Break Out Session 1 Inventory and Troubleshooting PRESENTED BY:  Greg Kattawar, Spiceworks
Session Overview <ul><li>Integrated Application </li></ul><ul><li>Scanning  </li></ul><ul><li>Groups/Categories </li></ul>...
Integrated Application (What’s Different?) <ul><li>Community/Web (historically) </li></ul><ul><ul><li>* Broad DashBoard </...
How it Works Helpdesk Tickets Company  Intranet WMI SNMP SSH Reports User Portal Monitors Evaluated Full Scans Health Chec...
Scanning <ul><li>Initiates many things… </li></ul><ul><ul><li>Monitors evaluated </li></ul></ul><ul><ul><li>DB updated </l...
Scanning cont’ <ul><li>Unknowns & Partials </li></ul><ul><ul><li>Firewall, AV blocking… </li></ul></ul><ul><ul><li>Authent...
Groups /Categories <ul><li>Why use Groups? </li></ul><ul><ul><li>Load time of views (100-200 devices) </li></ul></ul><ul><...
Inventory Details <ul><li>Views </li></ul><ul><ul><li>Widget / Icon / Browse / Glide </li></ul></ul><ul><ul><li>Environmen...
Questions?
Extras… <ul><li>Application Release Process </li></ul><ul><li>Patch Releases </li></ul><ul><li>Purchasing IT Technology HW...
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Inventory & Troubleshootin Your Network with Spiceworks

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  • Inventory & Troubleshootin Your Network with Spiceworks

    1. 1. Break Out Session 1 Inventory and Troubleshooting PRESENTED BY: Greg Kattawar, Spiceworks
    2. 2. Session Overview <ul><li>Integrated Application </li></ul><ul><li>Scanning </li></ul><ul><li>Groups/Categories </li></ul><ul><li>Inventory Views & Details </li></ul><ul><li>Q&A </li></ul><ul><li>Extras… </li></ul>
    3. 3. Integrated Application (What’s Different?) <ul><li>Community/Web (historically) </li></ul><ul><ul><li>* Broad DashBoard </li></ul></ul><ul><ul><li>Research, Groups, Q & A </li></ul></ul><ul><ul><li>Sharing Information & Knowledge </li></ul></ul><ul><li>Application Core: (Inventory) </li></ul><ul><ul><li>Monitoring, Reporting </li></ul></ul><ul><ul><li>Help Desk, Trouble-Shooting </li></ul></ul><ul><ul><li>Documentation/Notes </li></ul></ul><ul><ul><li>Trouble-shooting </li></ul></ul><ul><ul><li>Sharing Information & Knowledge </li></ul></ul>Spiceworks
    4. 4. How it Works Helpdesk Tickets Company Intranet WMI SNMP SSH Reports User Portal Monitors Evaluated Full Scans Health Check Notes & Documents Up/Down Monitor PING Browser Q&A Product Research Groups Presence Share Knowledge RPC Core App DB
    5. 5. Scanning <ul><li>Initiates many things… </li></ul><ul><ul><li>Monitors evaluated </li></ul></ul><ul><ul><li>DB updated </li></ul></ul><ul><li>Scanning Details </li></ul><ul><ul><li>4 Types (full, partial, health-check, up/down) </li></ul></ul><ul><ul><li>Schedules (1min, 15min, daily/nightly) </li></ul></ul><ul><ul><li>Access & Authentication </li></ul></ul><ul><ul><ul><li>WMI, SSH, SNMP, RPC, PING </li></ul></ul></ul><ul><ul><li>Naming </li></ul></ul><ul><ul><ul><li>NetBios, DNS </li></ul></ul></ul>Spiceworks
    6. 6. Scanning cont’ <ul><li>Unknowns & Partials </li></ul><ul><ul><li>Firewall, AV blocking… </li></ul></ul><ul><ul><li>Authentication, WMI-errors, Naming-Conflicts </li></ul></ul><ul><li>Remaining Unknowns or Duplicates ( delete and rescan ) </li></ul><ul><li>Settings </li></ul><ul><li>Change/Improve Speed: Hi/Med/Slow, collect_anti_virus, collect_events </li></ul><ul><li>Slow Network/Latency: snmp_timeout, timeout (ping) </li></ul><ul><li>Device Hanging Scan: wmi_no_hang_check , collect_events </li></ul><ul><li>Ghost Devices: sweep_ping (ping is broken/blocked) </li></ul><ul><li>Tests Pass but still Unknown Device: use_ip_address_for_wmi (names conflict) </li></ul><ul><li>Debugging problems: verbose_scan_logging ->finder_child.log </li></ul>Spiceworks
    7. 7. Groups /Categories <ul><li>Why use Groups? </li></ul><ul><ul><li>Load time of views (100-200 devices) </li></ul></ul><ul><ul><li>Logical groupings (location, custom-attr, AD) </li></ul></ul><ul><li>3 Basic Types </li></ul><ul><ul><li>Default – based on type. (manual, scanned, AD) </li></ul></ul><ul><ul><li>Custom – with rules (smart) </li></ul></ul><ul><ul><li>Custom – without rules (move, copy) </li></ul></ul>Spiceworks
    8. 8. Inventory Details <ul><li>Views </li></ul><ul><ul><li>Widget / Icon / Browse / Glide </li></ul></ul><ul><ul><li>Environment, Group, Device </li></ul></ul><ul><ul><li>Pivots </li></ul></ul><ul><li>Detailed HW/SW Information </li></ul><ul><ul><li>Tickets & Custom Attributes </li></ul></ul><ul><li>DNS Table </li></ul><ul><li>Troubleshooting </li></ul><ul><ul><li>Compare </li></ul></ul><ul><li>Networking </li></ul><ul><ul><li>Interfaces, VLAN </li></ul></ul><ul><ul><li>Historical Data & Network Map (on the way…) </li></ul></ul>Spiceworks
    9. 9. Questions?
    10. 10. Extras… <ul><li>Application Release Process </li></ul><ul><li>Patch Releases </li></ul><ul><li>Purchasing IT Technology HW/SW/SAAS </li></ul><ul><li>Crowd-Sourcing </li></ul><ul><li>~Real-Time Information/Data </li></ul><ul><li>Performance & Scalability </li></ul>

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