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NSF Virtual Forum - Platform Technologies and Smart Service Systems

NSF Virtual Forum - Platform Technologies and Smart Service Systems

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  • This presentation is available at:http://www.slideshare.net/spohrer/nsf-virtual-forum-20130923-v2Spohrer, J (2013) NSF Virtual Forum: Platform Technologies and Smart Service Systems. Sept. 25, 2013 NSF Virtual Forum web event. URL: http://www.slideshare.net/spohrer/nsf-virtual-forum-20130923-v2Permission to re-use granted on request – email spohrer@us.ibm.comhttp://www.service-science.info/archives/2233Additional Q&A available at the following URL:http://service-science.info/archives/3217
  • Individuals with smartphonesDrivers in driveless carsHome owners in smart rooms in their smart housesOccupants of smart buildings, sometimes 30 story smart buildings built in just 15 daysPatients, doctors, and nurses in smart hospitals and operating roomsTechnicians monitoring multiples aspects of from a smarter city intelligent operations centersSmall retail businesses taking credit card purchses on their smart phones
  • API (Application Programmer Interface)PSS (Performance Support System)DSS (Decision Support System)CRM (Customer Relationship Management)ERP (Enterprise Resource Management)HCM (Human Capital Management)SCM (Supply Chain Manaagement)PRM (Performance and Risk Management)EC2 (Elastic Cloud Computing)
  • RED (Regional Economic Development)ROI (Return on Investment)SBIR (Small Business Innovation and Research)IRB (Industrial and Regional Benefits)
  • T-shaped students have depth and breadth, which increases both their innovation capacity and adaptive capacity – making them more employable and better potential entrepreneurs
  • - What is a T-shaped professional?T-shaped professionals have both depth and breadth.An I-shaped professional may be an expert, but lacks skills for interacting with other disciplines, sectors, and/or regions/cultures.Pi-shapes and M-shapes have depth in two or three areas, but most employees today are I-shapes.An organization or nation with more T-shapes is more likely to have higher performance teamwork as well as more boundary spanning innovations.The T-shaped metaphor has been used for at least a couple decades, but ISSIP is working on making the concept more rigorous.=======From I to T to Pi-shapes … and beyond! IBM needs graduates who can work on multidisciplinary, multisector, multicultural teams… T-shapes have depth and breadth … Disciplines from computer science to marketing to social sciences to arts & humanitiesSectors from transportation to energy to healthcare to governmentCultures from US to Europe to China to India to Latin America to Africa to Middle East and more!!
  • I have nine patents and over 90 publications (h-index 31) http://scholar.google.com/citations?user=7T2Pz1YAAAAJ&hl=en&oi=aohttp://service-science.info/archives/2233http://en.wikipedia.org/wiki/Jim_SpohrerContact:IBM Almaden Research Center, 650 Harry Road, San Jose, CA 95120 USA
spohrer@us.ibm.com 408-927-1928 (office)
spohrer@gmail.com 408-829-3112 (iPhone)
Skype: james.clinton.spohrerLinkedIn: Jim Spohrer (http://www.linkedin.com/in/spohrer/)
Twitter: @JimSpohrer (https://twitter.com/JimSpohrer)
Bio: http://en.wikipedia.org/wiki/Jim_Spohrer
Blog: http://www.service-science.info
Slides: http://www.slideshare.net/spohrerBio:
Dr. James (“Jim”) C. Spohrer is IBM Innovation Champion and Director of IBM University Programs (IBM UP). Jim works to align IBM and universities globally for innovation amplification.   Previously, Jim helped to found IBM’s first Service Research group, the global Service Science community, and was founding CTO of IBM’s Venture Capital Relations Group in Silicon Valley.  During the 1990’s while at Apple Computer, he was awarded Apple’s Distinguished Engineer Scientist and Technology title for his work on next generation learning platforms.  Jim has a PhD in Computer Science/Artificial Intelligence from Yale, and BS in Physics from MIT. His current research priorities include applying service science to study nested, networked holistic service systems, such as cities and universities. He has more than ninety publications and been awarded nine patents.

Nsf virtual forum 20130923 v2 Nsf virtual forum 20130923 v2 Presentation Transcript

  • NSF Virtual Forum: Platform Technologies and Smart Service Systems Dr. James (“Jim”) C. Spohrer Director, IBM University Programs September 25, 2013
  • Welcome to the new age of platform technologies and smart service systems for every sector of business and society nested, networks systems
  • Technology Platforms and Smart Service Systems Rapidly Scale The Benefits of New Knowledge: Customers As Co-Creators Spreads Faster Than Customers as Consumers
  • Innovation Framework • Z2B = Zero to a Billion in Revenue in a under a Decade – University startups (e.g., Google, Facebook, etc.) – Challenge: Find a “Moore’s Law for Service System Scaling” • Service Science Fundamentals – Service is the application of knowledge for mutual benefit of entities (value co-creation processes) – Service innovations scale the benefits of new knowledge globally, rapidly, and profitably – Smart service systems include the customer, provider, and other entities as sources of capabilities, resources, demand, constraints, rights, responsibilities in value co-creation processes – Technology and organizational platforms support rapid scaling processes (smart phones, franchises, etc.)
  • Innovation Framework: Structure Universities & Startups Smart Service Systems Technology Platforms Integrators & API Ecology Customers MIT, Stanford, Berkeley, SJSU, Purdue, UUtah, UArizona Tucson, LinneausU (Sweden), Aalto (Finland), and major teaching, research, and startup universities in many nations globally & their startups Smart Phone, Devices, Appliances, Furniture iPhone, Android Apple, Google, Microsoft, Samsung, IKEA Individuals: Personal and Employee PSS & DSS Smart Vehicles, Grid, Roads, Stores, Homes, Campuses Driverless Car Google, Toyota, Audi, Ford, Deere, IKEA, Starbucks, Tata Individuals: Personal & Employee PSS & DSS Smart Schools, Hospitals, Businesses Watson, CRM, ERP, HCM, SCM, PRM, EC2 IBM, HP, Cisco, SAP, Amazon, Salesforce Institutions: Enterprise PSS & DSS Smart Cities, Regions, States, Nations, Planet Smarter City Intelligent Operation Center IBM, HP, Cisco, Siemens, Accenture Institutions: Enterprise PSS & DSS
  • Innovation Framework: Funders Source Motivation Mechanisms Government Competitiveness, Close knowledge gaps Research and SBIR grants, IRB’s and Offsets Venture Capital ROI Equity Investments, Exits (Go public, acquisitions) Crowd-funding & Prospective Customer- funding Outcomes Kickstarter.com, X-Prize, Challenges, Kaggle.com, Netflix Industry Funding New Offerings, Platform & Ecosystem Development IP Agreements & Open Innovation Grants Foundations Social Benefits Grants RED High Skill/High Pay Jobs Tax incentives, Property discounts
  • Innovation Framework: Players Role Supplies Benefits University Faculty Course content/coaching Course improvements University Students Learning by Doing Become more T-shaped Industry Mentors Real-world challenges Talent pipeline Professional Association Mentorship templates Members development University Startups Offering for customers Potential customers Platform Provider Potential to scale New users Ecosystem & SI Provider Potential to scale New offerings Customer Demand Outcomes Funder Investment (See previous funder slide) Service Science Faculty Orchestration & Expertise Close knowledge gaps
  • T-Shaped Service Innovators 9/24/2013 © IBM 2013 IBM University Programs worldwide accelerating regional development (IBM UPward) 8 Many disciplines Many sectors Many regions/cultures (understanding & communications) Deepinonesector Deepinoneregion/culture Deepinonediscipline
  • Who I am • Education & Startups – First Quarter Century – 1974-78 MIT Physics, Bachelor of Science – 1978-82 Startup: Verbex (employee #60, bought by Exxon) – 1982-89 Yale Computer Science, PhD • Specializing in Artificial Intelligence and Cognitive Science • Consultant for Intelligent Tutoring System startups – 1989 University of Rome LaSapienza in Italy, visiting scholar • Silicon Valley & Big Businesses – Second Quarter Century – 1989-98 Apple Computer • Distinguished Engineer Scientist Technologist • Learning Technologies (e.g., EOE, E/W Authoring Tools, WorldBoard, etc.) – 1998-Present IBM • User Experience Research (1998-99) • Founding CTO IBM Venture Capital Group (1999-2002) • Founding Director IBM Service Science Research Group (2002-07) • Innovation Champion & Director Global University Programs (Since 2007) • ISSIP, non-profit Service Innovation Professionals, Board of Directors (Since 2012)