Lumina service science 20130404 v4
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Lumina service science 20130404 v4






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  • Haley Glover, Louis Soares, Charles “Chip” HatcherBill Massy, Jim SpohrerBob Lusch, Lou FreundRalph Badinelli, Scott SampsonMaryJoBitner, Roland RustChip Hatcher, Jim Spohrer
  • The three streams of university purpose are: transfer knowledge (readiness), create knowledge (research, and apply knowledge (regional development)Headline: TEDxGlasgow - Donald Clark - More pedagogic change in 10 years than last 1000 years
  • Encourage more focus on the study of higher education, and performance measurement.Encourage more interactions between economist, policymakers, and service science/research/logic communities
  • Contact IBM Customer Briefing Center near you if you would like to be fully briefed on this IBM Global Technology Outlook topic

Lumina service science 20130404 v4 Lumina service science 20130404 v4 Presentation Transcript

  • “Trading Zone:” Higher Education Performance Jim Spohrer IBM Director University Programs April 4th, 2013 Convener: Lumina Foundation, with Center for American Progress, and IBMTrading Zone (Galison; Gorman): A place or event where different disciplines conveneto share perspectives and make progress on challenges of mutual interest or concern;often associated with developing better interactional expertise & communication breadth.
  • Trading Zone:Economists, Policymakers, Service Scientists Planned Reconvening: T Summit IBM Almaden, San Jose, CA March 24-25, 2014
  • Industry TransformationDonald Clark, TEDxGlasgow
  • Trading Zone:Economist, Policymakers & Service Scientists
  • Service Science• Service System Entities – Types: Businesses, Universities, Governments, etc. – Nested & Networked Globally – SD Logic (A2A; Resource Integrators)• Value Co-Creation Interactions – Types: Value-Proposition & Governance Mech-based – Collaboration & Competition Blended – SD Logic (Operant & Operant Resources)• Builds On… – Decades of Service Research (Marketing, Operations, etc.) – SSME+D; From I to T to Pi-shapes… and beyond! – T Summit (March 24-25, 2014)• Measures – Productivity, Quality, Compliance, Sustainable Innovation – Holistic Service Systems • Quality of Life, Balance Challenge & Routine • Innovativeness, Equity, Sustainability, Resilience
  • Personalized Education• TREND: The education industry is at the brink of an IT-enabled transformation• OPPORTUNITY: Analytics enabled personalized- at-scale learning for better outcomes and talent management• CHALLENGE: Integration of education content management and analytics solutions
  • SSME: Service Science, Management, and EngineeringExample: Are there “scale laws” of service innovation –year-over-year compounding effects? Problems Year 1: 20% Input: Student quality Process: Faculty motivation Year 2: 20% Output: Industry fit Year 3: 20% Augmentations A: -20% eLearning certification . . . . . . . . B. +10% Faculty interest tuning Year N: 20% C. +10% On-the-job skills tuning After a decade the course may look quite different Service systems are learning systems: productivity, quality, etc.7 IBM Research © 2007 IBM Corporation
  • Degrees matter …But it can be costly, American student loan debt at record highs…8
  • Importance• Learning (Teaching & Degrees) matter – Knowledge Construction & Transfer – Where degree & what degree – BLS Statistics (Salary & Unemployment Rate)• Discovery (Research) matters – Knowledge Creation• Engagement (Entrepreneurship) matters – Knowledge Application