• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts
 

Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts

on

  • 12,120 views

 

Statistics

Views

Total Views
12,120
Views on SlideShare
11,932
Embed Views
188

Actions

Likes
1
Downloads
279
Comments
0

4 Embeds 188

http://community.spiceworks.com 167
http://www.slideshare.net 18
http://translate.googleusercontent.com 2
http://74.125.95.132 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts Presentation Transcript

  • Break Out Session-Overview Basics of Inventory & Monitoring Your Network Greg Kattawar VP Dev & Co-founder, Spiceworks Inc.
  • Session Overview
    • Integrated Application
    • Scanning
    • Groups/Categories
    • Inventory Summary/Views
    • Inventory Details
  • Integrated Application (What’s Different?)
    • Single pane for everyday use
      • Broad DashBoard
      • Data/Info 1 click away
      • Xtra-Tools & Extensions
      • Research, Groups, Q & A
      • Trouble-Shooting
    • Application Core: (Inventory)
      • Monitoring, Reporting
      • Help Desk, Trouble-Shooting
      • Documentation/Notes
    How does it work? Spiceworks
  • How it Works? Helpdesk Tickets Company Intranet WMI SNMP SSH Reports User Portal Monitoring Full Scans Health Check Notes & Documents Up/Down Monitor PING DB
  • Scanning
    • Initiates many things…
      • Monitors evaluated
      • DB updated
    • Scanning Details
      • 4 Types (full, partial, health-check, up/down)
      • Schedules (1min, 15min, daily/nightly)
      • Naming
        • NetBios, DNS
      • Access & Authentication
        • Ping, WMI
        • SSH , SNMP
    Spiceworks
  • Scanning cont’
    • Unknowns & Partials & Delays
      • Firewall, AV blocking…
      • Authentication, WMI, DNS-Conflicts
      • Network timeouts
      • Pre 3.1 unknowns or dups ( delete and rescan )
    • Settings
    • Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events
    • Slow Network/Latency: snmp_timeout, timeout (ping)
    • Device Hanging Scan: wmi_no_hang_check
    • Ghost Devices: sweep_ping
    • Tests Pass but still Unknown Device: use_ip_address_for_wmi
    • Debugging problems: verbose_scan_logging ->finder_child.log
    Spiceworks
  • Groups/Categories
    • Why use Groups?
      • Load time of views (100-200 devices)
      • Logical groupings (location, custom-attr, AD)
    • 3 Basic Types
      • Default – based on type. (manual, scanned, AD)
      • Custom – with rules (smart)
      • Custom – without rules (move, copy)
    Spiceworks
  • Inventory Summary
    • Views
      • Widget / Icon / Browse / Glide
      • Environment, Group, Device
      • Pivots, Filters
    • 3 Basic Containers (Groups)
      • Default – based on type. (manual, scanned, AD)
      • Custom – with rules (smart)
      • Custom – without rules (move, copy)
    • Unknowns & Partials
      • Firewall, AV blocking…
      • Authentication, WMI, DNS-Conflicts
    Spiceworks
  • Inventory Details
    • Detailed HW/SW Information (Device, Network Device, Software)
    • DNS
    • Windows Events
    • Additional Information
      • Notes/Attachments
      • Tickets/Change Control
    • Troubleshooting
      • Compare
      • VNC/RDP
      • ping/nslookup/traceroute
      • WOL
    Spiceworks
  • Questions?
  • Monitoring Session Overview
    • Alert and Monitor Types
    • Examples
    • Default Configuration
    • Q&A
  • Kinds of Alerts and Monitors
    • How do monitors get evaluated?
      • When data changes…
        • Full scans
        • Up/down status
    • Types of monitors w/examples
    • Alerts and notifications
      • where they show up
    Spiceworks
  • Monitoring Example Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing "Any Device". Is online: Be alerted if a device goes online. Is offline: Be alerted if a device goes offline. Is discovered: Be alerted if a new device is discovered on the network. New for 3.5 - offline for a time period Spiceworks
  • Monitoring Example Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing &quot;Any Disk&quot;, or pick one particular disk. Was added: Be alerted when a hard drive is added. Was removed: Be alerted when a hard drive is removed. Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%. Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB. Spiceworks
  • Monitoring Example Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing &quot;Any Software&quot;. Is installed: Be alerted when programs are installed. Is uninstalled: Be alerted when program are removed. Is not compliant: Be alerted if too many copies of a program are installed. Spiceworks
  • Monitoring Example Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing &quot;Any Service&quot;. Is uninstalled: Be alerted when a service is uninstalled. Is installed: Be alerted when a service is installed. Is stopped: Be alerted when a service has stopped. Is started: Be alerted when a service has started. Spiceworks
  • Monitoring Example Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing &quot;Any Hotfix&quot;, or choose to monitor one individual hotfix. Is uninstalled: Be alerted when a hotfix is uninstalled. Is installed: Be alerted when a hotfix is installed. Spiceworks
  • Monitoring Example Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing &quot;Any Event&quot;. Is triggered: Be alerted when an event is triggered. Spiceworks
  • Where Alerts Show Up ?
            • 4 Key Places…
            • 1. On Inventory Summary
    Spiceworks
  • Where Alerts Show Up
            • 2. email notification
    Spiceworks
  • Where Alerts Show Up
            • 2. email sample
    Spiceworks
  • Where Alerts Show Up ?
            • 3. on the device
    Spiceworks
  • Where Alerts Show Up ? Some Built-In Monitors Your Monitors Spiceworks
  • Default Configuration
    • pre-configured monitors
    • email configuration
      • 2 steps
  • Default Out-of-the-box Monitors (v3.5) Enable Email Notifications For 3.1 Click to Edit For 3.5 Click to Edit Spiceworks
  • e-mail configuration Spiceworks
  • Questions?