Openbravo for retail fa qs for partners
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Openbravo for retail fa qs for partners Document Transcript

  • 1. Openbravo for Retail Frequently Asked Questions for Partners1   General ...................................................................................................................................2   1.1   Is there a Public FAQ for Openbravo for Retail? .............................................................2  2   Commercial.............................................................................................................................2   2.1   Who are the ideal target customers for Openbravo for Retail? .......................................2   2.2   Please list the main competitive advantages of Openbravo for Retail vs. other vendors2   2.3   Does the partner get a commission with Openbravo for Retail? .....................................3   2.4   As a partner, how can I test Openbravo for Retail for myself? ........................................3   2.5   Can I combine Standard subscription type with Enterprise or Unlimited?.......................3   2.6   Do you have a roadmap for Openbravo for Retail?.........................................................3   2.7   What about Java POS in the future? ...............................................................................4   2.8   Can Openbravo for Retail be operated as an stand alone solution for stores?...............4  3   Technical ................................................................................................................................4   3.1   Openbravo for Retail is a new software distribution, what does it mean?.......................4   3.2   Which is the transactions volume that Openbravo for Retail can manage?....................5   3.3   How much time can Openbravo Web POS work offline? ................................................5  4   Delivery...................................................................................................................................6   4.1   Which is the average time for an implementation of Openbravo for Retail? ...................6   4.2   Openbravo web POS is build with HTML5, do I need new skills for delivery? ................6   4.3   Will Openbravo provide specific Retail support services?...............................................6   4.4   Will an Openbravo for Retail solution training program exist? ........................................7  
  • 2. 1 General1.1 Is there a Public FAQ for Openbravo for Retail?Yes, we maintain it in the Forge here.2 Commercial2.1 Who are the ideal target customers for Openbravo for Retail?Openbravo for Retail can be deployed to retailers of every size. Thanks to its breadthand robust platform, Openbravo for Retail can help any kind of retailer leverage ITto drive better business results: • Brick-and-mortar retailers, seeking a modern retail solution to improve operations and customer experience, while also providing support for opening the web channel. In this case, thanks to its modular design, it is possible the retailer decide to adopt the complete solution or just only to support the Store Operations, with our new generation POS, by integrating Openbravo for Retail with its legacy retail management system. • E-Commerce retailers, seeking a back office solution to improve their logistic and financial processes • Franchisors, seeking a scalable solution with a clear cost model for their current or new franchisees and owned stores, to increase their network performance and reduce time-to-market when adding and opening new stores • Retailers seeking a solution to support international operations, with multi- language and multi-accounting schema capabilitiesAlthough Openbravo for Retail can fit on any retailer size and sub-industry, it becomesa much more competitive alternative under these conditions: • Multiple store retailer • Annual revenues between 10 to 250M • Softgoods and Hardgoods2.2 Please list the main competitive advantages of Openbravo for Retail vs. other vendorsCompetitor Remarks Openbravo for Retail main benefits Type • Specialized in Store Operations • Complete Head Office Operations • POS is usually an stand-alone support, including an integrated application that can’t be run in finance and accounting functionality mobile devicesPOS vendor • Support to E-Commerce • They can have an E-Commerce • New generation POS, that can be run module or integrate with a third- on mobile devices party platform, although there • Lower cost per terminal are also cases where they do not provide support to the web
  • 3. Competitor Remarks Openbravo for Retail main benefits Type channel • Higher cost per POS terminal • Complete Backoffice support, includingE-commerce an integrated finance and accountingplatform Specialized in E-Commerce functionalityvendor • New generation POS, that can be run on mobile devices • Specialized in Head Office or • Complete retail management,Retail Supply Chain Operations including an off-the-shelll newmanagement • Do not count usually with a POS generation POS that can be run onsystem solution and must integrate with mobile devicesvendor a third-party POS application • Lower Retail Backoffice users cost • Higher Retail Backoffice users cost2.3 Does the partner get a commission with Openbravo for Retail?Yes. Partners receive their regular commission for Certified and Gold Partnership.2.4 As a partner, how can I test Openbravo for Retail for myself?Openbravo for Retail is a commercial module. You can use your Partner Key to install itfor commercial and testing purposes. You’ll find a new module, which is a template,called Openbravo for Retail. You only need to install it.2.5 Can I combine Standard subscription type with Enterprise or Unlimited?Openbravo for Retail enables mix and match selection of the Back Office and POScomponents under a compatible Pricing Model based on the level of support.Specifically, Unlimited Pricing for the Back Office may be combined with EnterprisePricing for the POS. Similarly, Unlimited Pricing for the POS Smay be combined withEnterprise Pricing for the Back Office. However, neither of these two Pricing Modelsmay be combined with Standard Pricing, due to the premium support that is part ofboth Enterprise and Unlimited Pricing. Note that Openbravo for Retail software isbased on Openbravo Professional Edition software.2.6 Do you have a roadmap for Openbravo for Retail?Yes. See here.
  • 4. 2.7 What about Java POS in the future?Openbravo Java POS has been our POS offering for Retail during the last years. It hasbeen implemented successfully in several worldwide retailers, providing us a deepbusiness knowledge and industry best practices, and product experience. However,although it is developed in Java, it is an stand-alone application, which results in aglobal client-server Retail solution, far away from the today’s industry tendencies, withweb, mobile and cloud-ready retail applications. Most retailers are already relying onsuch technologies and are becoming the de-facto architecture for the future.Openbravo Web POS is the new kid in the town, with amazing new capabilities,specially designed to address these new challenges. Its full web and mobile readycapabilities, together with the Openbravo 3 platform, will convert it in a killerapplication, that most retailers would love to have, and will become for sure the keydecision element to adopt Openbravo for Retail. In case of partners, Openbravo WebPOS represents also a big improvement, thanks to its modularity capability, that will letyou share your knowledge and have new revenue streams by publishing new modules.This will help also to speed up the improvement and adoption of the solution with a lotof new modules appearing during the next months, thus helping to reuse our globalretail knowledge in a more effective way. Its architecture also becomes the perfectframework for sub-industry verticals, like Fast Food, Apparel, resulting in a solidopportunity for those partners interested on these kind of solutions.From a product perspective, we firmly believe that Openbravo Web POS is the future,and based on that it becomes the new official POS version within the Openbravofor Retail, ready to be sold and implemented for new opportunities and projects. By acquiring it, customers benefit from our deep experience in the industry and POSproducts, and from new business and technical capabilities, fully aligned with the newretailers challenges today but prepared for tomorrow. Our commitment withOpenbravo Java POS will be the same based in our product lifecycle policies,therefore protecting the investment made by our customers and providing peaceof mind its support and maintenance. This means that customers with Java POSare not forced to migrate to the new Web POS to receive support, and that wewill continue offering this support during 5 years after the new POS versionlaunch.2.8 Can Openbravo for Retail be operated as a stand-alone solution for stores?Yes. Openbravo for Retail can be operated as a stand-alone solution. You must onlydeploy your Openbravo instance server in the store and install the Openbravo for Retailsolution there. From a subscription perspective, the same general conditions apply,requiring to choose a subscription type (which includes initially up to a certain numberof backoffice users) and purchase the needed number of POS terminals.3 Technical3.1 Openbravo for Retail is a new software distribution, what does it mean?It means that Openbravo for Retail is distributed as a new independent solutionincluded in the Openbravo Product Portfolio. Openbravo for Retail is implemented
  • 5. as an Industry Template that includes Openbravo Core, several retail and genericmodules (Web POS, Retail Configuration, Aging Report etc.) and specific retailconfiguration. This Industry Template constitutes a full independent solution, to be usedas a complete solution, and not as optional complementary functionality. At thismoment it is released just as a module to be installed on top of Openbravo coredistribution, but in the coming future it will be released using other deployment vehicles(like Retail Appliances, etc.).3.2 Which is the transactions volume that Openbravo for Retail can manage?Openbravo for Retail supports a huge number of transactions. See detailed informationabout this here.3.3 How much time can Openbravo Web POS work offline?Openbravo Web POS supports high activity rate even without connection to the server.However, the offline mode is not intended to be the normal operation mode, but atemporary status while the connectivity returns, which means it has been designed as atool for enabling sales during short periods.Openbravo Web POS has been built with HTML5. HTML5 enables the use of a localdatabase managed by the browser, called Web DB. Even if the terminal is switched off,data is maintained. It’s because of this database, that Openbravo Web POS issupported for Chrome and Safari. Firefox and Explorer do not support Web DB.Considerations: • The number of orders you can process in offline mode depends on your selling rate (number of orders per minute) and the order size (average number of lines per order) • If you have a constant selling rate of 4 orders per minute (very unlikely), in 12 hours of offline mode you have produced 2880 orders and only filled the 17% of the initial database size • The only limit is your device storage space on Android and Windows devices. The database will grow silently if you reach the initial 50MB size. It will take you more than 2 years in the Samsung Galaxy Tab and more than 4 in the Windows 7 device • On the iPad you have a fixed quota of 50MB but you’ll have to remain selling for 3 days in offline mode (at constant rate of 4 orders per minute) to fill the database • If you think you’ll have huge amount of master data (products, business partners, etc) and long offline periods, you must use an Android or Windows device • Offline mode is an exceptional fall back mode, it shouldn’t be your normal operation mode. In online mode, every closed order is sent to the server immediately. The server will process that order and update stock and execute any other retail related process
  • 6. Check this post for additional information.4 Delivery4.1 Which is the average time for an implementation of Openbravo for Retail?Openbravo for Retail is an affordable solution thanks to its subscription model, webarquitecture but also because of its agile methodology implementation. It lets retailer tominimize the time-to-market with a rapid implementation process.The average implementation time depends however in several factors that must beconsidered and drive the expectations management in front of your customer: • Number and complexity of the customizations • In case of brick-and-mortar the number of stores, thinking on the roll-outA basic scenario for only supporting the Store Operations, without customizations norintegrations, and in a single store scenario, could take a few days (including basictasks and training). From here and depending on the final scope, we could talk about afew weeks, or months, for more complex projects including for example complexcustomizations, multi-store, and with Head Office Operations and E-Commerceintegration. International requirements will also make increase the complexity and time,specially due to the final deployment activities, in case for example of a multi-countrydeployment.4.2 Openbravo web POS is build with HTML5, do I need new skills for delivery?In most cases, when implementing Openbravo Web POS you will not need tocustomize it but use it as is. In that case, the new technology used for this componentwill not add any additional burden for delivery. But if you need to adapt it to particularcustomer needs then you need to know how to develop on top of this technology,which requires addtional skills. Openbravo will publish a Web POS DevelopersGuide and additional training material to address this new knowledge requirement.4.3 Will Openbravo provide specific Retail support services?Openbravo will launch in short a 24x7 support service that will help to address partiallythe needs of an industry like Retail. Please contact your CBM for details.However, Openbravo’s support services do not include by the moment support tohardware problems, another important aspect in Retail (printers, touch screens…).When preparing the maintenance contract after going-live, partner must consider allthese aspects.
  • 7. 4.4 Will an Openbravo for Retail solution training program exist?Yes. We are finishing the training contents, including functional and technical materials.Stay tuned to our Training communications.