About IBM Directory Global University Programs and Lead of Cognitive Systems Institute.
Pioneering the development of a new field known as service science -- the study of service systems, value propositions, and governance mechanisms. Service is the application of knowledge for the benefit of another, and service science includes the study of customer-provider interactions aimed at value-cocreation.
ISSIP.org founding Board Member. ISSIP (Pronounced I-ZIP) links professional associations that promote service innovations for our interconnected world. ISSIP helps innovators become more T-shaped, and Jim’s primary depth is in .