Avoiding Scope Creep – How to Make Sure Your Clients Play Fair (Slides)

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http://ITServiceContractSecrets.com SUMMARY SLIDES: Suffering from IT scope creep? This article offers some strategies to avoid constantly changing expectations. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.

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Avoiding Scope Creep – How to Make Sure Your Clients Play Fair (Slides)

  1. 1. SPHomeRun.com Avoiding Scope Creep – How to Make SureYour Clients Play Fair Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Scope Creep Can be Caused by New Equipment Appearing On Site Without Notice
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com or When Clients Start to Use New Software Packages Without Prior Arrangement
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.comIt is Possible toMitigate the Effectsof Scope Creepand Make Sure that
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Clients Always Play Fair (and PAY Fair) When the Goalposts Move
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com All it Takes is Foresight and Careful Relationship Management
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com The Importance of Contracts
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Well-Considered Contracts will Help to Keep it Under Control
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.comMake Sure thatContracts ContainClear Details as toWhat is and is NotSupported
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Communication and Expectation Management
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Good Client Communication Ensures that Everyone Knows What to Expect
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Of the Agreement Between Client and Support Provider
  13. 13. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Clear Objectives and Milestones Can Help with Expectation Management
  14. 14. Sponsored by ITServiceContractSecrets.comSPHomeRun.comAnd Make ClientsAware thatUnforeseenChanges Can Resultin Extra Costs
  15. 15. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Scope Creep Can be Avoided if Everyone Talks Openly
  16. 16. Sponsored by ITServiceContractSecrets.comSPHomeRun.com And Respect Exists Between Client and Provider
  17. 17. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Do You Experience Scope Creep with Your Clients?
  18. 18. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Share Your Horror Stories in the Comments Below
  19. 19. SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.

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