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An Introduction to The Spiceworks Help Desk & User Portal
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An Introduction to The Spiceworks Help Desk & User Portal

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Spiceworks Boot Camp Chicago session slides presented by Doug Brown, Spiceworks' Product Marketer.

Spiceworks Boot Camp Chicago session slides presented by Doug Brown, Spiceworks' Product Marketer.

Published in Business , Technology
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Transcript

  • 1. An Introduction to The Spiceworks Help Desk & User Portal
  • 2. This Afternoon’s Topics: Help Desk - Why Use a Help Desk Anyway? - Understanding Ticket Workflow - Ticket Creation & Organization - Working a Ticket in Spiceworks
  • 3. This Afternoon’s Topics: User Portal - Why Use a User Portal Anyway? - Managing Communication - In & Out - Setting Up Your User Portal - Managing Your Content
  • 4. “If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you discover that you have two hands - one for helping yourself, the other for helping others..” - Audrey Hepburn American Actress
  • 5. “You cannot help men permanently by doing for them what they could do for themselves.” - Abraham Lincoln 16th US President
  • 6. “An integrated help desk solution is an imperative part of any modern information system. It yields healthier networks, happier users, and saner systems administrators.” - Sir Winston Churchill British Prime Minister
  • 7. Hello.
  • 8. Note to self.
  • 9. Note to Note to self. self. Help!. Note to self. Note to Note to self. self. Note to Note to self. self. Note to Note to Note to self. self. self. Note to Note to self. self. Note to self. Note to Note to self. self. Note to Note to self. self.
  • 10. Ticket Resolution
  • 11. Ticket Response Collaboration Change Reporting Resolution
  • 12. How Tickets are Submitted Admin Email User Portal Help Desk