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1st Thing's 1st: Running a Sound IT Shop 1st Thing's 1st: Running a Sound IT Shop Presentation Transcript

  • Running A Sound IT Shop Best Practices From The Spiceworks IT Network October 2008
  • Allow rogue laptops How do I justify a raise? Best Wireless on my network? Testing Tools How long should I retain What’s the optimum backup tapes? staff to user ratio? How do I stop user account lock-outs? How do you handle Should I start my own employee terminations? IT business? What do you do with old computers? What’s the best way to do IT? 2
  • Who’s Asking These Questions? and 500,000 other SMB IT Pros like you...
  • Common Questions  What do others like me do?  How can I learn from others’ mistakes?  Will it work in my industry?  How do I convince my boss?  What if I don’t have the budget?
  • Best Practices For SMB IT  Options not prescriptions  Distilled from:  Discussions  Ratings and Reviews  SpiceLists  See for yourself and join the conversation community.spiceworks.com/education/projects/Best_Practices
  • Best Practices For SMB IT  Network Access  Internet, Wireless, VPN, Remote Offices  Computing  Workstations, Servers, Printers, Virtualization, Security  Communication  Email, Mobile, Telephony  User Services  Setup, Training, Compliance, Support  General  Purchasing, Budgets, Strategy, IT Career
  • Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Suppression / Running Cable  Connecting To The Internet  Security Firewalls / VPN / User Access Control
  • Part I: Naming Your PCs  Department-port number  Roomname-number  Asset Number  Username + model  Site-Device-OS-asset tag  Airport Code - OS Type  School type-teacher-room-id  User Initials  Department - Job Title
  • Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Suppression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • Part I: Network Closets How does your network closet look?
  • Part I: Network Closets We asked....
  • Part I: Running Cable  Label both ends  Number (jack #)  Purpose (WAN / Router / AD Server, etc)  Color code cables  (Servers - blue, etc)  Label Voice and Data separately
  • Part I: Designing A Server Room  Raised Floor  Proper Grounding  Fire suppression  Physical Security  Check door size  Cooling  Temperature  Monitoring
  • Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • Part I: Connecting To The Internet  Determining Capacity Needs  Selecting an ISP  Price / Performance / Reputation  Service Level Agreements  Document outages
  • Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  • Part I: User Access Control  Authentication  Active Directory  OpenLDAP  User Name / Password schemes  Policies
  • Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last jhsmith name First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
  • Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  • Part II: Hosted vs Internal  Why?  Features  Cost  Why Not?  Privacy  Bandwidth Buying Guide / Reviews
  • Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  • Part II: Email Server Software Popular Email Servers  Exchange Other 26%  MDaemon  Lotus Notes Exchange 52% Kerio 5%  Zimbra Zimbra 5%  Kerio Lotus Notes 5% MDaemon  and 25 others... 8%
  • Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  • Part II: Anti-Spam Solutions SpiceList Buying Guide / Reviews
  • Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • Part III: Maintaining Your Shop  Backup  Hosted vs internal backup  Backup software  Monitoring your network
  • Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
  • Part III: Maintaining Your Shop  Hosted vs internal backup  Backup software  Monitoring your network
  • Part II: Backup Software Favorite Backup Software Acronis True Image Enterprise Server Others 28% “Best investment we ever made, easiest and most reliable way to backup and restore BackupExec 44% servers or even migrate to VMware... “ JB SyncBack SE 7% “Awesome for recovery and can be used for Mozy incrementals to mount image to pull just one 3% file.Easier than ghost! “ Acronis NT Backup 13% 5% adamroof
  • Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • Part IV: Supporting Your Users  Why Use A Help Desk?  Centralized  Communication  Reporting  How Do You Get Your Users To Use A Help Desk!
  • Part IV: Help Desk Adoption  Create shortcuts and bookmarks  Priority for help desk tickets  New user orientation  Management support  Tough Love
  • User Avoidance Techniques
  • Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  • Part V: Documentation  Developing a Runbook  How everything works on your network  Keep it up to date  Version control  Keep it secure
  • Join The Conversation community.spiceworks.com