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Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudleigh, Spiceworks

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Raising the Bar on Remote Site Management

Raising the Bar on Remote Site Management

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  • 1. Raising the Bar on Remote Site Management
    Presented By
    Francis & Stephen
    October 22, 2010
  • 2. Raising the Bar on Remote Site Management
    Introduction to Remote Sites with Helpdesk
    Pre-5.0 Functionality Review
    5.0 System Motivations
    Architectural Overview
    Remote Site Configuration
    Active Directory Configuration
    Email Settings
    Help Desk Settings
    Custom attributes
    Network Scan
    User Portal Setup
    Helpdesk Customizations for Remote Sites
    Ticket Rules and Views
    Site Column and Filters
    Question & Answers
  • 3. Pre-5.0 Functionality
    Scalability for scanning aggregation
    Reduced WAN traffic after initial scan
    Central Helpdesk
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. 5.0 Motivations
    Helpdesk Authentication
    Per-site Helpdesk
    Scalability
    More Configuration Options for MSP’s
  • 9.
  • 10.
  • 11. Remote Site Settings
    Initial Configuration
    Active Directory Configuration
    Backup Configuration
    Email Settings
    Help Desk Settings
    Custom attributes
    Manage Extensions
    Network Scan
    User Portal Setup
  • 12. Remote Site Customizations
    Ticket Rules and Views
    Site Column and Filters
  • 13. Questions?