Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc.

Real World: SpiceWorks
Paul Luciano, MCSE
Director of IT
Expand International of America, Inc.

The Company: BlueBox, Inc.
Fictional Company - Mirrors the work I do
Accurate on how I have implemented SpiceWorks
Includes ideas I have not or not yet implemented

8:00 AM - Ready to Go
Uncluttered desktop - Firefox, SpiceWorks and Outlook

Dashboard
Uncluttered - Relevant Content

SpiceWorks 4.7 SpiceWorks5.0
Warranty Center - Purchase List
Printer Supply Level - Warranty Center
- Ink & Toner Center
Spatial Arrangement - At A Glance Viewing
Ultimate Usefulness?

Inventory
Network Map - Not Used
Software - Manual Entries Only

IT Services - Useful (Limited)

People - Very Useful
Purchases - Implement in 2011
Device Groups - Essential SpiceWorks Component

Help Desk
Every call, every contact, every time
Custom fields and grouping
Purchases, external help desk calls, service requests
Speed rack new ticket techniques
Closing the loop, redundancy, more fields holding data
Order and organizing
Multiple logins, push around tickets for Lone IT guy

IT Portal
Good idea, can it be useful

I enter tickets to myself from a user's desk before I forget.

2011 Project make it more useful.

KB Articles may be helpful.

Reports
So many - So few
Organize for manageability
Reports - do more than show data
Export frequently - herd your assets

Settings
AD Configuration - Will Not Use*

E-mail settings - My Work Around
Help Desk Settings
- E-mail Notifications
- Help Desk Extensions

Monitors & Alerts - I Use Sparingly

Network Scan
- Control The NScan
- Would like to see control of things like software.

Outside SpiceWorks
SQLite - Dangerous and Useful
PRTG Network Monitor
Dia - Diagram Creating Application
Free and Lightweight No-Install Applications

IT Department & SpiceWorks
Why are you using SW?
Will it do everything? Will you use every module?

Annual review
are you using this software correctly
to it's fullest potential.
Use 3rd party apps to supplement / cross check SW.
I want my desktop to have 2 apps running: Outlook - SW

SpiceWorks 5.0
A completely new application
So many great new features to explore and ponder
Will require a reconfiguration of my data
How I use SpiceWorks for 2011, infinity and beyond.
Some of the features will not be implemented until Jan 2011

Questions?

Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc.

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