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Spiceworks Monitor & Alerts

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  • 1. Boston Understanding & Using Spiceworks Monitoring, Alerting and Reporting Francis Sullivan CTO & Co-founder, Spiceworks Inc. Saturday, March 28, 2009
  • 2. Session Overview • kinds of alerts and monitors • default configuration • reporting • advanced topics • Q&A Saturday, March 28, 2009
  • 3. What Can Be Monitored? Saturday, March 28, 2009
  • 4. What Can Be Monitored? AntiVirus: Keep your machines up and running with current antivirus software. Is not up-to-date: Be alerted when virus definitions need updating. Has > 1 installed: Be alerted if more than one antivirus program is installed. Having more than one antivirus program installed can slow down the performance of a machine and actually leave it more vulnerable to an attack. Saturday, March 28, 2009
  • 5. What Can Be Monitored? Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing quot;Any Devicequot;. Is online: Be alerted if a device goes online. Is offline: Be alerted if a device goes offline. Is discovered: Be alerted if a new device is discovered on the network. Offline for a time period: To avoid flutter, only be alerted if device stays offline. Saturday, March 28, 2009
  • 6. What Can Be Monitored? Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing quot;Any Diskquot;, or pick one particular disk. Was added: Be alerted when a hard drive is added. Was removed: Be alerted when a hard drive is removed. Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%. Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB. Saturday, March 28, 2009
  • 7. What Can Be Monitored? Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing quot;Any Softwarequot;. Is installed: Be alerted when programs are installed. Is uninstalled: Be alerted when program are removed. Is not compliant: Be alerted if too many copies of a program are installed. Saturday, March 28, 2009
  • 8. What Can Be Monitored? Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing quot;Any Servicequot;. Is uninstalled: Be alerted when a service is uninstalled. Is installed: Be alerted when a service is installed. Is stopped: Be alerted when a service has stopped. Is started: Be alerted when a service has started. Saturday, March 28, 2009
  • 9. What Can Be Monitored? Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing quot;Any Hotfixquot;, or choose to monitor one individual hotfix. Is uninstalled: Be alerted when a hotfix is uninstalled. Is installed: Be alerted when a hotfix is installed. Saturday, March 28, 2009
  • 10. What Can Be Monitored? User Account: Keep track of the user accounts on your network. You can monitor one specific account or monitor them all by typing quot;Any User Accountquot;. Is removed: Be alerted when a user account is deleted. Is created: Be alerted when a new user account is added. Saturday, March 28, 2009
  • 11. What Can Be Monitored? Printer Supply Level: Keep track of your printer supplies so you don't have to drop what you're doing when you're out of toner. Is < x%: Be alerted when the ink or toner in your network printers drop below a certain level. Choices are 2, 5, 10, 20, 30, 40, and 50%. Saturday, March 28, 2009
  • 12. What Can Be Monitored? Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing quot;Any Eventquot;. Is triggered: Be alerted when an event is triggered. Saturday, March 28, 2009
  • 13. What Can Be Monitored? IT Service: Keep track of how long you have until an IT service end date. Is < x Days: Be alerted when an IT service end date is approaching. Choices are 10, 30, and 60 days. Saturday, March 28, 2009
  • 14. Where Alerts Show Up »On Inventory Summary Saturday, March 28, 2009
  • 15. Where Alerts Show Up »On Inventory Summary Saturday, March 28, 2009
  • 16. Where Alerts Show Up » On Group Summary Saturday, March 28, 2009
  • 17. Where Alerts Show Up » On Group Summary Saturday, March 28, 2009
  • 18. Where Alerts Show Up »email notification Saturday, March 28, 2009
  • 19. Where Alerts Show Up »email notification Saturday, March 28, 2009
  • 20. Where Alerts Show Up »email notification Saturday, March 28, 2009
  • 21. Where Alerts Show Up »on the device Saturday, March 28, 2009
  • 22. Where Alerts Show Up »on the device Saturday, March 28, 2009
  • 23. Default Configuration • pre-configured monitors • changing thresholds • email configuration Saturday, March 28, 2009
  • 24. Default Out-of-the-box Monitors Saturday, March 28, 2009
  • 25. Changing Thresholds in 3.5 Saturday, March 28, 2009
  • 26. e-mail configuration Saturday, March 28, 2009
  • 27. e-mail configuration Saturday, March 28, 2009
  • 28. e-mail configuration Saturday, March 28, 2009
  • 29. Reporting •accessing reports •out of the box reports •creating or editing your own report •reoccurring reports Saturday, March 28, 2009
  • 30. Accessing Reports Two levels of access when it come to reports in Spiceworks: Admin access: This is the normal level of access that you have as the administrator of Spiceworks. You have complete control over all reporting functions, including granting quot;Reportingquot; access to others. Reporting access: People with reporting access are allowed to open Spiceworks and run reports designated quot;publicquot;. Reporting users cannot create their own reports nor access any other Spiceworks features. You can designate reporting access to anyone who might regularly need reports. A convenient way to save yourself a little work! Saturday, March 28, 2009
  • 31. Viewing Reports Actions: Click column headings to sort the report information. Click the Print, PDF, CSV or Excel links to print or save the report in the desired format. When saving a report to Excel, you must open the document with Microsoft Office 2003 or later. If you are using Open Office, you should try saving as a .CSV file and then importing it. Saturday, March 28, 2009
  • 32. Default Out-of-the-box Reports Saturday, March 28, 2009
  • 33. Default Out-of-the-box Reports Saturday, March 28, 2009
  • 34. Creating or Editing a Report name and description type conditions display Saturday, March 28, 2009
  • 35. Types of Reports Saturday, March 28, 2009
  • 36. Conditions auto-complete and / or Strings Saturday, March 28, 2009
  • 37. Date Conditions explicit date relative dates Saturday, March 28, 2009
  • 38. Example Relative Dates • 3 years ago !•! 5 months before now !•! 7 days from now !•! next month !•! 1 year ago tomorrow !•! 3 months ago saturday !•! 3rd wednesday in november !•! 4th day last week !•! last week tuesday !•! tomorrow at 6 a.m. Saturday, March 28, 2009
  • 39. Display add new columns first column defines sort order drag-and-drop to reorder columns Saturday, March 28, 2009
  • 40. Sharing Custom Reports Have you written a cool report? Share it with the Spiceworks Community. Your report may save someone else like you a lot of time. You'll also earn a nifty badge for your profile. To share a report: Click the Reporting link on the left panel from anywhere in Spiceworks. Select the report you want to share. Click on the Share button. Enter more details about the report you've shared and click the Submit button. Saturday, March 28, 2009
  • 41. Import Reports that Other Users have Shared Saturday, March 28, 2009
  • 42. Import Reports that Other Users have Shared Saturday, March 28, 2009
  • 43. Reoccurring Reports Monday Morning “Coffee” Report: shows what had changed in the last week - you can configure the time and period from advanced email settings for example: tomorrow at 6 a.m. would make this a daily report Script Interface: run_report.rb - http://community.spiceworks.com/education/projects/Scripting_Spiceworks_Reports - list available reports - run report and save output as CSV, PDF, or XSL - can be hooked into Windows at or task scheduler to run on a schedule Saturday, March 28, 2009
  • 44. Advanced Topics behind the scenes: •online/offline checking •network health check •network scanning Saturday, March 28, 2009
  • 45. Online/Offline Checking Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Saturday, March 28, 2009
  • 46. Network Health Check Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Saturday, March 28, 2009
  • 47. Network Scanning Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Saturday, March 28, 2009
  • 48. Network Scanning Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Saturday, March 28, 2009
  • 49. More Advanced Topics • tricks with email • SQL Reports and Widgets • APIs Saturday, March 28, 2009
  • 50. Nagios Example Saturday, March 28, 2009
  • 51. Nagios Example Saturday, March 28, 2009
  • 52. Nagios Example Saturday, March 28, 2009
  • 53. Nagios Example Saturday, March 28, 2009
  • 54. Nagios Example Saturday, March 28, 2009
  • 55. Nagios Example Saturday, March 28, 2009
  • 56. Saturday, March 28, 2009
  • 57. SQL Reports Saturday, March 28, 2009
  • 58. SQL Reports Saturday, March 28, 2009
  • 59. SQL Reports Saturday, March 28, 2009
  • 60. SQL Report as a Widget Saturday, March 28, 2009
  • 61. SQL Report as a Widget Saturday, March 28, 2009
  • 62. SQL Report as a Widget Saturday, March 28, 2009
  • 63. SQL Tools Firefox addon SQLite Manager https://addons.mozilla.org/en-US/firefox/addon/5817 Saturday, March 28, 2009
  • 64. Alert API’s - Web REST Interface POST /api/alerts.json?title=AlertTitle&hostname=HOST&... - create a new external monitor alert GET /api/alerts.json - array of all monitor alerts GET /api/alerts/{id}.json - details for the alert with the specified id GET /api/alerts.json?data_monitor_id={id} - array of all monitor alerts for the data monitor with the specified id Saturday, March 28, 2009
  • 65. Alert API’s - Web REST Interface filtered GET /api/alerts.json?filter=active - array of all active monitor alerts GET /api/alerts.json?filter=recent - array of all alerts generated in the last 7 days GET /api/alerts.json?filter=recent&date=2008-10-20 - array of all alerts generated since the specified date GET /api/alerts.json?filter=external - array of all external alerts Saturday, March 28, 2009
  • 66. Questions? Saturday, March 28, 2009