12013 ISSIP and/or its affiliates. All rights reserved.ISSIP BOD Meeting4th Quarter, FY 2013May 31, 2013
2013 ISSIP and/or its affiliates. All rights reserved. 2ISSIPMeeting Agenda High-level Accomplishments: Ammar Rayes, ISSIP President,Cisco Director & Distinguished Engineer SIGs Updates- Education & Research: Jim Spohrer, ISSIP BOD, SIG Chair, Director ofIBM Global University Program; Haluk Demirkan, ISSIP BOD, SIG Co-Chair, Professor, ASU- Service Futures: Charlie Bess, ISSIP VP, and BOD Member, HP Fellow- User Experience: Don Allen, SIG Chair, Sr. Tech. Lead, Cisco- Cloud Mobility: Ammar Rayes, SIG Chair Operations Update: Yassi Moghaddam, ISSIP Executive Director;Niels Feldmann, ISSIP Germany Chair, Service Innovation LeadKSRI; Haluk Demirkan, Conferences Committee Chair Open Discussion: Ask of the Board
2013 ISSIP and/or its affiliates. All rights reserved. 3ISSIPHigh-Level AccomplishmentsSince Feb 2012 Membership; 21% individual growth, solid sponsorship pipeline, indiscussions with potential sponsors SIG goals and objectives on track New SIG: Energy and Power ISSIP President, Keynote at the Conference Board: InnovationsMaster Class Conference, Panel with CTO, Boeing, and UnitedHealthcare First ISSIP Conference/Workshop, Nov 2013 in partnership withCenter for Service Leadership First ISSIP Best Student Paper Award @ AMCIS in August One new ISSIP chapter ISSIP Students Mentorship Program started Five new Ambassadors Appointed Several new Committees formed Financials on Track
2013 ISSIP and/or its affiliates. All rights reserved. 4ISSIPSIG Education & Research (1/2) Accomplishments since Feb 2013:- Total # of Members: 35 (grew from 17 in Feb 2013 = 105 % increase) Knowledge Co-Creation:- Completed 6 education/research presentations by members (total 15comprehensive service innovation education & research presentations inknowledge repository)- A comprehensive SIG Whitepaper is being developed (in progress)- Formed 3 SIG Actions/Sub-sigs formed (total 7 sub-sig activities)• Whitepaper• Open data sets• GamificationPre-Feb 2013 established Sub-sigs are• T-Shape diagnostic tool• Education survey• Professional education certification• Student best paper award (for 2013 AMCIS Conference, 2013 InformsConference) Continuous Communication:- Twice a day (on Wednesdays) SIG conference calls have been continuing
2013 ISSIP and/or its affiliates. All rights reserved. 5ISSIPSIG Education & Research (2/2)Goals for FY2013 Community development & membership expansion from 35 to 100 by Dec2013 Continue our weekly conference calls (three types of calls)- type 1: new member intro calls- type 2: updates by leaders of SIG action items (e.g. T-Shape diagnostictool, survey, professional education certificate, open data, 2013 AMCISstudent paper award)- type 3: general discussions to review SIG objectives/actions items/activities Professional development (e.g. career paths) with initial certification materials Have a process for “ISSIP Reviewed” Establish a value-added collaboration agreement with “Service Innovation”book series Recruit 3 authors to contribute booklet on “service innovation” Education (e.g. diverse life-long learning) with ten sample courses Complete whitepaper on existing courses (from members presentations) Conference sessions planned, plus T-shaped summit• T Summit at IBM Almaden for March 24-25, 2014• Sessions to advertise ISSIP SIG EdRes at service science conferences inPortugal, China, Italy, Poland, USA
2013 ISSIP and/or its affiliates. All rights reserved. 6ISSIPService Futures SIG 9 Members: Slight increase since Feb 2013 Accomplishments since Feb 2013: Member Presentations: Enablers/Drivers of Future ofServices, Customer Centered Service, Service-Backed Money Goal for 2013: Gamification orientation session: July~August 2013 Deliver draft of Whitepaper, Operationalassessment framework definition Submit Whitepaper to UE/HCI/Service Conference Extending membership to 15 by the end of August2013 Ask of the Board: Recruit SMEs and additional SIGleadership
2013 ISSIP and/or its affiliates. All rights reserved. 7ISSIPUser Experience SIG 6 Members: lost 1, added 1 since Feb: 2013 Accomplishments since Feb 2013: Whitepaper Outline High Level Goals for FY2013: Deliver Annotated Outline of Whitepaper Expected status by end of the year: Completed draft of Whitepaper (on track) Submit Whitepaper to UE/HCI/Service Conference Recruit additional members from academia & industry
2013 ISSIP and/or its affiliates. All rights reserved. 8ISSIPCloud Mobility SIG 6 Members: 100% growth since Feb- Cisco, NEC Labs, ATT Research, Ericsson, Uinv ofMichigan & Oregon State Univ Accomplishments since Feb 2013:- Presentation and white paper outline High Level Goals for FY2014: Publish anindustry wide white paper, influence standards Ask of the Board (SIG related): Identify SME
2013 ISSIP and/or its affiliates. All rights reserved. 9ISSIPOperations UpdatesSince Feb Ahead of Plan:- 1st ISSIP Chapter, ISSIP Germany- 5th ISSIP SIG, Energy and Power Several conference co-sponsorships and sessions Developed and begun ISSIP Student MentorshipProgram: ISSIP-Academia-Industry value co-creation Five new Ambassadors approved Three new committees formed New Appointments: Chair of the Publications,Conferences and Elections Committees, NewsletterEditor, Digital Service Designer Membership grew globally Financials on track for the year
2013 ISSIP and/or its affiliates. All rights reserved. 10ISSIPChapter: ISSIP Germany Mission: To promote Service Innovation in theGerman-speaking Community in Europe,interlinked with the global ISSIP community. Initial focus:- Building a community of researchers andpractitioners focusing on methods for serviceinnovation, service design, and design thinking- Interlock with global ISSIP SIGs Members: Four and growing Kick off: June 21, 2013 Call (preliminary): Wednesday, 5:30 pm CETbi-weeklyChair: Niels Feldmann• Service Innovation Leadat KSRI• Previously: Head ofInnovation ManagementConsulting IBM Germany
2013 ISSIP and/or its affiliates. All rights reserved. 11ISSIPEnergy and Power SIG Mission: To promote service innovations in the energy andpower sectors. Purpose: To increase awareness of the critical importanceof service in the energy and power sectors, and to activelystimulate both technology-based and human-based serviceinnovations in these sectors. Members:- Dr. James Caldwell, President of E3 Genesis- Dr. Robert Entreken, Senior Project Manager, Electric PowerResearch Institute- Dr. Liang Min, Senior Technical Staff, Lawrence Livermore NationalLab- Dr. Lin Zhang, Professor of Electrical Engineering, TsinghuaUniversity Kick-off: June 2013 Calls: To be announced soonSIG Chair: Dr. Oliver Yu• President, the STARSGroup, Professor SanJose State University,formerly SRI• ISSIP Ambassador to IEEE
2013 ISSIP and/or its affiliates. All rights reserved. 12ISSIPISSIP Conference Activities andSpeaking Engagement Compete Through Service Symposium, Nov 2013- In partnership with Center for Service Leadership (CSL)- Sessions:• Pre-conference: T-Shape Instrument Workshop Led by: Professor Lou Freund, San Jose State University• 1 ½ Conference session as part of the “Service Analytics” Track Led by: Professor Haluk Demirkan, Arizona State University American Conference on Information Systems (AMCIS), Association forInformation Systems August 2013- Best Student Paper Award• Led by Professor Stephen Kwan, San Jose State University Conference Board: Innovation Master Class Conference, ISSIP PresidentKeynote and Panel, May 2013
2013 ISSIP and/or its affiliates. All rights reserved. 13ISSIP Students Mentorship Program Goal: Value Co-creationbetween Academia, Industryand ISSIP- Universities recruit studentvolunteers for ISSIP- ISSIP assigns students on industry-oriented projects through ISSIPInstitutional Dues Paying Memberswith exposure to corporatemembers and service thoughtleaders- Based on performance, may getinterviews with ISSIP membercompanies- Example of deliverables: writtenreports, white papers, research,data sets, etc. Hult-ISSIP-Industry Mentorship:- MBA Class of 2013 - April-July 2013• Kenneth Liu: Gamification: industrybenchmark, ISSIP requirements• Guy Larkin: Service Innovation:industry benchmark, recommendationfor “Service Innovation” framework• Mike Regis: Analysis of servicerelated university programsISSIP SEEKINGOther Universitiesto Participate!
2013 ISSIP and/or its affiliates. All rights reserved. 14Ambassadors Program Professor Ralph Badinelli,Virginia Tech Institute for OperationsResearch and ManagementScience (INFORMS) Professor Andrzej Rucinski,University of New Hampshire American Society ofEngineering Educations (ASEE);IEEE Computer Society DesignAutomation Technical Committee Dr. Jeff Welser, Head of IBMService Research IEEE Technology ManagementCouncil Dr. Oliver Yu, President STARSGroup, Professor, SJSU IEEE Technology ManagementCouncil, Power and Energy Dr Ammar Rayes, Cisco Systems,Director, Distinguished Eng. IEEE Communications andNetworking SocietyEnd of June 2013 Goal: 12 appointments On track – total 7 appointed
2013 ISSIP and/or its affiliates. All rights reserved. 15ISSIPCommittees Publications Committee:- Chair – Ralph Badinelli- Members: Ammar Rayes, ChristophBriedbach, Haluk Demirkan, YassiMoghaddam Conferences Committee- Chair – Haluk Demirkan- Members – Ammar Rayes, LouFreund, Yassi Moghaddam Elections Committee- Chair – Charlie Bess- Members – Ammar Rayes, JimSpohrer Nominating Committee:- Chair: Ammar Rayes- Members: Charlie Bess, JimSpohrer Operations Committee- Chair – Yassi Moghaddam- Members: Ammar Rayes, CharlieBess, Haluk Demirkan, Jim Spohrer,Ralph Badinelli, Robin WilliamsInvitingNominations!New Existing
2013 ISSIP and/or its affiliates. All rights reserved. 16ISSIPNew Appointments Currently Postdoctoral Scientist,University of California, Merced Previously Centre of Digital Enterprise,U. of Auckland Business School; VisitingScholar, Indian School of Business. Research interests: ICT-driven serviceinnovation, the SD-logic, and digitalbusiness models. Currently Functional Service Designer,Capgemini, Italy Distinguished Visiting Scholar, IBMAlmaden Research, 2012 PhD, Business and EconomicsEngineering, U. of Rome "TorVergata”, MSc, Industrial Engineering Six Sigma Green BeltChristoph Briedbach,ISSIP NewsletterEditorAlessio Giuius,ISSIP Digital ServiceDesigner
2013 ISSIP and/or its affiliates. All rights reserved. 17ISSIPMembership Institutional Dues Paying Members:- Goal: 2~4, FY 2013~2014- Status: In progress, more than 20 companies in thepipeline. Individual- Total members: 281• > 21% Growth• On track for a target goal of 300 by end of June 2013- Representation• Universities: Virginia Tech, Arizona State, SJSU. U of Pittsburgh, TechnicalUniversity of Lisbon, MIT, Cornel, U. of Cambridge, U.C. Merced, and more than 50(+20) others globally.• Companies: Cisco (40, +3), IBM (32, +10), HP(16, +1), Tata Consulting, Dell,Xerox, Capgemeni, Consulting Firms (29, +9)• Service Systems: IT, Education, Healthcare, Transportation, Financials, Energy• Countries: Australia , Bangladesh, Belgium, Brazil, Canada, Chile, China, Finland,France, Germany, India, Ireland, Israel, Italy, Japan, Jordan, Lithuania, Malaysia,Mexico, New Zealand, Portugal, Romania, Saudi Arabia, Singapore, , South Africa,Sweden, Spain, S. Korea, Switzerland, Taiwan, Thailand, The Netherlands, , UK, US.New Zealand.
2013 ISSIP and/or its affiliates. All rights reserved. 18ISSIPOther RecognitionsProfessor Haluk Demirkan,ASU, ISSIP Conference,Digital CommunityProfessor Lou Freund, SanJose State University, ISSIP T-Shape Instrument,Conference, ISSIP-SJSUMentorshipDiego Borras Moreno,Associate Consultant, BHCConsulting, HULT MBA, ISSIPGrowth Strategy.Wendy Murphy,IBM, Students for SmarterPlanet, ISSIP-Hult-IBMRobin Williams,Independent Consultant,Retired IBM, ISSIP BylawsMike Wang, San Jose StateUniversity, ISSIP GraphicDesign
2013 ISSIP and/or its affiliates. All rights reserved. 19ISSIPFinancials Pro Forma for FY2014 Estimated Income: $60,000, Plusadditional 2~4 sponsors Salaries - $50,000 Consulting & Operations (tools,licensing, web, etc. ) - $5,000 -$15,000 Travel and Miscellaneous $5,000-$10,000 Awards - $2,000-$5,000 As of 5/24/13 Total Balance: $59,304($58,154 checking + $1,150 savings) Operating Expenses YTD FY2013 Salaries ~ $24,996 Consultants ~ $5000 Total: $29,996 Payables Remaining FY 2013 Salaries ~ $8,332 Payables July 1- Dec 31 2013 Salaries ~ $25,000 AMCIS Best Student Awards ~ $2,000 CSL Conference, Travel, Miscellaneous ~$5,000
2013 ISSIP and/or its affiliates. All rights reserved. 20ISSIPBoard ApprovalsSince last BOD meeting (Feb 25, 2013) SIG Energy and Power Formation ISSIP German Chapter Formation Funding for ISSIP-CSL Conference New Committees Formations:Publications, Elections, Conferences
212013 ISSIP and/or its affiliates. All rights reserved.Thank you!