Why Ingram Micro Logistics Also Wants to Run Its Operations Backwards (Slides)

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http://ComputerDistributorGuide.com SUMMARY SLIDES: Ingram Micro Logistics runs its operation backwards in order to cut costs and improve end-customer satisfaction. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.

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Why Ingram Micro Logistics Also Wants to Run Its Operations Backwards (Slides)

  1. 1. SPHomeRun.com Why Ingram MicroLogistics Also Wantsto Run Its Operations Backwards Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com Creative Commons Image Source: Flickr Nick Saltmarsh
  2. 2. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Logistics Also Need to Smoothly Run in Quite a Different Direction —in Reverse
  3. 3. Sponsored by ComputerDistributorGuide.comSPHomeRun.com When a Product Has to be Recovered From Customers for Repair
  4. 4. Sponsored by ComputerDistributorGuide.comSPHomeRun.com or to Credit the Customer’s Account,
  5. 5. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Reverse Logistics are Required
  6. 6. Sponsored by ComputerDistributorGuide.comSPHomeRun.com They Offer Advantages in Costs & Customer Retention —
  7. 7. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Two Advantages that Lead Ingram Micro Logistics to Emphasize This Part of its Service
  8. 8. Sponsored by ComputerDistributorGuide.comSPHomeRun.com The Benefits of Better Reversing in Logistics
  9. 9. Sponsored by ComputerDistributorGuide.comSPHomeRun.com A Logistics Process that Gets the Products Back Onto Shelves,
  10. 10. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Where They Can be Sold, is a Better Solution
  11. 11. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Interacting with the Customers When Returns Occur is Also an Opportunity
  12. 12. Sponsored by ComputerDistributorGuide.comSPHomeRun.com To Compare What the Customers Want and What They Get,
  13. 13. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Meaning Better Marketing and Higher Customer Satisfaction
  14. 14. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Ingram Micro Logistics Uses Reverse Logistics Intelligence Tools
  15. 15. Sponsored by ComputerDistributorGuide.comSPHomeRun.com and Risk Management to Move Towards the Best Compromise
  16. 16. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Between Customer Satisfaction, Reseller Stocking, and Supply Chain Efficiency
  17. 17. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Prevention Better Than Cure
  18. 18. Sponsored by ComputerDistributorGuide.comSPHomeRun.com The Supply Chain Council, Defines Return of Goods as
  19. 19. Sponsored by ComputerDistributorGuide.comSPHomeRun.com One of the 5 Key Parts of Supply Chain Management
  20. 20. Sponsored by ComputerDistributorGuide.comSPHomeRun.com (“Plan, Source, Make, Deliver, and Return”)
  21. 21. Sponsored by ComputerDistributorGuide.comSPHomeRun.com The IT Distributor Can Also Benefit From the Avoidance of Returns,
  22. 22. Sponsored by ComputerDistributorGuide.comSPHomeRun.com If Returns Management Handles Demand & Supply Correctly
  23. 23. Sponsored by ComputerDistributorGuide.comSPHomeRun.com How Satisfied Are You with Your IT Distributor’s Product Return Process?
  24. 24. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Is a Product Return a “Necessary Evil”
  25. 25. Sponsored by ComputerDistributorGuide.comSPHomeRun.com or a Chance to Build a Better Customer Relationship?
  26. 26. Sponsored by ComputerDistributorGuide.comSPHomeRun.com Express Your Opinion in the Comments Section Below
  27. 27. SPHomeRun.comRecommended Reading: Top 6 Computer Distributors that Help Small Business VARs, Network Integrators, MSPs, and PC Repair Businesses Cost-Effectively Deliver High-Margin, End-to-End Solutions Download this Free Special Report Now at ComputerDistributorGuide.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.Creative Commons Image Source: Flickr Nick Saltmarsh

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