Spoken Communications
10 SlideShares 17 Followers
Personal Information
Organization / Workplace
Seattle, WA United States
Industry
Telecom / Mobile
Website
www.spoken.com
About
Spoken Communications, founded in 2005 and incorporated as Intellisist, Inc., is a leading provider of proprietary speech recognition technologies for call centers and hosted virtual call center systems. Currently supporting over 2,000,000 minutes per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems, Spoken is a proven leader in the call center customer service, sales and support industry.
Contact Details
Tags
call center contact center spoken communications #boost14 big data customer service spoken analytics cem speech recognition mobile bill meisel ivr gold medal teamwork rowing mary whipple thought leadership howard lee modern technology trend real time agents performance management spoken engage callminer speech analytics bigdata multichannel avaya bpo hyperquality outsourcers vendor relations smart ivr guthy renker screen shots call data operations dashboard acd customer experience cloud hosted virtualization virtual bill price
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Presentations

(10)
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Four IVR Pitfalls and How to Avoid Them

13 years ago • 1959 Views

The Next Wave in Customer Service Technology

13 years ago • 2336 Views

Boring is Good: Using Analytics to Enhance the Customer Experience

12 years ago • 1397 Views

ACD Operations dashboard screen shots

11 years ago • 760 Views

Is Your IVR Smarter Than a Fifth Grader? #Boost14

9 years ago • 3130 Views

How to Rock the Multichannel Call Center with Avaya

9 years ago • 7341 Views

How to Harness the Power of Speech Analytics in the Call Center

9 years ago • 3493 Views

Focus and Feedback: Spoken Engage

9 years ago • 1634 Views

Six Things You Need to Know About the Modern Call Center

9 years ago • 14082 Views

Gold Medal Teamwork with Mary Whipple

9 years ago • 1903 Views
Personal Information
Organization / Workplace
Seattle, WA United States
Industry
Telecom / Mobile
Website
www.spoken.com
About
Spoken Communications, founded in 2005 and incorporated as Intellisist, Inc., is a leading provider of proprietary speech recognition technologies for call centers and hosted virtual call center systems. Currently supporting over 2,000,000 minutes per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems, Spoken is a proven leader in the call center customer service, sales and support industry.
Tags
call center contact center spoken communications #boost14 big data customer service spoken analytics cem speech recognition mobile bill meisel ivr gold medal teamwork rowing mary whipple thought leadership howard lee modern technology trend real time agents performance management spoken engage callminer speech analytics bigdata multichannel avaya bpo hyperquality outsourcers vendor relations smart ivr guthy renker screen shots call data operations dashboard acd customer experience cloud hosted virtualization virtual bill price
See more