Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudleigh, Spiceworks

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Raising the Bar on Remote Site Management

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Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudleigh, Spiceworks

  1. 1. Raising the Bar on Remote Site Management Presented By Francis & Stephen October 22, 2010
  2. 2. Raising the Bar on Remote Site Management • Introduction to Remote Sites with Helpdesk – Pre-5.0 Functionality Review – 5.0 System Motivations • Architectural Overview • Remote Site Configuration – Active Directory Configuration – Email Settings – Help Desk Settings • Custom attributes – Network Scan – User Portal Setup • Helpdesk Customizations for Remote Sites – Ticket Rules and Views – Site Column and Filters • Question & Answers
  3. 3. Pre-5.0 Functionality • Scalability for scanning aggregation • Reduced WAN traffic after initial scan • Central Helpdesk
  4. 4. 5.0 Motivations • Helpdesk Authentication • Per-site Helpdesk • Scalability • More Configuration Options for MSP’s
  5. 5. Remote Site Settings • Initial Configuration • Active Directory Configuration • Backup Configuration • Email Settings • Help Desk Settings – Custom attributes • Manage Extensions • Network Scan • User Portal Setup
  6. 6. Remote Site Customizations • Ticket Rules and Views • Site Column and Filters
  7. 7. Questions?

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