Securing Business: Strategic Enablement of Users

Business & IT: From Infrastructure to People

Business and IT Realities

Always on communications

Confidential communications

Global Infrastructures

Duplicate systems

Complexity is growing

Compliance is critical

Green IT Security & Compliance Business Process Business Continuity Risk Management ITIL Cost Management Process Maturity Capacity Planning Service Delivery Contingency Planning Supply-Chain Management Disaster Recovery Data Management Enterprise to Enterprise Collaboration Business Value IT Pain Management Performance Value for IT Revenue Enhancement Strategic Value Strategic Advantage Revenue Growth Profit Growth Cost Reduction Business Agility Server Consolidation Virtualization IT Automation Workload Optimization Data Management Risk Management Capacity Planning SOX HIPAA Basel II Healthcare Information Exchange Fax Business Service Management EDI provisioning X.509

Communications Landscape: The Reality Latency Content/Context Batch Real-Time Bulk Transactional Documents Messages

>80% of data movement today is by file exchange

80% of the data movement remains unmanaged

The primary method of multi-enterprise integration will continue to be file exchange

Only about one-seventh of all healthcare transactions are processed electronically today.

Meta Group / Gartner

The Impact: Communications Chaos Limited Visibility | Enforcement Issues | Operational Risk email ftp sms files messages fax B2B

1: MFT Ain’t Just for Technologist

MFT requirements don't just come from the data center. They also come from users who need to send files in an ad hoc fashion to support collaboration and compliance .

Where’s your data? FTP alone is not a viable option to give you the insight, security and performance and, ultimately, the risk mitigation necessary to responsibly conduct business . iPhone's problems concerns a new SMS vulnerability that could allow an attacker to remotely install and run unsigned software code with root access to the iPhone. Because e-mail connects through many routers and mail servers on its way to the recipient, it is inherently vulnerable to both physical and virtual eavesdropping . Current industry standards do not place emphasis on security ; information is transferred in plain text , and mail servers regularly conduct unprotected backups of e-mail that passes through.

2. Modernization isn’t Only a Platform Decision

IT modernization initiatives and the underlying scheduling and communication foundations should also be modernized.

Modernization is about Extending Value

The modernizing automating communication improves…

Customers service

Project document reviews

Contracts and agreements

Personal Healthcare Info

Strategic planning

Product Design timelines

Governmental filings

Insurance claims

Operations Processes

Integration

Visibility

Compliance

Reporting

Workflows

Service Levels

Costs

Revenue

3. IT is the bottleneck!

The speed of business requires business focused solutions which require less IT assistance for provisioning and ongoing demand management

One size does not fit all Business processes and people have different requirements and capabilities

Users Think Out of the IT Box For Communications and File Exchange

Users have Options that don’t require IT or Budget authorization!

It won’t happen to me…. The University of Miami announced that a case of six computer backup tapes containing the personal health information of some 2.1 million patients was stolen from a vehicle on 17 March. The data included information on hospital patients dating back to 1 January 1999. 2.1M patient records stolen NY Presbyterian Hospital employee stole patient information as part of an identity theft ring. The patient admissions rep accessed the personal health information of nearly 50,000 patients. He began to access the files and sell the information in early 2006. Hospital employee sells 50K patient records Health insurer WellPoint confirmed that the Social Security numbers, pharmacy and prescription records, and other personal health information for approximately 130,000 of its customers were left unsecured on the public Internet. Insurer leaves 130K records unsecured

4. Compliance drives Value

IT and business compliance are rapidly merging. The impact of audits and operations require effective governance & security for file transfer

Changing Processes It’s about continued compliance and improved agility, not technology

Changing Healthcare Compliance

Security Rules Apply Directly to Business Associates

Stricter PHI Management Requirements

Electronic Healthcare records

Required HSS Audits

TARP

5. Process is as Process Does

Centralized secure file transfer disciplines and technologies to manage end-to-end business processes is required on-premises, for software as a service, outsourcing or in the cloud.

Where’s your file? Multiple Platforms & Tools = Complexity

Connections are EVERYWHERE! Infrastructure, Files and People

Unified Communications: Processes, Payloads & People

A Single Platform for Platforms Payload and People