Advanced
Help Desk and User Portal
Presented By:

Agenda
• Plugins
• Customizing the User Portal
• Customizing the Help Desk
• Dashboards

Plugins
• Extend and Change Functionality
• Avoid “Feature-Tax”
• Written by Users and Spiceworks
• Rate and Review

User Portal

Company Name

Logo (w/ MyWay)

Logo (w/ MyWay)
Custom Welcome Msg

Logo (w/ MyWay)
Custom Welcome Msg
Status
Info

Logo (w/ MyWay)
Custom Welcome Msg
Status
Info
Whatever you want!

Customize
behavior

Rollout Tips
• Create helpdesk alias for server ( http://
helpdesk )
• Set default landing page to be helpdesk
• Out-of-office emails

Other Info
• Make Custom Attributes Required
• Change Look-n-feel
• Internationalization Plugin

Help Desk

Customizations and Tips
• Email Check Interval
• Shortcuts
• Help Desk Customizations Plugin
• Help Desk Only Role
• Help Desk “Queues”
• Help Desk Responses

Reporting
Dashboards

Customizations and Tips
• Download reports from the Community
• SQL Reports can drive graphs
• Custom Dashboards for reporting

4.0

User Portal

Out of the box User Portal

Logo (w/o MyWay)
Out of the box User Portal

Logo (w/o MyWay)
Additional Pages
Out of the box User Portal

Logo (w/o MyWay)
Additional Pages
Additional Boxes
Out of the box User Portal

Customize Colors

Customize Colors
Layout Flexibility

Help Desk

Questions?