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Ch4 emotions & moods
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  • 1. CH4 Emotions & Moods
  • 2. Why Emotions Were Ignored in OB?
    The “myth of rationality”
    Emotions of any kind are disruptive to organizations.
    Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
  • 3. What Are Emotions and Moods?
    AffectA broad range of emotions that people experience
    EmotionsIntense feelings that are directed at someone or something
    MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus
  • 4. Aspects of Emotions
    Biology of Emotions
    Originate in brain’s limbic system
    Intensity of Emotions
    Personality and Job requirements
    Frequency and Duration of Emotions
    How often emotions are exhibited
    How long emotions are displayed
    Functions of Emotions
    Critical for rational thinking
    Motivate people
  • 5. Sources of Emotions and Moods
    Day and Time of the Week
    Illusory correlation
    Social Activities
  • 6. Positive Moods are Highest
    At the End of the Week
    In the Middle Part of the Day (lunch)
    Negative Moods are Highest
    At the Beginning of the Week
    And show little variation throughout the day
  • 7. Gender and Emotions
    Can show greater emotional expression
    Experience emotions more intensely
    Display emotions more frequently
    Are more comfortable in expressing emotions
    Are better at reading others’ emotions
    Showing emotions is inconsistent with the male image
    Are less able to read and to identify with others’ emotions
    Have less need to seek social approval by showing positive emotions
  • 8. External Constraints on Emotions
  • 9. Emotional Labor
    A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
    Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.
  • 10. Felt vs. Displayed Emotions
    Felt Emotions
    An individual’s actual emotions
    Displayed Emotions
    Emotions that are organizationally required and considered appropriate in a given job
    Surface acting
    Deep acting
  • 11. Affective Events Theory (AET)
    Work events trigger positive and negative emotional reactions
    Personality and mood determine the intensity of the emotional response.
    Emotions can influence a broad range of work performance and job satisfaction variables.
    Implications of the theory ACT
    Individual response reflects emotions and mood cycles.
    Current and past emotions affect job satisfaction.
    Emotional fluctuations create variations in job satisfaction and performance.
    Both negative and positive emotions can distract workers and reduce job performance.
  • 12. Affective Events Theory (AET)
  • 13. Emotional Intelligence
    • Self-awareness = Know how you feel
    • 14. Self-management = Manage your emotions and impulses
    • 15. Self-motivation = Can motivate yourself and persist
    • 16. Empathy = Sense and understand what others feel
    • 17. Social Skills = Can handle the emotions of others
  • OB Applications of Emotions and Moods
    Emotions and Selection
    Emotions affect employee effectiveness.
    Decision Making
    Emotions are an important part of the decision-making process in organizations.
    Positive mood increases creativity.
    Emotional commitment to work and high motivation are strongly linked.
  • 18. OB Applications of Emotions and Moods
    Emotions are important to acceptance of messages from organizational leaders.
    Interpersonal Conflict
    Conflict in the workplace and individual emotions are strongly intertwined.
    Emotions can impair negotiations.
    Customer Services
    Emotions affect service quality delivered to customers which, in turn, affects customer relationships.
  • 19. OB Applications of Emotions and Moods
    Job Attitudes
    Can carry over to home
    Deviant Workplace Behaviors
    Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).
    How managers Can Influence Moods?
    Use humor and give their employees small token of appreciation for work well done.
    Be in good mood
    Select positive team members
  • 20. Summary and Implication for Manager
    Emotions and moods can affect job performance.
    You can’t control the employees’ emotions and moods.
    But managers who understand the role of emotions and moods will significantly improve their ability to explain and predict their coworkers’ behavior .