Break Out Session #1 Winning With VoIP PRESENTED BY: Carey Jung, IT Freedom

Session Overview Myths Horror Stories Real Beauty Getting There

Myths

Horror Stories

Real Beauty

Getting There

Myths

Myth 1: VoIP = Voice over the Internet Reality: Many hybrid VoIP configurations VoIP end-to-end (pure VoIP) VoIP to the premises only VoIP on the premises only Be practical; do what works for you!

Reality: Many hybrid VoIP configurations

VoIP end-to-end (pure VoIP)

VoIP to the premises only

VoIP on the premises only

Be practical; do what works for you!

Myth 2: VoIP is Cheaper I can use my existing network I can use my existing Internet connection I save on dial-tone rates I save on taxes and other fees

I can use my existing network

I can use my existing Internet connection

I save on dial-tone rates

I save on taxes and other fees

Reality: It Takes Money to Make Money Your network may not be up to snuff Your Internet connection may be poor Your provider has gleaned VoIP benefits Uncle Sam is wise to you So: VoIP will require investment But: It may still be worth it

Your network may not be up to snuff

Your Internet connection may be poor

Your provider has gleaned VoIP benefits

Uncle Sam is wise to you

So: VoIP will require investment

But: It may still be worth it

Horror Stories

Poor Audio Quality Garble, echo, silence, jitter Bad cabling Missing or inadequate QoS Poor connectivity to VoIP provider

Garble, echo, silence, jitter

Bad cabling

Missing or inadequate QoS

Poor connectivity to VoIP provider

Shoddy Providers Dial-tone providers Unreliable, fly-by-night, incompetent, unresponsive System integrators Know phones, but not networks Know networks, but not phones Know both, but service sucks

Dial-tone providers

Unreliable, fly-by-night, incompetent, unresponsive

System integrators

Know phones, but not networks

Know networks, but not phones

Know both, but service sucks

Unanticipated Costs Implementation Support and maintenance Inscrutable and ephemeral quality issues Frequent updates and upgrades Dial-plan changes User adds/moves/deletes

Implementation

Support and maintenance

Inscrutable and ephemeral quality issues

Frequent updates and upgrades

Dial-plan changes

User adds/moves/deletes

Unanticipated Expectations “ It’s a phone, you talk on it!” Uptime expectations much higher Roll out in phases Build in redundancy at the start

“ It’s a phone, you talk on it!”

Uptime expectations much higher

Roll out in phases

Build in redundancy at the start

Real Beauty

Open Standards and Protocols Leverages existing IP network Provides location independence Promotes commodity hardware

Leverages existing IP network

Provides location independence

Promotes commodity hardware

Just Another Network App Flexibility of software Easy to integrate More features for less

Flexibility of software

Easy to integrate

More features for less

Getting There

1. Clearly Define Your Goals Cut costs? Expand capacity? Add locations? Add features, capabilities?

Cut costs?

Expand capacity?

Add locations?

Add features, capabilities?

2. Assess Your Capabilities Do you have time/money to DIY? Do you have the implementation skills? How about maintenance resources?

Do you have time/money to DIY?

Do you have the implementation skills?

How about maintenance resources?

3. Audit Existing Infrastructure Network cabling: signal-test Switch fabric: QoS? Power: reliability and backup

Network cabling: signal-test

Switch fabric: QoS?

Power: reliability and backup

4. Determine Costs and Payback Include both Voice and Internet Non-recurring and recurring Compare with current or traditional

Include both Voice and Internet

Non-recurring and recurring

Compare with current or traditional

5. Evaluate Providers Specific VoIP experience Network skills most important Solid references Service-level commitments

Specific VoIP experience

Network skills most important

Solid references

Service-level commitments

6. Develop a plan Consider possible use-cases Include roll-back options Devil is in the details

Consider possible use-cases

Include roll-back options

Devil is in the details

7. Roll Out in Phases Initial test environment Functional and load tests Small initial go-live E.g., direct-dial numbers Final cut-over

Initial test environment

Functional and load tests

Small initial go-live

E.g., direct-dial numbers

Final cut-over

Questions?

Thank You! Contact Info: Carey Jung Email: carey.jung@itfreedom.com Direct: 512.351.4963

Contact Info:

Carey Jung

Email: carey.jung@itfreedom.com

Direct: 512.351.4963