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Imc brand communities

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  • 1.Intrinsic connection that members feel towards each other It is a shared way of thinking and goes beyond shared attitudes and similarities; it is based on a sense of belonging. Even though the members feel a connection to the brand, they feel a stronger connection toward and between each other2. preserve the community’s shared history and culture, reinforcing the consciousness of kind. This is done through celebrating the history of the brand or sharing brand storiesfor instance3. is the sense of duty individual members feel towards the brand and the community. This could be in relation to sharing horror stories about a competing brand or product to prevent members from leaving the community or helping other members in using the brand in the appropriate way. This sense of responsibility towards the community contributes to group cohesion and produces collective action when the community is threatened
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    • 1. IMC: Brand Communities
    • 2. Harley Davidson USA
    • 3. Harley Davidson  a brand that uniquely differentiates its consumers  mechanisms for consumers to engage in a public experience of the brand  the brand stands for freedom, individuality, and rebelliousness –> it’s no surprise that those qualities are reflected in the typical leather-jacket HarleyDavidson
    • 4. Definition of Brand Community 4 A brand community is:  ”A spezialised, non-geographically bound community, based on a structured set of social relationships among admirers of a brand”. Or put more simply:  Consumers who identify with a particular brand and share significant traits(values)  They may organize into these communities to share their experiences of the brand
    • 5. Characteristics of a brand community 5  Brand communities are most likely to form around brands with    A strong image (BMW Mini) A rich and lengthy history (Star Trek) Threatening competition(MAC) The 3 main characteristics:    Consciousness of kind Existence of shared rituals and beliefs Sense of moral responsibility
    • 6. Characteristics of a brand community (I) 6  Consciousness of kind     The sense of belongingness to an imagined community of people who share similar interests. The collective sense of difference from others not in the community. Through the consumption of the brand, members feel they know each other. Oppositional brand loyalty Members define themselves by the products they avoid (Mac vs PC)  The existence of a common enemy makes a brand community even stronger 
    • 7. Characteristics of a brand community (II) 7  Existence of shared rituals and beliefs   The rituals and beliefs shared are unique to the community. The rituals and beliefs are predominantly related to the brand: Usage of the brand  Occasion of the usage of the brand  Sharing brand stories  Associations with the brand  Knowledge about the brand  Willingness to participate in brand-related activities.   The rituals and traditions are decided upon by both community members and makers of the brand
    • 8. Characteristics of a brand community (III) 8  Sense of moral responsibility  Community members feel a sense of duty towards the community and other community members Share product knowledge  Asssisting in the use of the brand  Screen prospective members  Knowledge of the brand  Passion towards the brand  The extent to which they identify with the community.  Integrate new members 
    • 9. Harley Davidson
    • 10. Types of Virtual Community
    • 11. How to build a brand community 11  Create a strong brand story/myth  One that customers can easily identify and relate to  One that focuses on self-expressive benefits  Create a need for collaboration among consumers  Sharing of information  Validation  To express one’s personality  Identify with a specific segment
    • 12. How to build a brand community 12  Create identifiable brand elements  Terminology  Icons  Symbols  Spokespersons  Create a unique culture  The culture or community must allow customers to interact with the brand, other users and the company (gives the company valuable feedback)
    • 13. Brand owners can:  increase the time consumers spend enjoying a brand;  articulate the brand message in a way that customers can transmit to new prospects;  provide an interactive communication and research channel that tracks members’ interests over time;  support on-going promotions, e.g., for new products, and events;  reduce advertising and promotions costs with programs that build upon each another
    • 14. Discussion for next class  Research the brand comunity of your favourite brand and think of what rituals and traditions could you follow in this brand community?  Each one of you will have to come up with examples.
    • 15. Assignement  Is brand communities a concept that you as future marketers have to consider integrating into communication strategies? Why and how?  Please prepare a written report of 1-1,5 pg.( aprox 500 words, Times New Roman, 12 size). Deadline 6st of August by mid-day (12:00)  Submission on sorina@pcte.edu.in  No later submission is accepted!