Intro to help desk

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Start organizing, logging, & tracking your help tickets with Spiceworks Help Desk & User Portal!

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Intro to help desk

  1. 1. An Introduction to The Spiceworks Help Desk & User Portal
  2. 2. Intro to Help Desk •  Why Use a Help Desk? •  Understanding Ticket Workflow •  Ticket Creation & Organization •  Working a Ticket in Spiceworks
  3. 3. Intro to The User Portal •  What is it, And Why Use it? •  Managing Communication - In & Out •  Setting Up Your User Portal •  Managing Your Content
  4. 4. Name that Quote: If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you discover that you have two hands - one for helping yourself, the other for helping others... - Audrey HepburnAmerican Actress
  5. 5. Name that Quote: You cannot help men permanentlyby doing for them what they coulddo for themselves. - Abraham Lincoln16th US President
  6. 6. Name that Quote: An integrated help desk solution isan imperative part of any modern information system. It yields healthier networks, happier users, and saner systems administrators. - Sir Winston ChurchillBritish Prime Minister
  7. 7. Hello.
  8. 8. Note to self.
  9. 9. Note to Note to self. self. Help!. Note to self. Note to Note to self. self. Note to Note to self. self. Note to Note to Note to self. self. self. Note to Note to self. self. Note to self. Note to Note to self. self. Note to Note to self. self.
  10. 10. Ticket Resolution
  11. 11. Ticket Response Collaboration Change Reporting Resolution
  12. 12. How Tickets are Submitted Admin Email User Portal Help Desk

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