Specialty Answering Service Brochure


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A downloadable brochure from Specialty Answering Service that details their capabilities within their "call center" service. Call center service is different from traditional answering service as the latter is more of a receptionist function where the former is a total business outsourcing.

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    Happy abundant new month of November,


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Specialty Answering Service Brochure

  1. 1. EXPERIENCETHE NEXTGENERATION OFINNOVATIVEOUTSOURCINGPER MINUTEPlans & Pricing Overview 800 North Henderson Road, Suite 205, King of Prussia, PA 19406 | Phone: 1-888-532-4794 | Fax: 1-888-644-4129 © Specialty Answering Service Inc., All Rights Reserved
  2. 2. Learn what makesSpecialty the industryleader in multichannelcustomer service andorder taking solutions.No matter what size your business or budget, you can have access to the highest qualityoutsourcing solutions available. From dedicated multi-channel customer care solutionsfor large corporations to affordable customer communication options for small to midsizebusinesses, outsourcing to Specialty means getting results.Flexible Solutions Multi-Channel Customer CareEach business we work with is unique, so each Opening up multiple communication channels meanssolution we develop must be equally unique. We build more ways for your customers to connect withindividualized solutions that make the decision to your company, and outsourcing to Specialty meansoutsource easy. No headaches and no changing your opening up every one! We can respond to customerown protocols to use us; just a seamless integration requests by telephone, email, live chat, help desk,into your existing structure built around the talent and social media 24 hours a day. Our multi-channeland experience of our employees. It’s really that easy! approach creates revenue and very happy customers.Technology & Security Call Center ExpertsOur call center is ISO 27001 certified and PCI Specialty uses the most professional & versatilecompliant. What does this mean? It means we take agents in the industry to strengthen and grow yourcareful measures to preserve the integrity of your brand 24 hours a day. Outsourcing to us means givingcompany, your data, and your customer’s information. your clients the highest level of customer care.800 N. Henderson Road, Suite 200, King of Prussia, PA 19406 | Phone: 1-888-532-4794Fax: 1-888-644-4129 | www.specialtyansweringservice.net | info@specialtyansweringservice.net
  3. 3. Explore our innovative solutions for better customer communication. Each solution can beapplied to small or enterprise level businesses and is completely flexible.Customer Service Order TakingFoster great customer relationships by opening up We fully integrate into your website to take and ordersa 24 hour communication channel between you and 24/7. Specialty can handle all call volumes and anyyour customers. Improve customer satisfaction & sized product catalog. We help increase sales andcustomer loyalty. strengthen your brand.Live Chat Email ResponseCustomer service doesn’t need to stop at the We can manage email inquiries 24/7 to reducetelephone. Live chat helps you communicate with your administrative costs and eliminate customer irritationcustomers in real time. We use technology to reduce resulting from delayed replies. Quick and accuratesupport costs and increasing customer satisfaction email responses increase client satisfaction.Direct Response Emergency ResponseCapitalize on your marketing efforts with 24/7 Accurate call handling and instant dispatching for anyinbound sales and customer service. Support your emergency calls. Our agents follow your escalationtelevision, radio, catalog, print, direct mail, or PPC/ procedures and pre-requisites as to factors shouldSEO advertisements. initiate your emergency procedures.Live Receptionists RegistrationSkilled call center agents are available to take your We make seminar and event planning easy. We cancalls around the clock. Offering your customers 24/7 relay event information by referencing your literaturelive customer service helps build confidence and a and process ticket payments through your own webbetter brand. based software.Help Desk Telemarketing24/7 help desk outsourcing help desk support for Outbound calls through your prospect list to generatehardware, software, website navigation, installation new clients, set appointments, remind clients ofand setup, diagnostics, general product questions, upcoming appointments, win back customers, or actand all tier 1 support inquiries. in a customer service follow-up call capacity.Appointment Setting Bilingual ServiceWe can interface with any web based appointment Live operator support in English and Spanish. Neversoftware you have to set, cancel, and re-schedule miss any sales opportunities and increase your reachappointments according to your protocol. by targeting a new population.Surveys Social Media MonitoringGet valuable insight through live customer surveys. Respond and react to customer service requestsWe get real-time customer feedback on your posted on your Twitter of Facebook feed immediately.company to help improve customer service and We monitor your social channels and engageimprove customer interactions. according to your protocols.800 N. Henderson Road, Suite 200, King of Prussia, PA 19406 | Phone: 1-888-532-4794Fax: 1-888-644-4129 | www.specialtyansweringservice.net | info@specialtyansweringservice.net
  4. 4. No Extra Chargefor Message DeliveryNo matter how you are picking up yourmessages, there is never any extra charge!Each method is time based and included inevery call plan! Call Recording: All of your calls are recorded and available for download Email Delivery: Your messages are sent to one or multiple email addresses Text Message: Your messages are sent to one or multiple cell phones Call Patching: The minutes are not metered after you receive the patch Online Retrieval: A log of all your messages are available online Operator Retrieval: You will speak with an operator to relay your messages Get Started TodayWe make starting your outsourcing experience as easy as possible. Enhancing professionalism and increasingcustomer satisfaction are just a few steps away! Fax the completed form to our office at 1-888-644-4129, or complete the activation form Step 1 online at www.specialtyansweringservice.net/acc Your account information will be reviewed by a team member in our programming department Step 2 who will contact you to review your submission. Once your account is fully setup (anywhere from 24 hours to 10+ days depending on Step 3 complexity), you will be contacted and can begin using our service.800 N. Henderson Road, Suite 200, King of Prussia, PA 19406 | Phone: 1-888-532-4794Fax: 1-888-644-4129 | www.specialtyansweringservice.net | info@specialtyansweringservice.net