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Customizing Help Desk & User Portal
 

Customizing Help Desk & User Portal

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Spiceworks Boot Camp session slides presented by David Scammell, SpicePioneer

Spiceworks Boot Camp session slides presented by David Scammell, SpicePioneer

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    Customizing Help Desk & User Portal Customizing Help Desk & User Portal Presentation Transcript

    • Customizing the Help Desk & User Portal Presented By:
    • Agenda Plugins & Widgets Customizing the User Portal Customizing the Help Desk Dashboards Tickets Anywhere Q&A
    • Live Demo - Plugins Familiarity with layout Categories RE: plugins overview video, docs, etc. Contest: Win your way to SpiceWorld Austin Spiceworks Plugin Contest. plugin
    • Customizing the User Portal
    • Live Demo User Portal Using fresh install of Spiceworks Preferences for User Portal look Add, remove, edit & rearrange content Add new pages & new articles Add widgets
    • Rollout Tips Create helpdesk alias for server (CNAME). For example, http://helpdesk/ Set default landing/home page in their Internet Browser to be the User Portal
    • Settings  Help Desk  Default landing page
    • Help Desk
    • Help Desk Queues http://community.spiceworks.com/plugin/18
    • http://community.spiceworks.com/plugin/35
    • http://community.spiceworks.com/plugin/9
    • Easier to edit in Notepad
    • Custom Dashboards
    • Customizations and Tips SQL Reports can drive graphs Custom Dashboards for reporting
    • Tickets Anywhere
    • Tickets Anywhere
    • Additional Resources
    • Questions?