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FACTORS AFFECTING COMMUNICATION

                                             ► Credibility
                                             ► Timing
Effective Communication                      ► Preparation
                                             ► Emotions
          Special Education Services
                Aimee Gilman
                                             ► Overuse




     Communication:                                        Verbal Communication
  A Two-way Experience                       ► Classroom   Visit, Parent/Teacher
                                                Conference,
► Typesof communication
                                                 and the IEP/MFE Meeting
   Verbal
                                                  Tone of voice
    ►In person-classroom visits,
     meetings, conferences, phone                  ►Active v passive voice

    ►Nonverbal                                    Use of proper terms
    ►Written                                       ►“Buzz Words” (FAPE, meaningful
                                                    participation, specific and
    ►Silence
                                                    measurable, measurable progress,
                                                    data)




     Verbal Communication                            Verbal Communication
 Do not raise your voice                         If you wish to speak directly with teacher/staff
                                                 (outside the IEP/MFE meeting) arrange a time
 Avoid interruptions and “talking over”          to that is mutually convenient to both of you.
 other team members                                     Be prepared with your list of questions
 If you feel they aren’t listening- or are              Don’t “overstay your welcome”
                                                        Schedule another time if you have additional concerns.
 interrupting you, speak up
 Stroking- let people know when they are
 doing a good job
 Never threaten to sue




                                                                                                                 1
Verbal Communication at                                Parent-Teacher/Therapist
        IEP/MFE Meeting                                         Communication
► How    do you control the agenda                              Never be aggressive or accusatory
►   “Before we move on, I want to talk about                    Don’t expect long, expansive
    ___________.”                                               communications
       ►Refocus  team on child’s needs; “Let’s go back
        for a minute to the present levels”                     Don’t show up uninvited
       ►Asking questions; “I want to ask Mrs. X, the            Keep unscheduled communications brief
        speech therapist, about …”
                                                                Include positives
       ►“I   need some time to review this”




It’s O.K. to ask a question, in fact                             Non-Verbal Communication at the
                                                                        IEP/MFE Meeting
            ask several…                                        Attitude
                                                                 ► Approach all meetings with a positive attitude (even if
► Ask   Questions                                                  you need to fake it)
      When you don’t understand                                 Appearance of Preparation
                                                                 ► Your documents are easily accessible
      When you disagree                                          ► You have your “resource books” on the table and
                                                                   accessible
      To assure you are heard                                   Body Language
      Reasonableness of parent expectations as to                ► Facial  Expressions
      nature and amount of communication                         ► Body   Language
                                                                         Leaning toward speaker
                                                                         Arms not crossed
                                                                         Nodding or making eye contact with speaker
                                                                Physical Appearance
                                                                 ► Appropriately   Dressed




                                                                  Written Communication
         Written Communication
                                                                       with SD Staff
► When       you MUST use it                             ► Letters to teacher are first line
      Evaluation requests                                ► If things are not going well, Director of Spec
      IEP meeting requests                                 Ed is your next contact
      In response to a letter you received regarding     ► Use cc: judiciously-don’t blanket SD with
      your child’s substantive program                     your letters
      If concerns are not being addressed                ► Pick your battles-if its really important or
                                                           concerning you should consider sending a
                                                           letter




                                                                                                                             2
Evaluation Requests                          IEP Team Meeting Request
► Include your Parental Consent-so there is no        ► Be clear on what you want to be the scope of
  question as to the date of the request                the meeting
► Describe what you believe to be the Scope of the
                                                             progress, change services, update on student
                                                             needs
  Evaluation
                                                      ► Be clear on your availability
► Note times you are available to participate in
  determining the scope of the evaluation             ► Request  you receive in advance any
                                                        documents prepared by staff which will be
      ALWAYS KEEP A PAPER COPY OF ALL DOCMENTS
                                                        presented at the meeting
                                                      ► Identify any person not on the IEP team that
                                                        you would like to attend-including your
                                                        advocate or friend.
                                                              ► ALWAYS   KEEP A PAPER COPY OF ALL DOCMENTS




                A Few Extras                            Consider bringing a friend to
 ► If you don’t agree with the meeting summary
                                                           communicate for you
   prepared by SD-draft your version-without
   accusatory language-send it to SD with a                   ►If  they are more articulate – but be sure
   letter stating you want it attached to the SD’s              they are appropriate and are well versed
   meeting summary for the record.                              on the matters at hand.
 ► If you receive a letter from the SD which
   appears to be taking a hard line, don’t                    ►If   they make you feel more empowered
   respond in the same way-send a well crafted
   letter which makes you the “bigger person”
 ► Only  put in writing what you want a
    hearing officer or a judge or the
    prosecutor to see – writings are forever




                    BEWARE
          The “Over Zealous” Parent                            Beth’s Basic Reminders
                or Advocate
                                                     ► Keep   copies of all documents received-note
  ► The    SD doesn’t have to put up with              with the date received
      disrespectful, rude, inconsiderate or
      threatening behavior (neither do               ► Put it all in a notebook in chronological
      parents and guardians) done in the               order for easy reference
      name of advocacy.This type of behavior         ► If you provide SD with a copy of private
      is self defeating and will almost always
      have an adverse effect on the process.           evaluation or therapy notes-be sure to note
                                                       that on your original
  ►    There is more value to a cooperative
      meeting then one where everyone
      leaves upset.




                                                                                                             3
Communication Basics                                Communication Basics
► THE   DO’S                                         ► THE   DON’TS
   Ask questions if you don’t understand                NO PROFANITY
   Keep emotions under control                          NO THREATS
   “Keep your distance”                                 NO DISRESPECT
   Be respectful-treat them the way you would like
   to be treated and maybe it will catch on!




                                                                                    4

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Effective Communication Handout

  • 1. FACTORS AFFECTING COMMUNICATION ► Credibility ► Timing Effective Communication ► Preparation ► Emotions Special Education Services Aimee Gilman ► Overuse Communication: Verbal Communication A Two-way Experience ► Classroom Visit, Parent/Teacher Conference, ► Typesof communication and the IEP/MFE Meeting Verbal Tone of voice ►In person-classroom visits, meetings, conferences, phone ►Active v passive voice ►Nonverbal Use of proper terms ►Written ►“Buzz Words” (FAPE, meaningful participation, specific and ►Silence measurable, measurable progress, data) Verbal Communication Verbal Communication Do not raise your voice If you wish to speak directly with teacher/staff (outside the IEP/MFE meeting) arrange a time Avoid interruptions and “talking over” to that is mutually convenient to both of you. other team members Be prepared with your list of questions If you feel they aren’t listening- or are Don’t “overstay your welcome” Schedule another time if you have additional concerns. interrupting you, speak up Stroking- let people know when they are doing a good job Never threaten to sue 1
  • 2. Verbal Communication at Parent-Teacher/Therapist IEP/MFE Meeting Communication ► How do you control the agenda Never be aggressive or accusatory ► “Before we move on, I want to talk about Don’t expect long, expansive ___________.” communications ►Refocus team on child’s needs; “Let’s go back for a minute to the present levels” Don’t show up uninvited ►Asking questions; “I want to ask Mrs. X, the Keep unscheduled communications brief speech therapist, about …” Include positives ►“I need some time to review this” It’s O.K. to ask a question, in fact Non-Verbal Communication at the IEP/MFE Meeting ask several… Attitude ► Approach all meetings with a positive attitude (even if ► Ask Questions you need to fake it) When you don’t understand Appearance of Preparation ► Your documents are easily accessible When you disagree ► You have your “resource books” on the table and accessible To assure you are heard Body Language Reasonableness of parent expectations as to ► Facial Expressions nature and amount of communication ► Body Language Leaning toward speaker Arms not crossed Nodding or making eye contact with speaker Physical Appearance ► Appropriately Dressed Written Communication Written Communication with SD Staff ► When you MUST use it ► Letters to teacher are first line Evaluation requests ► If things are not going well, Director of Spec IEP meeting requests Ed is your next contact In response to a letter you received regarding ► Use cc: judiciously-don’t blanket SD with your child’s substantive program your letters If concerns are not being addressed ► Pick your battles-if its really important or concerning you should consider sending a letter 2
  • 3. Evaluation Requests IEP Team Meeting Request ► Include your Parental Consent-so there is no ► Be clear on what you want to be the scope of question as to the date of the request the meeting ► Describe what you believe to be the Scope of the progress, change services, update on student needs Evaluation ► Be clear on your availability ► Note times you are available to participate in determining the scope of the evaluation ► Request you receive in advance any documents prepared by staff which will be ALWAYS KEEP A PAPER COPY OF ALL DOCMENTS presented at the meeting ► Identify any person not on the IEP team that you would like to attend-including your advocate or friend. ► ALWAYS KEEP A PAPER COPY OF ALL DOCMENTS A Few Extras Consider bringing a friend to ► If you don’t agree with the meeting summary communicate for you prepared by SD-draft your version-without accusatory language-send it to SD with a ►If they are more articulate – but be sure letter stating you want it attached to the SD’s they are appropriate and are well versed meeting summary for the record. on the matters at hand. ► If you receive a letter from the SD which appears to be taking a hard line, don’t ►If they make you feel more empowered respond in the same way-send a well crafted letter which makes you the “bigger person” ► Only put in writing what you want a hearing officer or a judge or the prosecutor to see – writings are forever BEWARE The “Over Zealous” Parent Beth’s Basic Reminders or Advocate ► Keep copies of all documents received-note ► The SD doesn’t have to put up with with the date received disrespectful, rude, inconsiderate or threatening behavior (neither do ► Put it all in a notebook in chronological parents and guardians) done in the order for easy reference name of advocacy.This type of behavior ► If you provide SD with a copy of private is self defeating and will almost always have an adverse effect on the process. evaluation or therapy notes-be sure to note that on your original ► There is more value to a cooperative meeting then one where everyone leaves upset. 3
  • 4. Communication Basics Communication Basics ► THE DO’S ► THE DON’TS Ask questions if you don’t understand NO PROFANITY Keep emotions under control NO THREATS “Keep your distance” NO DISRESPECT Be respectful-treat them the way you would like to be treated and maybe it will catch on! 4