Break Out Session 1 Inventory and Troubleshooting PRESENTED BY: Greg Kattawar, Spiceworks

Session Overview Integrated Application Scanning Groups/Categories Inventory Views & Details Q&A Extras…

Integrated Application

Scanning

Groups/Categories

Inventory Views & Details

Q&A

Extras…

Integrated Application (What’s Different?) Community/Web (historically) * Broad DashBoard Research, Groups, Q & A Sharing Information & Knowledge Application Core: (Inventory) Monitoring, Reporting Help Desk, Trouble-Shooting Documentation/Notes Trouble-shooting Sharing Information & Knowledge Spiceworks

Community/Web (historically)

* Broad DashBoard

Research, Groups, Q & A

Sharing Information & Knowledge

Application Core: (Inventory)

Monitoring, Reporting

Help Desk, Trouble-Shooting

Documentation/Notes

Trouble-shooting

Sharing Information & Knowledge

How it Works Helpdesk Tickets Company Intranet WMI SNMP SSH Reports User Portal Monitors Evaluated Full Scans Health Check Notes & Documents Up/Down Monitor PING Browser Q&A Product Research Groups Presence Share Knowledge RPC Core App DB

Scanning Initiates many things… Monitors evaluated DB updated Scanning Details 4 Types (full, partial, health-check, up/down) Schedules (1min, 15min, daily/nightly) Access & Authentication WMI, SSH, SNMP, RPC, PING Naming NetBios, DNS Spiceworks

Initiates many things…

Monitors evaluated

DB updated

Scanning Details

4 Types (full, partial, health-check, up/down)

Schedules (1min, 15min, daily/nightly)

Access & Authentication

WMI, SSH, SNMP, RPC, PING

Naming

NetBios, DNS

Scanning cont’ Unknowns & Partials Firewall, AV blocking… Authentication, WMI-errors, Naming-Conflicts Remaining Unknowns or Duplicates ( delete and rescan ) Settings Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events Slow Network/Latency: snmp_timeout, timeout (ping) Device Hanging Scan: wmi_no_hang_check , collect_events Ghost Devices: sweep_ping (ping is broken/blocked) Tests Pass but still Unknown Device: use_ip_address_for_wmi (names conflict) Debugging problems: verbose_scan_logging ->finder_child.log Spiceworks

Unknowns & Partials

Firewall, AV blocking…

Authentication, WMI-errors, Naming-Conflicts

Remaining Unknowns or Duplicates ( delete and rescan )

Settings

Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events

Slow Network/Latency: snmp_timeout, timeout (ping)

Device Hanging Scan: wmi_no_hang_check , collect_events

Ghost Devices: sweep_ping (ping is broken/blocked)

Tests Pass but still Unknown Device: use_ip_address_for_wmi (names conflict)

Debugging problems: verbose_scan_logging ->finder_child.log

Groups /Categories Why use Groups? Load time of views (100-200 devices) Logical groupings (location, custom-attr, AD) 3 Basic Types Default – based on type. (manual, scanned, AD) Custom – with rules (smart) Custom – without rules (move, copy) Spiceworks

Why use Groups?

Load time of views (100-200 devices)

Logical groupings (location, custom-attr, AD)

3 Basic Types

Default – based on type. (manual, scanned, AD)

Custom – with rules (smart)

Custom – without rules (move, copy)

Inventory Details Views Widget / Icon / Browse / Glide Environment, Group, Device Pivots Detailed HW/SW Information Tickets & Custom Attributes DNS Table Troubleshooting Compare Networking Interfaces, VLAN Historical Data & Network Map (on the way…) Spiceworks

Views

Widget / Icon / Browse / Glide

Environment, Group, Device

Pivots

Detailed HW/SW Information

Tickets & Custom Attributes

DNS Table

Troubleshooting

Compare

Networking

Interfaces, VLAN

Historical Data & Network Map (on the way…)

Questions?

Extras… Application Release Process Patch Releases Purchasing IT Technology HW/SW/SAAS Crowd-Sourcing ~Real-Time Information/Data Performance & Scalability

Application Release Process

Patch Releases

Purchasing IT Technology HW/SW/SAAS

Crowd-Sourcing

~Real-Time Information/Data

Performance & Scalability