Ch2 diversity in organization

CH2─Diversity in Organization
2010/9/25
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Diversity
Biographical Characteristics
Ability
Implementing Diversity Management Strategies
Global Implications
Agenda
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Diversity
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U.S. workforce become diversity today.
In order to adapt this shift, organizations need to make diversity management a central component of their policies and practices.
Demographic Characteristics of the U.S. Workforce
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Surface-level diversity:
Difference in easily perceived characteristics.
It can lead employees to perceive one another through stereotype and assumption.
Such as race, age, gender…
Deep-level diversity:
More important for determining similarity as people get to know one another.
Such as vales, personality, and work preferences.
Level of Diversity
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Discrimination means we allowing our behavior to be influence by stereotypes about groups of people.
Unfair discrimination is often very harmful to organization and employees, such as reduced productivity, negative conflicts, and increased turnover.
Discrimination type
Discriminatory policies or practices
Sexual harassment
Intimidation
Mockery and insults
exclusion
incivility
Discrimination
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Biographical characteristics means personal characteristics that are objective and easily obtained from personal records.
Surface-level diversity
such as age, gender, race, and length of tenure
Biographical characteristics
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Dose age and job performance have relationship?
An employee is older, who is less likely to quit.
Older employee have lower rater of avoidable absence than do younger employees, but they have higher rates of unavoidable absence.
Dose age and job satisfaction have relationship?
Satisfaction tends to continually increase among professionals as they age.
However, satisfaction tends to decrease among nonprofessionals during middle age and then rises again in the later years.
Age
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Whether women perform as well on jobs as men do?
There are few differences between men and woman in job performance.
Work schedules seem to differ between genders.
A one study point out woman more liking to turn out than men. But now??
Parents were rated lower in job commitment, achievement striving, dependability than individuals without children.
Gender
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Race means biological heritage people, Ethnicity is additional set of cultural characteristics that often overlaps with race.
People tend to favor colleagues of their own race.
Substantial racial differences exist in attitudes toward affirmative action.
African Americans generally fare worse than Whites in employment decisions.
Race and Ethnicity
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Workers with disabilities receive higher performance evaluations
But they also encounter lower performance expectations and are less likely to be haired.
Disability
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Tenure means seniority as time on a particular job.
Tenure is a good predictor of employee productivity.
Tenure on an employee’s previous job is a powerful predictor of that employee’s future turnover.
Religion
Sexual orientation and gender identity
Other Biographical Characteristics
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Ability
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Ability is an individual’s current capacity to perform the various tasks in a job.
Ability
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Intellectual abilities are abilities needed to perform mental activities ─ thinking, reasoning, and problem solving.
General mental ability(GMA) is an overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions.
Wonderlic Personnel Test
The correlation between intelligence and job satisfaction is about zero.
Intellectual Abilities
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Physical ability is the process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.
Physical Ability
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Implementing Diversity Management Strategies
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Diversity management is a process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.
Diversity Management
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Attracting, Selecting, Developing, and Retaining Diverse Employees-1
Attract diverse employees : target recruiting messages to specific demographic groups underrepresented in the workforce.
The selection process is one of the most important places for diversity efforts.
Fair and objective, qualifications are more important!
Similarity in personality does appear to affect career advancement.
Collectivistic cultures & individualistic cultures
Deep-level diversity is more important than surface-level diversity.
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Attracting, Selecting, Developing, and Retaining Diverse Employees-2
Individuals who are demographically different from their co-works are more likely to feel low commitment and turn out.
All workers appeared to prefer an organization that values diversity.
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Diversity will help or hurt group performance.
Trait diversity or Demographic diversity
Diversity in Group
good
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Organization use a variety of efforts to capitalize on diversity
Teach managers about the legal framework for equal employment opportunity
Teach managers how a diverse workforce will be better able to serve a diverse market of customers and clients.
Foster personal development practices that bring out the skills and ability of all workers.
Effective Diversity Programs
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Global Implications
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Some biographical vary across culture.
Intellectual Ability
Evidence strongly supports the idea that the structures and measures of intellectual abilities generalize across culture.
Diversity Management
Global Implications
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Next~!!
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Ch2 diversity in organization

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