Inventory and Troubleshooting
PRESENTED BY:
Greg Kattawar, VP Dev. & Co-Founder
Spiceworks

Session Overview
• Integrated Application
• Inventory Views & Details
• Scanning Details
• Scanning Problems?
• Development Extras
• Q&A

Integrated Application
• Community/Web
– Widget Based Broad DashBoard
– Research, Groups, Q & A
– Sharing Information & Knowledge
• Core Application
– Inventory, Monitoring, Reporting
– Help Desk, Trouble-Shooting, Network Map
– App is Not Hosted <->Ads are Hosted
Spiceworks

Inventory Details
• Views
– Widget / Icon / Browse
– Environment, Group, Device
– Pivots
– Timeline
• Detailed HW/SW Information
– Tickets & Custom Attributes
• Troubleshooting
– Compare
• Networking
– Interfaces, VLAN
– Historical Data & Network Map Spiceworks

Scanning Overview
Spiceworks
Installation
Computers
Scanner
Network
DB
Devices
1. NetBios
2. WMI
3. SNMP WebServer
4. SSH
Phones
5. HTTP
6. JetDirect
Printers Browser
Company Intranet

Scanning Fundamentals
• Getting Started
– Scan Range (IP’s)
– Accounts Used (admin privs)
– Full/Partially Scanned Devices
– Unknown Devices
• Scanning Details
– 3 types (full-inventory , health-check, up/down)
– Schedules (daily/nightly, 15min, 1min)
• Scanning Dependencies
– Authentication/Accounts
– Data Access (Netbios -> WMI->SNMP->SSH->HTTP->JetDirect)
– Device Names (NetBios, DNS, ) Spiceworks

Things to look for…
1. Unknowns
• Spiceworks can’t determine what the device is?
• “no access” to speak of
2. Scan Errors
• Partially Scanned Device
• Missing data-tabs.. (software)
• AD Group
3. Other Missing Data
• Spiceworks can’t determine what the device is?
• Exchange server not found Spiceworks
• Typically means “no access”

Firewall & AV Settings
1. Access?
– Processes
• Spiceworks.exe
• Spicetray.exe
• Spiceworks-finder.exe
• ../pkg/gems/Spiceworks_common/xxxx/
nbtscan/nbtscan.exe
– Ports
• WMI - Outbound 445, 135, 1024 - 2000
• SNMP (137)
• SSH (22)
• HTTP (80)

Other Access Errors
2. Authentication?
• Network Administration Rights
– Check Account
– Test Button
• Remote Administration Rights
• On remote computer
– netsh set service REMOTEADMIN enable
Spiceworks

Development Extras…
• New Upgrade Policy
• Application Release Process
• Patch Releases (3 types)
• Release Input
• Alpha & Beta Participation / Testing
• Next major release 4.0 (slated for June)

Questions?