VoIP Phone Rollouts: Smoothing the Transition & Avoiding Key Pitfalls


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  • Myriad Pro Regular 48pt Presented By:  Myriad Pro Semibold 30pt (all caps) Presenter: Myriad Pro Semibold 48pt Company: Myriad Pro Regular 48pt Date: Myriad Pro Regular 24pt
  • VoIP Phone Rollouts: Smoothing the Transition & Avoiding Key Pitfalls

    1. 1. Break Out Session #1 Winning With VoIP PRESENTED BY: Carey Jung, IT Freedom
    2. 2. Session Overview <ul><li>Myths </li></ul><ul><li>Horror Stories </li></ul><ul><li>Real Beauty </li></ul><ul><li>Getting There </li></ul>
    3. 3. Myths
    4. 4. Myth 1: VoIP = Voice over the Internet <ul><li>Reality: Many hybrid VoIP configurations </li></ul><ul><ul><li>VoIP end-to-end (pure VoIP) </li></ul></ul><ul><ul><li>VoIP to the premises only </li></ul></ul><ul><ul><li>VoIP on the premises only </li></ul></ul><ul><li>Be practical; do what works for you! </li></ul>
    5. 5. Myth 2: VoIP is Cheaper <ul><li>I can use my existing network </li></ul><ul><li>I can use my existing Internet connection </li></ul><ul><li>I save on dial-tone rates </li></ul><ul><li>I save on taxes and other fees </li></ul>
    6. 6. Reality: It Takes Money to Make Money <ul><li>Your network may not be up to snuff </li></ul><ul><li>Your Internet connection may be poor </li></ul><ul><li>Your provider has gleaned VoIP benefits </li></ul><ul><li>Uncle Sam is wise to you </li></ul><ul><li>So: VoIP will require investment </li></ul><ul><li>But: It may still be worth it </li></ul>
    7. 7. Horror Stories
    8. 8. Poor Audio Quality <ul><li>Garble, echo, silence, jitter </li></ul><ul><li>Bad cabling </li></ul><ul><li>Missing or inadequate QoS </li></ul><ul><li>Poor connectivity to VoIP provider </li></ul>
    9. 9. Shoddy Providers <ul><li>Dial-tone providers </li></ul><ul><ul><li>Unreliable, fly-by-night, incompetent, unresponsive </li></ul></ul><ul><li>System integrators </li></ul><ul><ul><li>Know phones, but not networks </li></ul></ul><ul><ul><li>Know networks, but not phones </li></ul></ul><ul><ul><li>Know both, but service sucks </li></ul></ul>
    10. 10. Unanticipated Costs <ul><li>Implementation </li></ul><ul><li>Support and maintenance </li></ul><ul><ul><li>Inscrutable and ephemeral quality issues </li></ul></ul><ul><ul><li>Frequent updates and upgrades </li></ul></ul><ul><ul><li>Dial-plan changes </li></ul></ul><ul><ul><li>User adds/moves/deletes </li></ul></ul>
    11. 11. Unanticipated Expectations <ul><li>“ It’s a phone, you talk on it!” </li></ul><ul><li>Uptime expectations much higher </li></ul><ul><li>Roll out in phases </li></ul><ul><li>Build in redundancy at the start </li></ul>
    12. 12. Real Beauty
    13. 13. Open Standards and Protocols <ul><li>Leverages existing IP network </li></ul><ul><li>Provides location independence </li></ul><ul><li>Promotes commodity hardware </li></ul>
    14. 14. Just Another Network App <ul><li>Flexibility of software </li></ul><ul><li>Easy to integrate </li></ul><ul><li>More features for less </li></ul>
    15. 15. Getting There
    16. 16. 1. Clearly Define Your Goals <ul><li>Cut costs? </li></ul><ul><li>Expand capacity? </li></ul><ul><li>Add locations? </li></ul><ul><li>Add features, capabilities? </li></ul>
    17. 17. 2. Assess Your Capabilities <ul><li>Do you have time/money to DIY? </li></ul><ul><li>Do you have the implementation skills? </li></ul><ul><li>How about maintenance resources? </li></ul>
    18. 18. 3. Audit Existing Infrastructure <ul><li>Network cabling: signal-test </li></ul><ul><li>Switch fabric: QoS? </li></ul><ul><li>Power: reliability and backup </li></ul>
    19. 19. 4. Determine Costs and Payback <ul><li>Include both Voice and Internet </li></ul><ul><li>Non-recurring and recurring </li></ul><ul><li>Compare with current or traditional </li></ul>
    20. 20. 5. Evaluate Providers <ul><li>Specific VoIP experience </li></ul><ul><ul><li>Network skills most important </li></ul></ul><ul><li>Solid references </li></ul><ul><li>Service-level commitments </li></ul>
    21. 21. 6. Develop a plan <ul><li>Consider possible use-cases </li></ul><ul><li>Include roll-back options </li></ul><ul><li>Devil is in the details </li></ul>
    22. 22. 7. Roll Out in Phases <ul><li>Initial test environment </li></ul><ul><ul><li>Functional and load tests </li></ul></ul><ul><li>Small initial go-live </li></ul><ul><ul><li>E.g., direct-dial numbers </li></ul></ul><ul><li>Final cut-over </li></ul>
    23. 23. Questions?
    24. 24. Thank You! <ul><li>Contact Info: </li></ul><ul><ul><li>Carey Jung </li></ul></ul><ul><ul><li>Email: carey.jung@itfreedom.com </li></ul></ul><ul><ul><li>Direct: 512.351.4963 </li></ul></ul>