements
for the award of the degree
of
MASTER OF BUSINESS ADMINISTRATION
AUGUST-2014

2. PANIMALAR ENGINEERING COLLEGE
(A CHRISTIAN MINORITY INSTITUTION)
JAISAKTHI EDUCATIONAL TRUST
BANGALORE TRUNK ROAD
VARADARAJAPURAM, NASARATHPETTAI,
POONAMALLEE, CHENNAI - 602 102
DEPARTMENT OF MANAGEMENT STUDIES
CERTIFICATE
This is to certify that this project report titled --- A Study on Service Quality of Minda Nexgen ltd in
Government project ---- is the bonafide work of—Mr Prasanna. S ---who carried out the research under
my supervision. Certified further, that to the best of my knowledge the work reported herein does not
form part of any other project report or dissertation on the basis of which a degree or award was
conferred on earlier occasion on this or any other candidate.
Internal Guide Head of the Department

3. ACKNOWLEDGEMENT
I would like to express my sincere gratitude to Our Chairman Dr. JEPPIAAR M.A., B.L., Ph.D., for
providing excellent environment and infrastructure and for his valuable support throughout the course
of study.
I express my deep sense of gratitude and thanks to Our Secretary and Correspondent
Dr.P.CHINNADURAI, M.A., Ph.D., and I express my sincere thanks to Our Directors Mrs. C. VIJAYA
RAJESWARI, Mr. C.SAKTHIKUMAR, M.E., M.Phil., and Mrs. SARANYASREE SAKTHIKUMAR, B.E. I also
express my gratitude to my Principal Dr. K.MANI M.E., Ph.D. For providing all the required facilities for
the successful completion of this project work.
I take this opportunity to express my gratitude to the Dean & Head of the Department of
Management studies, Dr. V.MAHALAKSHMI M.L., M.B.A., Ph.D., for providing me an opportunity and
Dr. D.CHITRA M.B.A., M.Phil., Ph.D., who has given me guidance to do this project work.
This project would not have been successful without the help of Name of senior personnel of company.
Last but not least I would like to thank all the employees of Company Name who have directly or
indirectly helped me with their moral support for the completion of my project.
PRASANNA. S

4. TABLE OF CONTENTS
S.NO CONTENTS Page No.
Abstract i
List of tables ii
List of charts iii
List of abbreviations iv
1 Introduction 1
2 Industry Profile 11
3 Company Profile / Product Profile 14
4 Review of Literature 32
5 Research Methodology 34
6 Results and Discussions 38
7 Summary of Findings and Suggestions 41
8 Conclusion 42
Appendix 43
BIBLIOGRAPHY 44

5. ABSTRACT
The project entitled on “A Study on Service Quality of Minda Nexgen Ltd on Government projects”, with
a view to know about the quality, service, price and strategies of Minda Nexgen Ltd. The project
proposes about Service Quality of various Government project with that of MInda Nexgen. The study
suggests about the brand image, price, quality, avai lability, services and extra benefits provided by
Minda Group to that of others.
The study was conducted depending on the scope of research tools and assessment which was
linked to the policy and procedure followed in Government project by Minda. The type of research is
descriptive research. The sample size is 50. The sample technique used is simple random sampling.
Primary data was collected through questionnaires. Secondary data was collected from company
records, books, and the Internet. The study was carried out for a period of one month. The statistical
tool used in this project is percentage analysis.
Based on the findings the suggestion was given as that many of the beneficiary are expecting the
company to improve the service quality of Minda and the company should reduce the defectives to gain
more Government Projects.

6. LIST OF TABLES
S. No TITLE
Page
No
1. TABLE SHOWING THE OF RESPONDENTS 38
2. TABLE SHOWING THE REPAIR AND REPLACED 39
3. TABLE SHOWING THE DAY REQUIRED TO RESPONSE 40

7. LIST OF CHARTS
S.No TITLE
Page
No
1 CHART SHOWING THE BENEFICIARIES OF RESPONDENTS 38
2 CHART SHOWING THE REPAIR AND REPLACED 39
3 CHART SHOWING THE RESPONSE PERIOD OF THE SERVICE 40
LIST OF ABBREVATIONS
σ = SIGMA
β = BETA
Sp= Sharpe Index
Tp= Treynor Index
Rm= Market Returns
Rp = Portfolio Returns
Ri= Index Returns