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Ch4 emotions & moods
 

Ch4 emotions & moods

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    Ch4 emotions & moods Ch4 emotions & moods Presentation Transcript

    • CH4 Emotions & Moods
      Editor:黃士玶
    • Why Emotions Were Ignored in OB?
      The “myth of rationality”
      Emotions of any kind are disruptive to organizations.
      Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
    • What Are Emotions and Moods?
      AffectA broad range of emotions that people experience
      EmotionsIntense feelings that are directed at someone or something
      MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus
    • Aspects of Emotions
      Biology of Emotions
      Originate in brain’s limbic system
      Intensity of Emotions
      Personality and Job requirements
      Frequency and Duration of Emotions
      How often emotions are exhibited
      How long emotions are displayed
      Functions of Emotions
      Critical for rational thinking
      Motivate people
    • Sources of Emotions and Moods
      Personality
      Day and Time of the Week
      Weather
      Illusory correlation
      Stress
      Social Activities
      Sleep
      Exercise
      Age
      Gender
    • Positive Moods are Highest
      At the End of the Week
      In the Middle Part of the Day (lunch)
      Negative Moods are Highest
      At the Beginning of the Week
      And show little variation throughout the day
    • Gender and Emotions
      Women
      Can show greater emotional expression
      Experience emotions more intensely
      Display emotions more frequently
      Are more comfortable in expressing emotions
      Are better at reading others’ emotions
      Men
      Showing emotions is inconsistent with the male image
      Are less able to read and to identify with others’ emotions
      Have less need to seek social approval by showing positive emotions
    • External Constraints on Emotions
      OrganizationalInfluences
      CulturalInfluences
      IndividualEmotions
    • Emotional Labor
      A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
      Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.
    • Felt vs. Displayed Emotions
      Felt Emotions
      An individual’s actual emotions
      Displayed Emotions
      Emotions that are organizationally required and considered appropriate in a given job
      Surface acting
      Deep acting
    • Affective Events Theory (AET)
      Work events trigger positive and negative emotional reactions
      Personality and mood determine the intensity of the emotional response.
      Emotions can influence a broad range of work performance and job satisfaction variables.
      Implications of the theory ACT
      Individual response reflects emotions and mood cycles.
      Current and past emotions affect job satisfaction.
      Emotional fluctuations create variations in job satisfaction and performance.
      Both negative and positive emotions can distract workers and reduce job performance.
    • Affective Events Theory (AET)
    • Emotional Intelligence
      • Self-awareness = Know how you feel
      • Self-management = Manage your emotions and impulses
      • Self-motivation = Can motivate yourself and persist
      • Empathy = Sense and understand what others feel
      • Social Skills = Can handle the emotions of others
    • OB Applications of Emotions and Moods
      Emotions and Selection
      Emotions affect employee effectiveness.
      Decision Making
      Emotions are an important part of the decision-making process in organizations.
      Creativity
      Positive mood increases creativity.
      Motivation
      Emotional commitment to work and high motivation are strongly linked.
    • OB Applications of Emotions and Moods
      Leadership
      Emotions are important to acceptance of messages from organizational leaders.
      Interpersonal Conflict
      Conflict in the workplace and individual emotions are strongly intertwined.
      Negotiation
      Emotions can impair negotiations.
      Customer Services
      Emotions affect service quality delivered to customers which, in turn, affects customer relationships.
    • OB Applications of Emotions and Moods
      Job Attitudes
      Can carry over to home
      Deviant Workplace Behaviors
      Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).
      How managers Can Influence Moods?
      Use humor and give their employees small token of appreciation for work well done.
      Be in good mood
      Select positive team members
    • Summary and Implication for Manager
      Emotions and moods can affect job performance.
      You can’t control the employees’ emotions and moods.
      But managers who understand the role of emotions and moods will significantly improve their ability to explain and predict their coworkers’ behavior .