How to Build Successful IT Support Companies (Part 2) (Slides)
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How to Build Successful IT Support Companies (Part 2) (Slides)

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http://HowToStartAnITBusiness.com SUMMARY SLIDES: Thomas Jeffs, CTO of Lucidica, shows how you can manage the lifeblood of IT support companies, namely staffing. Copyright (C) SP Home Run Inc. SP ...

http://HowToStartAnITBusiness.com SUMMARY SLIDES: Thomas Jeffs, CTO of Lucidica, shows how you can manage the lifeblood of IT support companies, namely staffing. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.

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How to Build Successful IT Support Companies (Part 2) (Slides) Presentation Transcript

  • 1. SPHomeRun.com How to Build Successful IT Support Companies Courtesy of the (Part 2) Small Business Computer Consulting Blog http://blog.sphomerun.com Creative Commons Image Source: Flickr elisasizzle
  • 2. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com The Lifeblood of IT Support Companies
  • 3. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com is Their Computer Technicians and Other Employees
  • 4. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Personality Traits Needed for IT Support Companies
  • 5. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com It’s Vital that Every Person Has Good People and Communication Skills
  • 6. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com The Hiring Process Concentrates on People Skills First, and then Technical Skills
  • 7. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Lucidica Has a Sister Company Called Responsible IT,
  • 8. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Which Trains Apprentices in the Technical Skills That They Need
  • 9. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com to Work for IT Support Companies
  • 10. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Making Sure Your Employees Are Engaged
  • 11. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com The Employees at Lucidica are Primarily Generalists
  • 12. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com To Keep Them Engaged, Their Specialties and Preferences are Taken into Account
  • 13. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com When Sharing the Workload
  • 14. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Their Work Varies Enough So That Lethargy Does Not Set in,
  • 15. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com But They Also Carry Out the Tasks That They Have the Most Affinity With
  • 16. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com in Order to Keep Them Motivated
  • 17. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Stretching and Developing Your Team
  • 18. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Members of the Team Have a Personal Development Plan,
  • 19. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Which Includes IT Certification
  • 20. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Keeping Them Fully Up-to-Date Across the Various Technologies
  • 21. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Account Engineers Are Also Stretched By Their Actual Roles
  • 22. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com If You Take Away One Thing Let It Be This
  • 23. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com To Ensure that Every Member of Your Team Has
  • 24. Sponsored by HowToStartAnITBusiness.comSPHomeRun.comTop-notch Peopleand CommunicationSkills
  • 25. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Successful Small IT Service Companies Differentiate Themselves
  • 26. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com By Being Truly Social Businesses that Embrace Relationship Management
  • 27. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Do You Hire Your Computer Technicians
  • 28. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com and Approach Their Ongoing Development in This Way Too?
  • 29. Sponsored by HowToStartAnITBusiness.comSPHomeRun.com Share Your Ideas and Experiences in the Comments Section
  • 30. SPHomeRun.com Recommended Reading: How to Start a Computer Consulting Business 6 Proven Ways to Build Your Initial Client Base Download this Free Special Report Now atHowToStartAnITBusiness.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.Creative Commons Image Source: Flickr elisasizzle