IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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http://ITMarketingIdeas.com For owners of IT support companies: If you're tried of guessing what your small business clients are thinking, learn what SMB clients REALLY want. Copyright (C) SP Home Run Inc

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IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

  1. 1. SPHomeRun.com IT Support Companies: Here’s What Your SMB Clients REALLY Want Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com Creative Commons Image Source: Flickr BUILDWindows
  2. 2. Sponsored by ITMarketingIdeas.comSPHomeRun.com What Do Small Businesses Want From their IT Support Companies?
  3. 3. Sponsored by ITMarketingIdeas.comSPHomeRun.com Question on LinkedIn
  4. 4. Sponsored by ITMarketingIdeas.comSPHomeRun.com Largely Depends on Three Factors
  5. 5. Sponsored by ITMarketingIdeas.comSPHomeRun.com (a) Your Business Model: How You Position Your Company
  6. 6. Sponsored by ITMarketingIdeas.comSPHomeRun.com (b) Your Ideal Client: How You Define Your Target Market
  7. 7. Sponsored by ITMarketingIdeas.comSPHomeRun.com (c) Your Level of Marketing Sophistication: How You Market to That Segment
  8. 8. Sponsored by ITMarketingIdeas.comSPHomeRun.com Which 8 Factors Matter Most to Non-Technical Small Business Decision Makers?
  9. 9. Sponsored by ITMarketingIdeas.comSPHomeRun.com 1. Non-Technical SMB Owners Don’t Differentiate Among Different IT Needs
  10. 10. Sponsored by ITMarketingIdeas.comSPHomeRun.com 2. Only Industry Insiders Know What “Virtual IT” Means
  11. 11. Sponsored by ITMarketingIdeas.comSPHomeRun.com 3. Don’t Lump All Small Business Clients Into One Bucket
  12. 12. Sponsored by ITMarketingIdeas.comSPHomeRun.com 4. Bigger SMB Clients Spend More On IT Than Tiny Clients (Usually)
  13. 13. Sponsored by ITMarketingIdeas.comSPHomeRun.com 5. Get Proactive About Solving Your SMB Clients’ Problems
  14. 14. Sponsored by ITMarketingIdeas.comSPHomeRun.com 6. Make “Win-win” Your Mantra
  15. 15. Sponsored by ITMarketingIdeas.comSPHomeRun.com 7. Send Prepaid Time Blocks Back To the 1980s And 1990s (Where They Belong)
  16. 16. Sponsored by ITMarketingIdeas.comSPHomeRun.com 8. Bet Your Firm’s Future On Selling ROI Results
  17. 17. Sponsored by ITMarketingIdeas.comSPHomeRun.com So What Do You Think SMB Clients Want Most From their IT Support Companies?
  18. 18. Sponsored by ITMarketingIdeas.comSPHomeRun.com Please Share Your Tips, Hints, and War Stories in the Comments Area Below
  19. 19. SPHomeRun.com Recommended ReadingTop 10 IT Marketing Strategies for Consistently Attracting New Business Clients Download this Free Special Report Now at ITMarketingIdeas.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a trademark of SP Home Run Inc.

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