What IT Support Services Should Cost on a Per Employee Basis (Slides)

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http://ITServiceContractSecrets.com SUMMARY SLIDES: What does your company charge for IT support services on a per employee basis? Learn about 9 variables that should factor into this pricing. Copyright (C) SP Home Run Inc.

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What IT Support Services Should Cost on a Per Employee Basis (Slides)

  1. 1. SPHomeRun.com What IT Support Services Should Cost on aPer Employee Basis Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com What Does it Cost on Average, on a Per Employee Basis,
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com to Provide IT Services and Support?
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Caution Over Oversimplification Risk and Apples-to-Apples Comparisons
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com My Answer:
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com I Started By Casting Doubt on the Strategy of Simply Asking
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Managed Service Providers (MSPs) for Their Price Lists
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Why?
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Because There are so Many Variables That Go Into Estimating Costs
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.com And Determining Included vs. Non-included Services
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.com In Other Words it Takes an Awful Lot of Work
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Just to Get to Having a Tight-enough RFP (Request For Proposal)
  13. 13. Sponsored by ITServiceContractSecrets.comSPHomeRun.com That Allows For a True Apples-To-Apples Comparison
  14. 14. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Pricing Variables for IT Support Services
  15. 15. Sponsored by ITServiceContractSecrets.comSPHomeRun.com So What are Some of the Main Factors That Drive the Costs
  16. 16. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Or Pricing of IT Support Services on a Per Employee Basis?
  17. 17. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Number of Employeess
  18. 18. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Number of Supported End-User Devices
  19. 19. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Number of Supported On-premise Servers & Off- premise Servers
  20. 20. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Types of Applications in Use on Supported End- user Devices
  21. 21. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Percentage of Employees in Conventional Office Space
  22. 22. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Geographic Location For On-site Support
  23. 23. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Whether In-house IT Staff or Outsourced IT Support Services
  24. 24. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Consumerization/ BYOD
  25. 25. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • Nature of Tele- communications infrastructure
  26. 26. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Does Your Company Provide IT Support Services
  27. 27. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Within a More Traditional Business Model?
  28. 28. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Or Has Your Company Adapted a Managed Services Provider- Based Model?
  29. 29. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Please Let Us Know in the Comments Area Below if You Have a Single Price
  30. 30. Sponsored by ITServiceContractSecrets.comSPHomeRun.com For the Cost of IT Support Services on a Per User Basis
  31. 31. SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.

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