Lumina service science 20130404 v4Presentation Transcript
“Trading Zone:” Higher Education Performance Jim Spohrer IBM Director University Programs April 4th, 2013 Convener: Lumina Foundation, with Center for American Progress, and IBMTrading Zone (Galison; Gorman): A place or event where different disciplines conveneto share perspectives and make progress on challenges of mutual interest or concern;often associated with developing better interactional expertise & communication breadth.
Trading Zone:Economists, Policymakers, Service Scientists Planned Reconvening: T Summit IBM Almaden, San Jose, CA March 24-25, 2014
Industry TransformationDonald Clark, TEDxGlasgow
Trading Zone:Economist, Policymakers & Service Scientists
Service Science• Service System Entities – Types: Businesses, Universities, Governments, etc. – Nested & Networked Globally – SD Logic (A2A; Resource Integrators)• Value Co-Creation Interactions – Types: Value-Proposition & Governance Mech-based – Collaboration & Competition Blended – SD Logic (Operant & Operant Resources)• Builds On… – Decades of Service Research (Marketing, Operations, etc.) – SSME+D; From I to T to Pi-shapes… and beyond! – T Summit (March 24-25, 2014)• Measures – Productivity, Quality, Compliance, Sustainable Innovation – Holistic Service Systems • Quality of Life, Balance Challenge & Routine • Innovativeness, Equity, Sustainability, Resilience
Personalized Education• TREND: The education industry is at the brink of an IT-enabled transformation• OPPORTUNITY: Analytics enabled personalized- at-scale learning for better outcomes and talent management• CHALLENGE: Integration of education content management and analytics solutions