Ch1 what is organizational behavior

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  • 1. What Is Organizational Behavior 心碩一 賴柏瑞 Ch 1
  • 2. What managers do ?
    • Management functions
    • Management roles
    • Management skills
    • Effective vs Successful Managerial activities
  • 3. Management functions
    • Planning
    • - Defining goals, establishing strategy and developing plans to coordinate activities.
    • Organizing
    • - Determining what tasks are to be done, who reports to whom, how the task are to be grouped, and where decisions are to be made.
    • Leading
    • - Includes motivating, directing others, selecting the most effective communication channels, and resolving conflicts.
    • Controlling
    • - Monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations.
  • 4. Management roles
    • Interpersonal roles
    • - Symbolic , motivating employees and maintaining network of outside.
    • Informational roles
    • - Receives a wide variety information, transmits information from outsiders to members of the organization, and transmits information from the organization to outsiders.
    • Decisional roles
    • - Search for opportunities, make important decisions and negotiate .
    Mintzberg’s managerial roles(1960)
  • 5. Management skills
    • Technical
    • - The ability to apply specialized knowledge or expertise.
    • Human skills
    • - The ability to work with, understand, and motivate other people.
    • Conceptual skills
    • - The mental ability to analyze anddiagnose complex situations.
  • 6. Effective v.s Successful Managerial activities
    • Effective is not equal to successful
  • 7. Enter organizational behavior
    • What is OB ?
    • A Systematic study
    • Disciplines that contribute to OB field
    • There are few absolute in OB
    • OB’s challenges and opportunities
    • Trying to build an OB model
    • Global implication
  • 8. What is OB ?
    • OB is a field of study that investigates the impact that individual, group, and structure
    • The goal is to improve an organization’s effectiveness
    • Concerned with what people do in an organization and how their behaviors affects the organization’s performance
    • Employment-related stuffs
  • 9. OB is a systematic study
    • Systematic study
    • - based on scientific evidence , data gathered under controlled conditions and measured in a reasonably rigorous manner.
    • EBM(evidence-base management)
    • Intuition or EBM
    • - Use evidence as much as possible to inform your intuition and experience.
  • 10. Disciplines that contribute to OB field
    • Psychology
    • - Studying and Attempting to understand individual behavior.
    • Social psychology
    • - Focus on peoples’ influence on one another.
    • Sociology
    • - Studies people on relation to their social environment or culture.
    • Anthropology
    • - helped us understand differences in fundamental values, attitudes and behaviors between different countries and organizations.
  • 11. Toward an OB discipline
  • 12. Few absolute in OB
    • Unlike fundamental science
    • OB was developed be applying general concepts to a particular situation
    • Reflect situational, or contingency, conditions
  • 13. OB’s challenges and opportunities
    • Responding to globalization
    • Workforce diversity
    • Improving quality and productivity
    • Improving customer service
    • Improving people skills
    • Innovation and change
  • 14. OB’s challenges and opportunities-2
    • Coping with temporariness
    • Working in networked organization
    • Helping employees balance work-life conflicts
    • Creating a positive work environment
    • Improving ethical delemmas
  • 15. Developing an OB model
    • A model
    • - An abstraction of reality which representing some real world phenomenon.
    • The independent variable
    • Individual level
    • Group level
    • Organization system level
  • 16. Developing an OB model-2
    • The dependent variable
    • Productivity
    • Absenteeism
    • Turnover
    • Deviant workplace behavior
    • OCB
    • Job satisfaction
  • 17.
    • A basic OB model
  • 18. Summary and Implications for managers
    • Manager need to develop their people skills
    • OB is a field of study that investigate the impact that individuals, groups and structure have on behavior with in organization
    • OB is a systematic study basing on scientific evidence
    • OB focus on how to make organization more effectively
  • 19.
    • Next chap.