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VoIP Phone Rollouts: Smoothing the Transition & Avoiding Key Pitfalls
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VoIP Phone Rollouts: Smoothing the Transition & Avoiding Key Pitfalls

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  • Myriad Pro Regular 48pt Presented By:  Myriad Pro Semibold 30pt (all caps) Presenter: Myriad Pro Semibold 48pt Company: Myriad Pro Regular 48pt Date: Myriad Pro Regular 24pt
  • Transcript

    • 1. Break Out Session #1 Winning With VoIP PRESENTED BY: Carey Jung, IT Freedom
    • 2. Session Overview
      • Myths
      • Horror Stories
      • Real Beauty
      • Getting There
    • 3. Myths
    • 4. Myth 1: VoIP = Voice over the Internet
      • Reality: Many hybrid VoIP configurations
        • VoIP end-to-end (pure VoIP)
        • VoIP to the premises only
        • VoIP on the premises only
      • Be practical; do what works for you!
    • 5. Myth 2: VoIP is Cheaper
      • I can use my existing network
      • I can use my existing Internet connection
      • I save on dial-tone rates
      • I save on taxes and other fees
    • 6. Reality: It Takes Money to Make Money
      • Your network may not be up to snuff
      • Your Internet connection may be poor
      • Your provider has gleaned VoIP benefits
      • Uncle Sam is wise to you
      • So: VoIP will require investment
      • But: It may still be worth it
    • 7. Horror Stories
    • 8. Poor Audio Quality
      • Garble, echo, silence, jitter
      • Bad cabling
      • Missing or inadequate QoS
      • Poor connectivity to VoIP provider
    • 9. Shoddy Providers
      • Dial-tone providers
        • Unreliable, fly-by-night, incompetent, unresponsive
      • System integrators
        • Know phones, but not networks
        • Know networks, but not phones
        • Know both, but service sucks
    • 10. Unanticipated Costs
      • Implementation
      • Support and maintenance
        • Inscrutable and ephemeral quality issues
        • Frequent updates and upgrades
        • Dial-plan changes
        • User adds/moves/deletes
    • 11. Unanticipated Expectations
      • “ It’s a phone, you talk on it!”
      • Uptime expectations much higher
      • Roll out in phases
      • Build in redundancy at the start
    • 12. Real Beauty
    • 13. Open Standards and Protocols
      • Leverages existing IP network
      • Provides location independence
      • Promotes commodity hardware
    • 14. Just Another Network App
      • Flexibility of software
      • Easy to integrate
      • More features for less
    • 15. Getting There
    • 16. 1. Clearly Define Your Goals
      • Cut costs?
      • Expand capacity?
      • Add locations?
      • Add features, capabilities?
    • 17. 2. Assess Your Capabilities
      • Do you have time/money to DIY?
      • Do you have the implementation skills?
      • How about maintenance resources?
    • 18. 3. Audit Existing Infrastructure
      • Network cabling: signal-test
      • Switch fabric: QoS?
      • Power: reliability and backup
    • 19. 4. Determine Costs and Payback
      • Include both Voice and Internet
      • Non-recurring and recurring
      • Compare with current or traditional
    • 20. 5. Evaluate Providers
      • Specific VoIP experience
        • Network skills most important
      • Solid references
      • Service-level commitments
    • 21. 6. Develop a plan
      • Consider possible use-cases
      • Include roll-back options
      • Devil is in the details
    • 22. 7. Roll Out in Phases
      • Initial test environment
        • Functional and load tests
      • Small initial go-live
        • E.g., direct-dial numbers
      • Final cut-over
    • 23. Questions?
    • 24. Thank You!
      • Contact Info:
        • Carey Jung
        • Email: carey.jung@itfreedom.com
        • Direct: 512.351.4963