Yippee-ki-yay!
A mobile library site with no effort!
Presented by
Georgina Parsons
Systems Librarian, Brunel University
ge...
Background
• Ancient history: 2009 stats
• Present day: new stats
• Mobile device use by staff
Ancient history… 2009 stats
Started thinking about mobile provision and ran survey
to see what users owned and what they w...
Ancient history… 2009 stats
• SMS Courtesy Notices (ie: your books are due back tomorrow)
• SMS Notification of holds avai...
Present day stats:
Library website visits 2012-Current (GA)
Present day stats: device registrations
-2000
0
2000
4000
6000
8000
10000
12000
14000
16000
2008-2009 2009-2010 2010-2011 ...
Present day stats: new devices by OS
Present day stats: potential device usage
0
10000
20000
30000
40000
50000
60000
2010-2011
(2008-2011)
2011-2012
(2009-2011...
Mobile device use by staff
Library
catalogue
Library
website
Connect
Portal
LibAnswers/
RefAnalytics
Item
availability, fl...
Now the work begins…
• Mobile work (2009)
• Mobile work: work harder (2010)
• Mobile work: mobile with a
vengeance (2011)
...
Mobile work (2009)
• Twitter account @Brunel_Library since June 2009
• Additional accounts (SLLs, Copyright, Research)
add...
Mobile work: work harder (2010)
Opac developments
• LMS release made opac more mobile-friendly
• Added floor plans for loc...
Mobile work:
mobile with a vengeance (2011)
BookMyne – the mobile opac
• Installed 2010, free add-on
from SirsiDynix
• Dec...
Live mobile or die hard (2011-12)
• Evaluated existing products for mobile versions
to promote (e.g. Summon, Library Elf)
...
A good day to go mobile (2013)
Mobile library site launched!
• Reviewed LibraryThing’s LibraryAnywhere and
Springshare’s M...
A good day to go mobile (2013)
Creating the mobile site
• Sysadmin, ASK manager, graduate trainee
• Images from Wikimedia ...
A good day to go mobile (2013)
Feedback
• Survey on site itself – no
responses
• Accosted people in Library
to get feedbac...
Thank you, and one last tip…
Georgina Parsons
Systems Librarian
georgina.parsons@brunel.ac.uk
Yippee ki-yay
Yippee ki-yay
Yippee ki-yay
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Yippee ki-yay

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Implementing mobile library services with practically no effort.

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  • Background thoughtsthen more recent work.
  • Features requested, from most desirable to least desirable. Four SMS suggestions were our prompts; rest is ‘other’. Renewals mentioned 4 times.Not enough feedback to take to University to start mobile dev project/strategy
  • Doesn’t tell us much – people won’t use it if it doesn’t work.72% of system access is from the Brunel network. 32% of mobile access in from the Brunel network.
  • This (and next slides) shows our target audience.Registrations as we can’t easily report on usage. 2012-Current is to 16th April 2013, not 31 July 2013.Staff and students.
  • Windows 8 cannot be broken down by laptop/tablet/phone
  • Devices registered over three years, to represent an estimate of the number of devices that could be used in that latest academic year
  • In 2011 gave rovers iPads with these resources. No remote connection to LMS staff client (did try TeamViewer).In 2013 going to try using them for shelf-checks but editing a spreadsheet on SharePoint is tricky!
  • Easy wins. SMS as a result of survey (406 opt-ins); social media as it’s the easy way inFacebook: Updates: e.g. vacation hours, useful in as many channels as possible, add photos for interest, semi-public responses to complaints handy, Uni and external events. Now post automatically from Twitter.
  • Floor plans do take a lot of work, and we’d like them to be more dynamic, but don’t have the coding skills
  • My Account (renew, change PIN, pay bills). Place hold or see map.
  • BookMyne: $ hardcoded, no stats, no time in due date display (overnight concerns)Android version had the same bugs in its first release.Development very slow, SPP also very slow, so wary (paid version also in production – turns it more into a mobile library site)No use except testing to summer 2012. 1 Sep 2012 – 28 Feb 2013, 1892 BookMyne renewals (0.3% of total)
  • LibCal for ASK appointments, three room booking systems, and My Scheduler for SLL appointmentsNew products must have mobile-friendly interface
  • http://www.sgul.ac.uk/about-st-georges/services/library/databases/resources-on-your-mobile-phone a similar list of resources. Isn’t there a central JISC/m-libs one now?
  • I want to add opening hours – coming from Springshare soon
  • I want to add opening hours – coming from Springshare soon
  • Yippee ki-yay

    1. 1. Yippee-ki-yay! A mobile library site with no effort! Presented by Georgina Parsons Systems Librarian, Brunel University georgina.parsons@brunel.ac.uk
    2. 2. Background • Ancient history: 2009 stats • Present day: new stats • Mobile device use by staff
    3. 3. Ancient history… 2009 stats Started thinking about mobile provision and ran survey to see what users owned and what they wanted Apple iPhone Android-based phone Nokia S60-based Nokia unsure of platform Blackberry Unknown
    4. 4. Ancient history… 2009 stats • SMS Courtesy Notices (ie: your books are due back tomorrow) • SMS Notification of holds available • Mobile version of Library Catalogue • SMS Support (text us your questions, we text back) • SMS Library News • Item renewal • sms of new books • Text notification of any new journal/book published in area of our interest. • sms versions of hold available • Mobile checkout - ie text book barcode to checkout book • Yes • amount of fines (if there any are any) on my account • opening hrs,closing hrs
    5. 5. Present day stats: Library website visits 2012-Current (GA)
    6. 6. Present day stats: device registrations -2000 0 2000 4000 6000 8000 10000 12000 14000 16000 2008-2009 2009-2010 2010-2011 2011-2012 2012-Current Desktop Laptop Entertainment device Mobile Device Linear (Laptop) Linear (Mobile Device)
    7. 7. Present day stats: new devices by OS
    8. 8. Present day stats: potential device usage 0 10000 20000 30000 40000 50000 60000 2010-2011 (2008-2011) 2011-2012 (2009-2011) 2012-Current (2010-current) Mobile Device Entertainment Device Laptop Desktop
    9. 9. Mobile device use by staff Library catalogue Library website Connect Portal LibAnswers/ RefAnalytics Item availability, floor plans, account functions, … Opening hours, Summon, contacts, works hops, … Registering devices for wifi FAQs, recording enquiry statistics
    10. 10. Now the work begins… • Mobile work (2009) • Mobile work: work harder (2010) • Mobile work: mobile with a vengeance (2011) • Live mobile or die hard (2011-12) • A good day to go mobile (2013)
    11. 11. Mobile work (2009) • Twitter account @Brunel_Library since June 2009 • Additional accounts (SLLs, Copyright, Research) added since then • Facebook page since October 2009 • SirsiDynix Social Library opac plugin since May 2012 – but not mobile (University social media policy arrived 2012) Social media Implemented opt-in of notices by SMS
    12. 12. Mobile work: work harder (2010) Opac developments • LMS release made opac more mobile-friendly • Added floor plans for location of each item QR codes – love ‘em or hate ‘em! • In item view, QR code sends title/call number to user’s device • At shelves of popular reading list items, link to place hold • On temporary partitions, link users to refurb updates blog • Promote mobile-friendly e-books in aisles • By URLs on posters (if site mobile-friendly)
    13. 13. Mobile work: mobile with a vengeance (2011) BookMyne – the mobile opac • Installed 2010, free add-on from SirsiDynix • Decided not to promote due to display bugs • iOS-only; different Android version released 12/2011 • Early 2012, version 3.0.1 fixes main bugs in each • 11/2012, SPP for html5 development commences
    14. 14. Live mobile or die hard (2011-12) • Evaluated existing products for mobile versions to promote (e.g. Summon, Library Elf) • Added webpage providing list of mobile-friendly e-resources we subscribe to (apps & sites) • 09/2011, introduce LibAnswers for virtual reference • 09/2012, add LibChat and SMS reference • 01/2013, add LibCal for bookings Evaluate existing and new products
    15. 15. A good day to go mobile (2013) Mobile library site launched! • Reviewed LibraryThing’s LibraryAnywhere and Springshare’s Mobile Site Builder within LibGuides • Chose MSB for consistency and ease of use for staff (cascading admin) and users • Promoted via blog/social media from April 3rd 2013 http://m.brunel.ac.uk/library
    16. 16. A good day to go mobile (2013) Creating the mobile site • Sysadmin, ASK manager, graduate trainee • Images from Wikimedia Commons • Edits to floor plans but everything else just gathered Usage • 52 hits of short URL/QR April 3-5 • 5 more from poster • No stats from Google Analytics; in-built stats coming
    17. 17. A good day to go mobile (2013) Feedback • Survey on site itself – no responses • Accosted people in Library to get feedback April 16th • “Better than the real Library website” • “Can it show my print credit balance?” (x2) Leibrarians at work
    18. 18. Thank you, and one last tip… Georgina Parsons Systems Librarian georgina.parsons@brunel.ac.uk
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