Social Intranets: Social SharePoint 2013 and Yammer Evolution


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Speaker: Joel Oleson;

All the talk these days seem to be about social. The Traditional portals must evolve. SharePoint is recognized as the largest Intranet platform, but it is often setup in traditional ways with less social elements turned on or taken advantage of. In this session we’ll look at the recent Microsoft acquisition of Yammer and integration between the two.

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  • With every release we’ve redefined collaboration and document management and with SharePoint 2013 we’ve designed a product  that represents a new way to work together. We’ve continued to invest in our core capabilities but we wanted to put people at the center of the SharePoint experience. This manifests itself not only the way we’ve designed the product but also in the way we talk about “what you can do with SharePoint?” (Transition) This was a question that helped us to define SharePoint 2013 and can it be summarized in 5 key principles.
  • Information on Yammer and SharePoint positioning including the FAQ will be updated as new information is available available on http://yammer.
  • SharePoint is the place to share ideas, content and the vision of your company. It’s scalable enough to organize and manage all your information assets but it’s also designed to organize and store documents to enable personal productivity, keep teams’ in sync, and projects on track. It’s where you go to discover experts, share knowledge and uncover connections to information and people. It’s a hub for developers to build and deploy modern apps and for designers to build eye-catching websites. And because its built in the cloud IT Pros can manage cost, and meet the demands of compliance to manage risk. Finally, SharePoint 2013 has been built to handle almost anything our customers can throw at it so IT Pros can spend more time managing information, delivering innovation and manage their time effectively.
  • “The New way To Work Together” doesn’t just define SharePoint 2013, but reflects a change in the way that modern companies are starting to organize; at the end of the day they are DEFINED by their employees, and to some extent their customers and partners also. Social isn’t just a new set of tools – it’s a new way of thinking about your organization. It’s about putting people at the center of the organization and ensuring that customers, employees, partners can connect with the people and information that they need to actually get their work done. So what is the role of social technology in the enterprise? If you take a look at the market conversation today, lots of what vendors are offering, and lots of what buyers are asking about, refers to features like feeds, comments, messages; however the question that companies who have been success with adoption of social technologies are asking is ‘What will social technology do to make the enterprise more productive, and how can I ensure high-levels of adoption’? Our vision for the Connected Experiences and the Connected Platform is really getting organizations excited; and is a key reason we purchased Yammer.Social should live where your people are. It should just be where they go to get work done.It has to be intimately woven into the fabric of the tools that people already use; we have to create a connected social experience across the enterprise. Whether I’m writing in a word document, talking to a community in SharePoint, or sharing with a Yammer group from my smartphone; I want social to come to me – not the other way around. In order to truly create a connected user experience we have to create a single set of tools that integrates both productivity (the ‘where’ we work) and social tools (the ‘how’ we talk) into the same place. <click> Social should build upon your existing ways of communicating (email, video conferencing, IM, etc.)The value of having a connected social user experience is SO compelling to people in an organization that it’s not a question of if, but when.This means that IT has to figure out how to -manage the environment, and all the users; -how to ensure that information is being shared securely to the right people without jeopardizing propriety information;-how to ensure that corporate governance – how to handle eDiscovery of information contained within social.-how to extend and develop to bring new solutions that continue to add business value.There is really only one way that this will every happen and that’s if we have a single place to manage all of these people and the information they’re creating.
  • Land this point:Social should live where your people are. It should just be where they go to get work done.As organizations look at becoming more social it’s crucial to think beyond a set of features, and start to understand how social can help them achieve some of their key business needs; such as keeping employees up-to-date, breaking down silos, increasing reuse of information, documenting tacit knowledge, finding who knows what, making collaborative decisions and getting work done.Get connected: Break down silos and get your organization talking; the people inside organizations are used to social networking and use it in their personal lives to make it easier to connect with people with very little effort. Social isn’t just about what we do while we’re at our desks, but at all times of the day(and sometimes night); helping to ensure that regardless of location or device people can be social.Share knowledge: Organizations are a treasure trove of information – much of which is never documented. Often we associated the fact that information isn’t documented as a way to protect jobs, but more often then not it’s because the effort needed to document information and make it findable out weighs it’s benefit. SharePoint 2013’s social capabilities make this easier than ever to share information, to discuss and find answers with communities, and even find people/expertise based on the content people author as part of their everyday work. In other words - taking the effort out of making knowledge and people discoverable.Work together: SharePoint 2013 talks about ‘The new way to work together’, and social is really the center of this. Working together is truly representative of the need to connect experiences – from Lync, to SharePoint, to Outlook and beyond people work in many different ways on many different applications and locations all with the same goal: Get more done in less time.
  • Social isn’t just about a features, it’s about the ability for users to stay up-to-date with information that they care about, helping people to get to know each other, and sharing information that’s important. Just getting this right would save a huge number of unneeded duplicate interactions and allow people to spend time getting their work done.The following slides will focus on the key scenarios that will help organizations get connected.
  • Storyline: Garthuses his newsfeed as the place to track conversations, follow people, document, sites and tags(including the conversations on the new marketing campaign).Product:The heart of the social experience in SharePoint 2013 is the newsfeed – it’s a summary of all your social interactions from your microblogs and community conversations, to the sites, content, and people you follow.The newsfeed gives people the ability to post, to reply to others comments, to like. If you’re following a hashtag, or someone posts a comment on a community of site all of this activity will appear on your newsfeed. The newsfeed can also be filtered to show information targeted directly at you, including @mentions, to help you quickly get involved in the conversation.There are multiple feeds as part of the social experience, your personal newsfeed, an ‘everyone’ or company feed that is used to share information with everyone at the company, and individual site feeds. It’s possible to post straight to another feed, such as a site feed or company feed, straight from your microblog.Following in SharePoint 2013 includes not only people, but documents, sites and tags. Trending tags displayed based on social analytics designed to help everyone in the organization keep a close eye on what everyone in the organization is talking about at any one time.
  • Storyline:As the Garth engages in conversations he finds people that have great insight and follows them – the recommended people helps him find more people that will allow him to continue to learn more about what people inside the organization are saying.Product: Following is a huge part of increasing adoption of social within an enterprise, and with 15 it’s really easy to follow a person, site, hashtag or even document, Think about that. If we’re all working on a project together I can just follow a document, and then go to my feed, and know if there have been changes to that document? It’s a great way for me to stay on top of work that I’m interested in, or involved in, without having to send emails every day to someone asking for progress. SharePoint 15 will also make recommendations on who or what you should be following. It’s never been easier to expand your social network.
  • Storyline: Garth receives an e-mail from someone with specific feedback that he asked for in a thread. He’d like to get more information, and clicks on the persons contact card and sends a quick IM.-Product: Working from anywhere may not mean a different location, but simply from a different application. Across office we’ve worked to bring the power of Social into the applications that people use to get their word done. From the people presence and a single contact card experience, to the social connector in Outlook – you’re also only a click away from being Social in Office.The outlook social connector really brings it all together. We all use email, every day. It’s a part of our productivity infrastructure. What the outlook social connector does it pull together information from various sources, and show it as part of any email that you send. IF I’m communicating with with someone, I can see what’s been said in SharePoint or on other external platforms such as Facebook or Linkedin.
  • Storyline: Garth continues to engage in conversations – his profile helps others understand who he is, and also shows his activity.Product: Just as a site is designed from creation to help drive the adoption of social from the ground up, so are the new people profiles. When you click on a person and land on their page you can quickly understand their recent activities, how you fit together in the org chart, and your shared contacts. From here you can quickly view the people they follow and get recommendations on people you should consider following – all of this with the aim of helping you increase your social network.
  • Storyline:Garth has some great information to share with his team about the campaign and talks to them in their site feed.Product: Sometimes it’s necessary to share with a smaller group – SharePoint’s new team sites are quick to create and allow you to have a custom feed for just members of the site. Social has to work where you work, and part of this means bringing site conversations to your newsfeed(accessible from anywhere); with the newsfeed experience in SharePoint 2013 you can post to directly to a group, respond to questions, and be part of the discussion.
  • Storyline: Someone on the site has an interesting document to share – they do this.Product: Of course, it’s also extremely important to be able to share your documents. We all do work, and we all store it in SharePoint. In 15, we make it super easy to share your work with others inside, or with a feature we call guest link, outside of the firewall. You can see in this dialog box that when you click on a document, you can get a preview of its contents. On the bottom you can see a number of actions, ‘open’ which would open it in client, or ‘share’ if you click on share (click), you will be able to type in someone’s name, have it resolve, and then share that document with them. They will get an email with the link. Isn’t that much easier than navigate to the page, find the document, right click, click send by email, and then type in the person’s name and then click send?
  • Organizations have large amounts of information spread across repositories and in people’s heads; the question is how organizations can make it easier to share knowledge – from questions and answers in communities, to finding information spread throughout silos in the organization, to determining who can help with a particular problem.The following slides talk about how SharePoint 2013 helps to drive these scenarios.
  • Storyline:Steve uses the community to find a place to discuss his topic.Product: In SharePoint 2013 we’re introducing an entirely new feature called ‘community sites’. You can think about it like a discussion forum, where you can get your questions answered and find people that would be relevant to your work. It’s really important to note that the impact that the ‘open by default‘ model that community sites follows has on an organization – this is a free place for people to communicate, ask questions and get answers; what makes this especially powerful is that also acts as a place for tacit knowledge to collect and when combined with the powerful search capabilities in SharePoint ensures that it’s discoverable even by those who aren’t members.In this screenshot we’re showing the Communities Portal site that will allow users to find and discover communities including those that have been featured, newly created, or recommended specifically for you. The goal for the portal is to make communities highly discoverable that will further the number of discussions, and the quality of the questions and answers.
  • Storyline:Several discussions are formed talking about a variety of topics. Key contributors are tracked to be part of a more focused group later on to discuss improvements.Product: In this screen you can see that I can navigated into a community and I’m shown a list of recent discussions; this helps me understand what people are talking about right now, and allows me to interact with the community, or with a single click create a new discussion. Statistics like # of new members, views, or posts, as well as who the top contributors are great to get a sense of what topics are active or who is participating. Communities are designed to not just facilitate conversation, but reward people who contribute and ensure they’re visible. These types of rewards are crucial to ensure that people remain active and engaged.
  • Storyline:One specific discussion relating to how the company rates it’s workers is particularly interesting for Steve. He asked a member of his team, Lori, to engage on this topic and learn about the importance of ‘being green’ for companies. She decides to look into this to find out what information they have internally on the topic.Product: Here is an example forum. You can see threaded discussing with commenting, reply's, posts, and you see from this discussion, other people you might be interested in engaging with. Most importantly is the ‘best answer’ capability that allows community moderator or thread owner to select the best possible answer to the posted question – this is then made directly searchable with search so that when someone is looking for an answer to a question, they get it instantly through search.
  • Storyline: Steve has a meeting to talk about the feedback and decides that they want to investigate more into being ‘green’Product: An issue with many knowledge management solutions is that they force users to document knowledge in a way that doesn’t correspond with how they work. Whether it's a fleeting idea, last minute to-do, or a quick picture to inspire your project, OneNote makes it easy to capture and remember notes and ideas—no matter where you are or what you're doing. OneNote’s integration with SharePoint makes it easy for multiple people to collaborate at the same time to take what’s in their heads, document it, and store it in SharePoint – all of this information then discoverable through SharePoint’s search engine.
  • Storyline:Lori looks into any information they have internally on green thermal energy to see if anyone has ever looked into using this topic.Product: Throughout this presentation we’ve talked about the important of discovering information within SharePoint, and across the enterprise. SharePoint 2013’s new unified search platform takes information discovery to the next level. This intelligent search engine is always improving, always looking for ways to improve the relevance of search results; in this screen you can see that the user has asked for ‘green thermal decks’ – the search engine has looked beyond the query and understood the meaning “PowerPoint presentations about ‘green thermal”. Imagine the power that an engine like this might have when you start to integrate it with your business applications. No matter how users decide to document the tacit knowledge in their heads, the search engine will always ensure that information can be discovered and reused.
  • Storyline:Lori sees and interesting video that talks about a specific type of green energy that might be of interest. She looks at who posted the video.Product: In the last screen we shows how SharePoint is able to make search results better – here is an example of an entirely new experience that’s driven by the search engine to surface information that otherwise might be difficult to find. Here you can see the Video vertical that shows how adaptive the new search experience is – the video’s are displayed in a grid with custom refiners and hovercard to make it easy to find and view internal videos.
  • Storyline:It looks like the company looked into this topic before. Lori looks to see if anyone has a recommendation on a green energy provider.Product: In this screen you can see an example of reusing the information stored in a Community to help answer questions for anyone in the organization. Questions and answers are indexed by search and are displayed to users in a way that allows them to instantly make use of the information.them to instantly make use of the information.
  • Storyline:Lori looks to see if anyone internally has any experience in this topic. She several good matches.Product:People search in SharePoint allows you to find people across the enterprise based note only on their profile, but on the work they produce. This means that finding an expert on a topic becomes much easier and far more accurate. The people search experience is dedicated to making it easier to find people and then understand how that person can help. In this example the hover card shows not only information from the profile, but also shows content that matches the person that may be of interest. With a single click you can follow that person, send them an IM, or speak to them in Lync.
  • Ultimately few things are as important to organizations then the ability to work as a team and jointly accomplish goals and ‘work together’. The new version of Office has done so much to make it as natural as possible for people to work together – from managing tasks to making decisions as a group; with all of this needing to be done with a workforces that are sometime spread around the globe.Working together is crucial to ‘getting work done’ – and that’s the primary goal for social in SharePoint.The following slides will walk through the example scenario to provide context on a practical use for social, in addition to providing information on the product.
  • Storyline:A site is created and tasks are created for each individual to ensure everyone knows what needs to get done.Product: Here you can see a group of people working together on a pitch presentation. They’re using the new lightweight task management feature in SharePoint to coordinate the tasks of the entire team. Sites make it so easy for teams to work together, sharing content, organizing tasks, even working at the same time in OneNote to organize and document important information.
  • Storyline: Mary is part of the project, and several other projects, no matter where she(in the office or on the road) she will always know what needs to be done across all of her projects.Product:The last screen I showed you was the ability for teams to work together on a site and organize tasks – but what about ME, how do I manage all of my tasks. If I’m a member of a few virtual teams(with tasks assigned to me), and let’s say I also have entered some personal tasks using Outlook. SharePoint and Outlook make this easier then ever with the all-up Tasks view in your personal site. Here you’ll see an aggregated view of all of your tasks on a timeline. As part of the connected experience the tasks that appear here will also appear in Outlook – so regardless of where you are, you’ll always know what you need to get done.
  • Storyline:The team has a dashboard showing key metrics relating to the project – they are able to collectively analyze the information, and provide each other with feedback and insights that will help them make decisions.Product:Turn insights into action by:Gathering qualitative insights on rich analysis.Capturing feedback and insights shared in real time to accelerate consensus and decision making based on analytical data.Surfacing KPIs and track contextual feedback for exception handling and quality management.Supplementing shared data with crowd sourced conversations, to support a guided sense making process.
  • Storyline: Communicating is really important, and this global team needs the ability to talk as if they were all sitting in the same room.Product: Companies are not only becoming more global, but people are spending more time working from home and remote locations – how do we make sure that we still have an ability to communicate and get work done regardless of if someone is present in the office. Lync makes it so easy to coordinate and communicate with your colleagues, partners, and customers regardless of where you are. Lync powers presence across office, and ensures that whether you’re in SharePoint or Word, you’ll always be one click away from communicating. As we’ve mentioned before – the person card is present throughout Office, and here you can see an example of this inside Lync.
  • Storyline:The team is able to quickly get all of the key project stakeholders together, work together on a joint document, and make specific decisions relating to successfully finishing the project.Product: Lync makes it as easy as a click to communicate with your colleagues – but what about working together with teams of people. Lync makes this just as easy – adding a person is as simple as a click or even drag-and-drop. You can see, hear, and collaborate in real time on the SAME document. Once you’ve experienced the ability to meet and collaborate in this manner, it will be hard to go back to traditional conference calls.
  • We’ve shown you how users EXPECT that social should follow them where they work with consistent Connected Experiences – but what does this mean for IT? It’s not a question of IF organizations will become more social, but a matter of WHEN. This means that IT has to figure out:This means that IT has to figure out how to -manage the environment, and all the users; -how to ensure that information is being shared securely to the right people without jeopardizing propriety information;-how to ensure that corporate governance – how to handle eDiscovery of information contained within social.-how to extend and develop to bring new solutions that continue to add business value.Office and SharePoint are the place where social across a company meets, and already offers many platform capabilities that IT departments will be looking for including:-Securing information – not just securing ACCESS to downloading information, but having the ability to control that actual information itself and avoiding compliance issues before they arise.-Managing identitiesSharePoint’s user profile allows organizations to take many identities from Active Directory to HR systems and bring them together in one place. This means social applications can go to one place, and get the information they need.-Integrating business applications Most organizations have many different systems that offer(or will offer) social experiences, how do you make it so that users don’t have to check several newsfeeds to get the information they need? SharePoint offers the ability to make existing LOB applications more social and to bring the social capabilities of applications directly into the newsfeed.
  • In the latest release SharePoint introduces a powerful new model for building apps. The loosely coupled architecture gives the freedom of choice for developers in the technologies they use to not only host their applications but also the tools they use to write them. These apps leverage industry web standards such as HTML, JavaScript, jQuery, JSON, REST, OData and OAuth to provide apps an integrated user experience, yet architecturally provides for loose coupling with SharePoint 2013. The heart of the social experience in SharePoint is the newsfeed, but as part of the connected social platform it’s designed to be heart of the social experience across your company. The new app model makes it easy to build and integrate new and existing apps. This gives, for example, an HR system the ability to alert employees via the newsfeed about an important event; simple integrations like this are better ways to engage with users then filling up inbox’s or places announcements on sites that the user may not even visit.Of course social goes far beyond SharePoint, and as we’ve shown in this deck touches many parts of Office. But what about custom built or legacy business applications? SharePoint’s RESTful API’s make it easy to provide these applications with services they need to make themselves social and leverage the power of the platform.
  • Information on Yammer and SharePoint positioning including the FAQ will be updated as new information is available available on http://yammer.
  • Information on Yammer and SharePoint positioning including the FAQ will be updated as new information is available available on http://yammer.
  • Social Intranets: Social SharePoint 2013 and Yammer Evolution

    2. 2. Stand-alone Social Networking + Social Networking Collaboration Suite Microsoft SharePoi nt Yammer already integrates with SharePoint 15 will include new socialSharePoint and Dynamics, and over time networking capabilities, and Yammer will it will offer more and more connections power the next generation of SharePoint with SharePoint, Office 365, Dynamics and Office 365 social experiences. and Skype.
    3. 3. Share
    4. 4. Engage in conversations Use community Make it easier to workto stay informed and knowledge to gain as a team and managemake better decisions. insight and find answers. your projects.
    5. 5. Share with everyone, or a smaller group Follow people, sites, hashtags, and documents Filter to see the company feed and mentions See the pulse of the company with trending tags
    6. 6. Find out who follows you Discover people you should consider followingFind out more about thepeople you’re following
    7. 7. One contact card accessible from anywhere in OfficeStay up-to-date on social activities inside Outlook
    8. 8. Update your profile Get to know someone by the activities they perform Join in on a conversation
    9. 9. Start a private conversationwith a smaller group
    10. 10. Find out who already has accessShare with people from insideand outside the enterprise Simplified permissions
    11. 11. Search for answers within communities Quickly find your recent communitiesFeature communities to drive membership
    12. 12. Understand how large and active the community isSee the most recent discussions Discover the people with the highest reputation
    13. 13. Ask questions, and contribute to discussionsSee best replies atthe top Discover experts and understand reputation
    14. 14. Collaborate at the same time
    15. 15. Find information from across the enterpriseSearch understands the intent of a query improves results
    16. 16. Search candeliver richexperiences Previews that are contextual to the results and drive action
    17. 17. Search across communities Find questions and answers in one place21
    18. 18. Search for people and expertise Find people based on the work they producePresence and profileinformation in theteaser
    19. 19. Sites help teams to get work done Organize projects, timelines, and tasksCreate or sharedocuments foreveryone to work on
    20. 20. One view of all your tasks Synchronized with OutlookSite feed for group conversations
    21. 21. Make collaborative decisions
    22. 22. Click to call, IM, Video chat,or e-mail Create groups and connect with anyone in your organization
    23. 23. Work together as a teamfrom anywhere in theworld
    24. 24. Ensure that information Provide a single view of the Build new social apps, and bringcommunicated via internal social people in an organization and important information from yournetworks is secure and compliant bring together identity-based LOB applications directly into thewith centralized IT policies. information from many sources. newsfeed.
    25. 25. Integrate businessapps Approval requested for expense report EP1000493. View / Approve / Reject Client
    26. 26. Best-in-class enterprise social networking stand-alone social service + in-app social experiences Yammer Enterprise Social Networking Services
    27. 27. Enterprise SocialWorld-Class TalentUnique Adoption Model
    28. 28. Learn more about SharePoint and experience SharePoint up and try Yammer