Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts

Break Out Session-Overview Basics of Inventory & Monitoring Your Network Greg Kattawar VP Dev & Co-founder, Spiceworks Inc.

Session Overview
Integrated Application
Scanning
Groups/Categories
Inventory Summary/Views
Inventory Details

Integrated Application (What’s Different?)
Single pane for everyday use
Broad DashBoard
Data/Info 1 click away
Xtra-Tools & Extensions
Research, Groups, Q & A
Trouble-Shooting
Application Core: (Inventory)
Monitoring, Reporting
Help Desk, Trouble-Shooting
Documentation/Notes
How does it work? Spiceworks

How it Works? Helpdesk Tickets Company Intranet WMI SNMP SSH Reports User Portal Monitoring Full Scans Health Check Notes & Documents Up/Down Monitor PING DB

Scanning
Initiates many things…
Monitors evaluated
DB updated
Scanning Details
4 Types (full, partial, health-check, up/down)
Schedules (1min, 15min, daily/nightly)
Naming
NetBios, DNS
Access & Authentication
Ping, WMI
SSH , SNMP
Spiceworks

Scanning cont’
Unknowns & Partials & Delays
Firewall, AV blocking…
Authentication, WMI, DNS-Conflicts
Network timeouts
Pre 3.1 unknowns or dups ( delete and rescan )
Settings
Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events
Slow Network/Latency: snmp_timeout, timeout (ping)
Device Hanging Scan: wmi_no_hang_check
Ghost Devices: sweep_ping
Tests Pass but still Unknown Device: use_ip_address_for_wmi
Debugging problems: verbose_scan_logging ->finder_child.log
Spiceworks

Groups/Categories
Why use Groups?
Load time of views (100-200 devices)
Logical groupings (location, custom-attr, AD)
3 Basic Types
Default – based on type. (manual, scanned, AD)
Custom – with rules (smart)
Custom – without rules (move, copy)
Spiceworks

Inventory Summary
Views
Widget / Icon / Browse / Glide
Environment, Group, Device
Pivots, Filters
3 Basic Containers (Groups)
Default – based on type. (manual, scanned, AD)
Custom – with rules (smart)
Custom – without rules (move, copy)
Unknowns & Partials
Firewall, AV blocking…
Authentication, WMI, DNS-Conflicts
Spiceworks

Inventory Details
Detailed HW/SW Information (Device, Network Device, Software)
DNS
Windows Events
Additional Information
Notes/Attachments
Tickets/Change Control
Troubleshooting
Compare
VNC/RDP
ping/nslookup/traceroute
WOL
Spiceworks

Questions?

Monitoring Session Overview
Alert and Monitor Types
Examples
Default Configuration
Q&A

Kinds of Alerts and Monitors
How do monitors get evaluated?
When data changes…
Full scans
Up/down status
Types of monitors w/examples
Alerts and notifications
where they show up
Spiceworks

Monitoring Example Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing "Any Device". Is online: Be alerted if a device goes online. Is offline: Be alerted if a device goes offline. Is discovered: Be alerted if a new device is discovered on the network. New for 3.5 - offline for a time period Spiceworks

Monitoring Example Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing "Any Disk", or pick one particular disk. Was added: Be alerted when a hard drive is added. Was removed: Be alerted when a hard drive is removed. Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%. Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB. Spiceworks

Monitoring Example Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing "Any Software". Is installed: Be alerted when programs are installed. Is uninstalled: Be alerted when program are removed. Is not compliant: Be alerted if too many copies of a program are installed. Spiceworks

Monitoring Example Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing "Any Service". Is uninstalled: Be alerted when a service is uninstalled. Is installed: Be alerted when a service is installed. Is stopped: Be alerted when a service has stopped. Is started: Be alerted when a service has started. Spiceworks

Monitoring Example Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing "Any Hotfix", or choose to monitor one individual hotfix. Is uninstalled: Be alerted when a hotfix is uninstalled. Is installed: Be alerted when a hotfix is installed. Spiceworks

Monitoring Example Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing "Any Event". Is triggered: Be alerted when an event is triggered. Spiceworks

Where Alerts Show Up ?
4 Key Places…
1. On Inventory Summary
Spiceworks

Where Alerts Show Up
2. email notification
Spiceworks

Where Alerts Show Up
2. email sample
Spiceworks

Where Alerts Show Up ?
3. on the device
Spiceworks

Where Alerts Show Up ? Some Built-In Monitors Your Monitors Spiceworks

Default Configuration
pre-configured monitors
email configuration
2 steps

Default Out-of-the-box Monitors (v3.5) Enable Email Notifications For 3.1 Click to Edit For 3.5 Click to Edit Spiceworks

e-mail configuration Spiceworks

Questions?

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Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts

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