SPHomeRun.com         3 IT Services        Contract FAQs         for Defining        Covered Hours  Courtesy of the  Small...
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  When You Offer an  IT Services  Contract to Small  Business Clients,
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  They Are Sure to  Ask What Hours  You Are Available
Sponsored by ITServiceContractSecrets.comSPHomeRun.com 1. What Hours    Should an    IT Services    Contract Cover?
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  You’ll Likely Need  to be Available for  a Time Period that  Covers
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  Both the Early  Starters and the  Late Finishers
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  If it’s Just You  Looking After an  IT Services  Contract,
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  You’ll Need to  Make Your Peace  with Working from  8am to 6pm
Sponsored by ITServiceContractSecrets.comSPHomeRun.com 2. Should an    IT Services    Contract    Program Cover    Weekends?
Sponsored by ITServiceContractSecrets.comSPHomeRun.comOffering IT SupportOver Weekendsmay Separate YourBusiness from thePa...
Sponsored by ITServiceContractSecrets.comSPHomeRun.comRealistically YouNeed Several Peopleon Your Staff toCover Shifts Sev...
Sponsored by ITServiceContractSecrets.comSPHomeRun.com If You Work Alone, Think Very Carefully About Offering Weekend Supp...
Sponsored by ITServiceContractSecrets.comSPHomeRun.com 3. What About    Out-of-Hours    Support for    IT Services    Cont...
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  If You Decide to  Offer Out-of-hours  Support
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  You Either Need  Enough Staff to  Cover the Shift  Pattern
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  Or to Hire  Freelance Workers  to Assist
Sponsored by ITServiceContractSecrets.comSPHomeRun.com Ensure You Charge Appropriately
Sponsored by ITServiceContractSecrets.comSPHomeRun.comWhat OperatingHours Do YouOffer with YourIT ServicesContract Program?
Sponsored by ITServiceContractSecrets.comSPHomeRun.com  Share Your  Strategies in the  Comments Below
SPHomeRun.com                                       Recommended Reading:                                   IT Service Cont...
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3 IT Services Contract FAQs for Defining Covered Hours (Slides)

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http://ITServiceContractSecrets.com SUMMARY SLIDES: What hours should your offer small business clients as part of an IT services contract? This article considers some strategies. Copyright (C) SP Home Run Inc.

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3 IT Services Contract FAQs for Defining Covered Hours (Slides)

  1. 1. SPHomeRun.com 3 IT Services Contract FAQs for Defining Covered Hours Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com When You Offer an IT Services Contract to Small Business Clients,
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com They Are Sure to Ask What Hours You Are Available
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 1. What Hours Should an IT Services Contract Cover?
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com You’ll Likely Need to be Available for a Time Period that Covers
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Both the Early Starters and the Late Finishers
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com If it’s Just You Looking After an IT Services Contract,
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com You’ll Need to Make Your Peace with Working from 8am to 6pm
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 2. Should an IT Services Contract Program Cover Weekends?
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.comOffering IT SupportOver Weekendsmay Separate YourBusiness from thePack,
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.comRealistically YouNeed Several Peopleon Your Staff toCover Shifts SevenDays per Week
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com If You Work Alone, Think Very Carefully About Offering Weekend Support
  13. 13. Sponsored by ITServiceContractSecrets.comSPHomeRun.com 3. What About Out-of-Hours Support for IT Services Contracts?
  14. 14. Sponsored by ITServiceContractSecrets.comSPHomeRun.com If You Decide to Offer Out-of-hours Support
  15. 15. Sponsored by ITServiceContractSecrets.comSPHomeRun.com You Either Need Enough Staff to Cover the Shift Pattern
  16. 16. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Or to Hire Freelance Workers to Assist
  17. 17. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Ensure You Charge Appropriately
  18. 18. Sponsored by ITServiceContractSecrets.comSPHomeRun.comWhat OperatingHours Do YouOffer with YourIT ServicesContract Program?
  19. 19. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Share Your Strategies in the Comments Below
  20. 20. SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.

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