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Learner support through  social software:  a graduate experience Dr. Stella Porto Master of Distance Education Graduate Sc...
Focus This presentation discusses how social software can be used to support learners (beyond instruction) and provides se...
Agenda <ul><li>Introduction </li></ul><ul><ul><li>Background & context </li></ul></ul><ul><li>The Social Software & the ex...
Introduction: Background <ul><li>Student support at a distance … </li></ul><ul><ul><li>Shift from a campus based perspecti...
Introduction: Context the MDE partnership
Introduction: Context The program <ul><li>Potential managers of the DE enterprise  </li></ul><ul><li>Entirely online for p...
Introduction: Background  Institutional Student support <ul><li>Enrollment management / Registrar </li></ul><ul><ul><li>Ad...
Social media: what it is
Social media for support  in the MDE BLOGS VIDEOS SOCIAL NETWORKING WIKIS
Social media for learner support <ul><li>Information diffusion and immediate feedback </li></ul><ul><ul><li>Immediate comm...
The MDE Student Support  Social Media Suite: The MDE Hub  <ul><li>The MDE Hub </li></ul><ul><li>The one-stop-shop for  ALL...
The MDE Student Support  Social Media Suite: The MDE Blog  <ul><li>The MDE Blog </li></ul><ul><li>Initially was the one-st...
Social media for learner support <ul><li>Expanding knowledge in field of interest </li></ul><ul><ul><li>Sharing new inform...
The MDE Student Support  Social Media Suite: The MDE capstone wiki <ul><li>The MDE capstone wiki </li></ul><ul><li>Support...
The MDE Student Support Social Media Suite:  The MDE internship program  <ul><li>The MDE internship program </li></ul><ul>...
Social media for learner support <ul><li>Individual and collaborative means for producing and sharing content </li></ul><u...
The MDE Student Support  Social Media Suite: The MDE wiki  <ul><li>The MDE wiki on new technologies </li></ul><ul><li>Know...
Tools and more tools:  Allison’s toolbox Who is Allison? Allison is an MDE 2008 graduate and an collaborator in the MDE ne...
Social media for learner support <ul><li>Virtual communities: cultivate a blend of challenge and support </li></ul><ul><ul...
The MDE Student Support  Social Media Suite: The MDE Lounge  <ul><li>The MDE-lounge </li></ul><ul><li>Real interaction </l...
The MDE Student Support  Social Media Suite: The MDE Faculty Forum  <ul><li>The Faculty-forum </li></ul><ul><li>Management...
The MDE Student Support  Social Media Suite: social network services <ul><li>Presence in social networks </li></ul><ul><li...
The MDE Student Support  Social Media Suite: MDE Orientation <ul><li>The MDE orientation </li></ul><ul><li>Workshop with d...
The MDE Student Support  Social Media Suite: The MDE Buddy Program  <ul><li>The MDE buddy-system </li></ul><ul><li>Peer-su...
Social media for learner support <ul><li>Sandbox for experiments, especially useful for distance educators </li></ul><ul><...
The MDE Student Support  Social Media Suite: The MDE Itinerant Video  <ul><li>The MDE Itinerant video project </li></ul><u...
The MDE Student Support:  The MDE social bookmarking project
Learning lessons… <ul><li>There is a need for an  active leadership  role in all initiatives </li></ul><ul><li>Continuousl...
Final remarks <ul><li>Thinking beyond the classroom </li></ul><ul><li>Enthusiasm is contagious </li></ul><ul><li>Experimen...
Thank you! Questions? Presentation can be found at: http://www.slideshare.net/sporto/using-social-software-in-the-mde   Co...
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Mdla2010 s porto

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Presentation made at MDLA'2010 covering the topic of using social media to support online students.

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  • Presentation number: 7  Time slot: 2:00-2:30 pm  Learner support through social software: a graduate experience Stella Porto, University of Maryland University College There are many learner support services that go beyond the virtual learning environment, which are critical to the support of learning at any institution of higher education. For any online program, learner support needs to be conceived, planned and managed, in many cases in creative and non-standard ways. The dawn of social software provides a perfect platform to address such challenges, creating enormous synergy among all stakeholders: access to an immediate support system; continuous interconnectivity beyond the instructional course-based environment; and extended alumni relationships with the institution, providing opportunities of life-long learning. This presentation discusses how social software can be creatively used for learner support and shares lessons learned from the experience of the Master of Distance Education program at UMUC.
  • Transcript of "Mdla2010 s porto"

    1. 1. Learner support through social software: a graduate experience Dr. Stella Porto Master of Distance Education Graduate School of Management & Technology University of Maryland University College
    2. 2. Focus This presentation discusses how social software can be used to support learners (beyond instruction) and provides several examples from the experience of a graduate program at UMUC.
    3. 3. Agenda <ul><li>Introduction </li></ul><ul><ul><li>Background & context </li></ul></ul><ul><li>The Social Software & the experience in the MDE </li></ul><ul><ul><li>How social software can be used to support students? </li></ul></ul><ul><ul><li>Our activities </li></ul></ul><ul><ul><li>Some lessons learned </li></ul></ul><ul><li>Final remarks </li></ul>
    4. 4. Introduction: Background <ul><li>Student support at a distance … </li></ul><ul><ul><li>Shift from a campus based perspective </li></ul></ul><ul><ul><li>Needs go beyond those addressed in individual courses </li></ul></ul><ul><ul><li>Focus on the needs of this specific target audience </li></ul></ul><ul><ul><ul><li>Part-time </li></ul></ul></ul><ul><ul><ul><li>Full-time employment </li></ul></ul></ul><ul><ul><ul><li>Family duties </li></ul></ul></ul><ul><ul><ul><li>Long time away from school </li></ul></ul></ul><ul><ul><ul><li>Diverse academic and professional background </li></ul></ul></ul>
    5. 5. Introduction: Context the MDE partnership
    6. 6. Introduction: Context The program <ul><li>Potential managers of the DE enterprise </li></ul><ul><li>Entirely online for part-time working adults </li></ul><ul><li>International </li></ul><ul><li>Collaborative </li></ul>The MDE focus on developing managers and leaders in the areas of e-learning & distance education within different settings, including: K-12, higher-education, corporate, non-profits, government and military . Faculty Support Instruction Design & Support Leaders & Managers Higher Education Media & technology Corporate Training & Learning Distance Education
    7. 7. Introduction: Background Institutional Student support <ul><li>Enrollment management / Registrar </li></ul><ul><ul><li>Admissions </li></ul></ul><ul><ul><li>Financial aid </li></ul></ul><ul><ul><li>Registration </li></ul></ul><ul><ul><li>Advising </li></ul></ul><ul><ul><li>Graduation </li></ul></ul><ul><li>Portal with self-services </li></ul><ul><li>Academic specialists, coordinators, program directors </li></ul><ul><li>Library </li></ul><ul><li>Office of disabilities, etc. </li></ul>
    8. 8. Social media: what it is
    9. 9. Social media for support in the MDE BLOGS VIDEOS SOCIAL NETWORKING WIKIS
    10. 10. Social media for learner support <ul><li>Information diffusion and immediate feedback </li></ul><ul><ul><li>Immediate communication with stakeholders </li></ul></ul><ul><ul><li>Collective feedback and appreciation </li></ul></ul><ul><ul><li>Tools: blogs, social networking, wikis, … </li></ul></ul>
    11. 11. The MDE Student Support Social Media Suite: The MDE Hub <ul><li>The MDE Hub </li></ul><ul><li>The one-stop-shop for ALL MDE related information </li></ul><ul><li>Extremely flexible platform </li></ul>
    12. 12. The MDE Student Support Social Media Suite: The MDE Blog <ul><li>The MDE Blog </li></ul><ul><li>Initially was the one-stop-shop for all MDE information </li></ul><ul><li>Now , works exclusively as a blog </li></ul><ul><li>One-way communication - no interaction </li></ul>
    13. 13. Social media for learner support <ul><li>Expanding knowledge in field of interest </li></ul><ul><ul><li>Sharing new information and utilizing new media </li></ul></ul><ul><ul><li>Program-wide projects </li></ul></ul><ul><ul><li>Tools: audio, video, and image tools, blogs, social networking, … </li></ul></ul>
    14. 14. The MDE Student Support Social Media Suite: The MDE capstone wiki <ul><li>The MDE capstone wiki </li></ul><ul><li>Support for final capstone: e-portfolio & research project </li></ul><ul><li>Information sharing </li></ul><ul><li>Direct relationship with instruction (permanent) </li></ul>
    15. 15. The MDE Student Support Social Media Suite: The MDE internship program <ul><li>The MDE internship program </li></ul><ul><li>Getting your feet wet as a distance educator </li></ul><ul><li>Supporting the program </li></ul><ul><li>Engaging in action research </li></ul>
    16. 16. Social media for learner support <ul><li>Individual and collaborative means for producing and sharing content </li></ul><ul><ul><li>Generation of user content </li></ul></ul><ul><ul><li>Building collective knowledge </li></ul></ul><ul><ul><li>Tools: blogs, wikis, collaborative documents, etc. </li></ul></ul>
    17. 17. The MDE Student Support Social Media Suite: The MDE wiki <ul><li>The MDE wiki on new technologies </li></ul><ul><li>Knowledge-base </li></ul><ul><li>Information sharing </li></ul><ul><li>Meta-learning </li></ul>
    18. 18. Tools and more tools: Allison’s toolbox Who is Allison? Allison is an MDE 2008 graduate and an collaborator in the MDE network…
    19. 19. Social media for learner support <ul><li>Virtual communities: cultivate a blend of challenge and support </li></ul><ul><ul><li>Sharing beyond virtual classroom </li></ul></ul><ul><ul><li>Social network </li></ul></ul><ul><ul><li>Peer support </li></ul></ul><ul><ul><li>Tools: any social network tool or online group tools </li></ul></ul>
    20. 20. The MDE Student Support Social Media Suite: The MDE Lounge <ul><li>The MDE-lounge </li></ul><ul><li>Real interaction </li></ul><ul><li>Privacy, listserv mode, discussion board, simple and not-invasive </li></ul>
    21. 21. The MDE Student Support Social Media Suite: The MDE Faculty Forum <ul><li>The Faculty-forum </li></ul><ul><li>Management effectiveness </li></ul><ul><li>Privacy, listserv mode, discussion board, simple and not-invasive </li></ul>
    22. 22. The MDE Student Support Social Media Suite: social network services <ul><li>Presence in social networks </li></ul><ul><li>Connections with graduates and prospective students </li></ul><ul><li>Marketing </li></ul>
    23. 23. The MDE Student Support Social Media Suite: MDE Orientation <ul><li>The MDE orientation </li></ul><ul><li>Workshop with direct instructor-led support </li></ul><ul><li>Information sharing </li></ul><ul><li>Direct support to instruction </li></ul>
    24. 24. The MDE Student Support Social Media Suite: The MDE Buddy Program <ul><li>The MDE buddy-system </li></ul><ul><li>Peer-support </li></ul><ul><li>Student initiative </li></ul><ul><li>Action research project </li></ul>
    25. 25. Social media for learner support <ul><li>Sandbox for experiments, especially useful for distance educators </li></ul><ul><ul><li>Learning with technology </li></ul></ul><ul><ul><li>Learning through technology </li></ul></ul><ul><ul><li>Acquiring skills </li></ul></ul><ul><ul><li>Developing technological competencies </li></ul></ul><ul><ul><li>Tools: ALL </li></ul></ul>
    26. 26. The MDE Student Support Social Media Suite: The MDE Itinerant Video <ul><li>The MDE Itinerant video project </li></ul><ul><li>Graduate initiative </li></ul><ul><li>Celebration of the 10 th anniversary </li></ul><ul><li>Community involvement </li></ul>
    27. 27. The MDE Student Support: The MDE social bookmarking project
    28. 28. Learning lessons… <ul><li>There is a need for an active leadership role in all initiatives </li></ul><ul><li>Continuously invite community </li></ul><ul><ul><li>Reach out to new students </li></ul></ul><ul><li>Most participants are lurkers and that’s fine! </li></ul><ul><li>Integrating tools creates synergy </li></ul><ul><li>Students want to get involved, but they need a HAND </li></ul><ul><li>A few active members generate significant impact </li></ul><ul><li>Being personal is key </li></ul><ul><li>Ongoing projects and activities </li></ul><ul><li>Focus on respond to the needs of stakeholders </li></ul>
    29. 29. Final remarks <ul><li>Thinking beyond the classroom </li></ul><ul><li>Enthusiasm is contagious </li></ul><ul><li>Experiment, experiment and experiment… </li></ul><ul><li>Count on your graduates and students </li></ul><ul><li>Networking is essential to everyone for different reasons </li></ul>
    30. 30. Thank you! Questions? Presentation can be found at: http://www.slideshare.net/sporto/using-social-software-in-the-mde Contact: [email_address]
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