Live or Die by IT Service Level Agreements

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http://ITServiceContractSecrets.com Does your firm offer IT service level agreements (SLAs)? Learn about 4 important components, what they should cover, how to monitor, and how to sell IT service level agreements. Copyright (C) SP Home Run Inc.

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Live or Die by IT Service Level Agreements

  1. 1. SPHomeRun.comLive or Die byIT Service LevelAgreements Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Your SLA has four important components
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 1. The definition of the service
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 2. The measurement
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 3. The standard and the period
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 4. The penalty
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com IT service level agreements should address every service
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Once you have IT SLAs in place, someone must monitor them personally
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Setup an SLA dashboard for each of your clients
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.com What’s in your firm’s IT service level agreements?
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.com How do you keep track of all of the data?
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Please let us know in the Comments area below
  13. 13. SPHomeRun.com Recommended Reading IT Service Contract Secrets Get More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a trademark of SP Home Run Inc.

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