18. Assisting individuals and organizations
to close their service innovation skills gap
and co-create smarter service systems
empowering employees, customers, citizens
with cognitive mediators
in the collaborative service economy
Better rules for making rules are needed. Technologies are getting easier to make, than new rules. Challenge of making better rules is in a word “Politics” – influencing other people to get things done, the concept of winners and losers…. How we motivate people to do the right things in the right way.
Source: http://www.ted.com/talks/paul_romer?language=en
By 2036, there will be an accumulation of knowledge as well as a distribution of knowledge in service systems globally. We need to ensure as there is knowledge accumulation that service systems at all scale become more resilient. Leading to the capability of rapid rebuilding of service systems across scales, by T-shaped people who understand how to rapidly rebuild – knowledge has been chunked, modularized, and put into networks that support rapid rebuilding.
Before trying to answer the question about which types of sciences are more important – the ones that try to explain the external world or the ones that try to explain the internal world – consider this, slide that shows the different telephones that I have used in my life. I grew up in rural Maine, where we had a party line telephone because we were somewhat remote on our farm in Newburgh, Maine.
However, over the years phones got much better…. So in 2035 or 2055, who are you going to call when you need help?
The second hint – check out how many companies are working on cognitive assistants – and each month a new company shows up working on their version of an intelligent personal assistant.
Make no mistake, like “magnetism” – the company the can first provide all its employees with intelligent personal assistants/cognitvie assistants will have done something quite historic!
Prediction 1 – more than half of the Forbes Global 2000, and equally many new startups, will have cognitive assistant projects for their customers within ten years
Prediction 2 – by 2035 we will be symbiotic with our cognitive assistants
Prediction 3 – by 2055 (in part due to the coaching of our cognitive coaches) an average adult will have the ability to rapidly rebuild from scratch societal infrastructure
Source:
http://en.wikipedia.org/wiki/Intelligent_personal_assistant
The first hint to who are you going to call in 2035 and 2055 is provided by this chart. Yes, by 2035 and by 2055, we are projected to have unimaginably large amounts of chapr computing…. 2035 one brain, and by 2055 all human brains (10 billion people).
Based on Kurweil’s graph of how much compute power $1000 will buy, it seems that by 2030, for $1000 you should be able to buy the compute power of one person’s brain, and that by 2060 for $1000 you should be able to buy the computer power of 10***10, or 10B people, the compute power of the world’s population for $1000.
Source:
http://waitbutwhy.com/2015/01/artificial-intelligence-revolution-1.html
Was Moore’s Law inevitable?
http://kk.org/thetechnium/was-moores-law/
This slides states the CSIG Mission (“Cognitive mediators for all roles/occupations in smart service systems”) and lists some of the most common questions related to the the CSIG mission statement.
O*NET Online is the occupation network online, started by the US Dept of Labor in the 1990’s – it now represents one of the most comprehensive lists of occupations along with a great deal of information about each occupation, including skills, tasks, certifications, demand for these jobs, etc.
O*NET lists about 1000 occupations from Accountants to Zoologists – and many job families in between. O*NET updates the descriptions of the occupations as well as adding new occupations over time.
Source:
http://www.onetonline.org/find/family?f=0
What could possibly go wrong? Smart technologies make us dumber.
Funny, he failed a test of trust, because he could not remember his wife’s cell phone number…..
Image Source:
http://www.cbsnews.com/news/how-smart-technology-can-make-us-dumb/
What could possibly go wrong? Social technology makes us less social.
Image Source:
https://s-media-cache-ak0.pinimg.com/736x/1d/eb/5c/1deb5c1cf49a5dbb7689131f3cc8b9a9.jpg
One solution is hard medicine – make sure someone can do something for themselves before doing it for them….
Image sources:
http://www.raidz3ro.com/isaac-asimovs-three-laws-of-robotics-t-shirt.html
http://cdn-media-2.lifehack.org/wp-content/files/2013/04/It-is-not-what-you-do-for-your-children-but-what-you-have-taught-them-to-do-for-themselves-that-will-make-them-successful-human-beings..jpg
These concerns about what could possibly go wrong with cognitive mediators are real, so how can science help provide answers to help us make good choices in creating our future?
Image sources:
http://ecx.images-amazon.com/images/I/51oBLyAHXzL._SX327_BO1,204,203,200_.jpg
Alone in the Wilderness (1968) – Dick Proenneke - https://www.youtube.com/watch?v=iYJKd0rkKss
Which is more important to explain external phenomena or internal phenomena?
Physics is the science that helps us understand the the external world – across many scales.
Picture of star formation
https://www.bnl.gov/science/physics.php
Which is more important to explain external phenomena or internal phenomena?
Cognitive science, including brain science, neuroscience, psychology and other areas, is the study of the internal world.
Artificial intelligence is the science and engineering discipline trying to build smart machines – or what we at IBM call cognitive systems. Cognitive assistants are cognitive systems with capabilities of natural language, learning, and levels (of confidence) in recommendations to people trying to use them to make decisions, and some cognitive assistants have more than 3 L’s, they also have a 4th L – limbs – those cognitive assistants are robots.
Picture of physics and the brain...
http://medimoon.com/2014/04/drayson-foundation-donation-to-tackle-the-girls-in-physics-conundrum/
However, at the end of the day, even with more creative and productive people…. With the 2035 symbiosis of people and their cognitive assistants, we are left trying to explain external phenomena and internal phenomena, as well as to create possible future worlds…
The natural sciences of course include physics, chemistry, and biology.
The cogntive science are not as well understood, but people are increasing aware of neuroscience (brain science), psychology, and artificial intelligence – which inform cognitive science.
Finally, the least understood and newest is service science. Service science is the study of the evolving ecology of service sytem entities with capabilities, contraints, rights, and responsibilities – but also importantly with imagination! The humanities and fiction are a great source of possible future worlds. We just have to design and edcuate the next generation to engineer, manage, and set in place public policy that allows us to realize possible future worlds that we would like to live in.
Source: Regis Lemmes http://www.slideshare.net/SalesCubes/sales-cocreation-35336385