CASE STUDY Nº6: Prevention of work stressDeveloped by: (Higher School of Transport)This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commissioncannot be held responsible for any use which may be made of the information contained therein.
INTRODUCTIONThis is a presentation of “Alliance Transport & Logistics" (AT&L), aprivate company working in the sphere of transport and logisticswhich had continuously problems in the beginning because of stressat work. It was established in 1998 and registered according to theBulgarian Trade Law. The company provides a complete package ofservices including: international freight forwarding of full and partloads, groupage services to /from different European destinations,shipping brokerage and chartering, container transportation(FCL/LCL), air freight, railway transport, domestic transport anddistribution, management of public customs bonded warehouses,customs formalities and representation, warehousing, insurance.Due to intensity of work, varied clients and sometimes harsh workingconditions conflicts between warehousemen from one side and long-distance road drivers and part time drivers from other side appeared.There were conflicts between managers, warehousemen and clientsas well. 1
DESCRIPTION" AT&L"accepted ceaselessly to work for its clients striving toincrease the quality of the services offered. Its final goal is to putforward at the dynamic and constantly changing market onecomplex service that will be saving clients time and money thusmaking it easy for them to conduct their business. Its ambition wasto public customs bonded warehouses in Sofia and Burgas andoffices in the main Bulgarian towns.The managers analyzed the current situation selected a few waysfor development: strictly respect the National and Europeanlegislation in all its activities and on all level of staff. Theyappreciated that it is heavy work and can be implemented only byadvance technologies for intensification. 1
DESCRIPTIONFirst, the company renew or obtained its certificates according tostandard ISO 9001:2008 Quality management systems, ISO14001:2004 Environmental management systems and OHSAS18001:2007 Occupational Health and Safety. Simultaneously itstarted to open new offices with licensed warehouses in Sofiaand Burgas and e-connection for customs documents isprovided." AT&L" adopted Intelligent System for Management in transportand logistics, which allows:- Registration and marking of shipments, goods track and tracingfrom the warehouse to the final destination, informationexchange and claims;- Transfer of information inside the company, to/from clients andsubcontractors according to certain protocols;- Root and drivers working time optimization;Strict control of staff duties/rights, access and instructions wereinitiated. 1
DESCRIPTIONNow in the company:- All responsibilities of operators and drivers are clearfor both sides and possible obstructions are prevented.- Only instructed stuff have access to a truck when it isloading/unloading- The truck operation is expected, it is loading/unloadingas soon as possible.- There is a strict control of working time of emploees.- There is information about situation of any freight anytime (24 h a day, 7 days a week) from any point of thecompany by ICT.-The clients can check any time where their goods arefrom their office by Internet connection to the " AT&L"server.- Team building meetings are regular organized.In that way the level of risks and the number of stressfulobstructions were decreased. 1
WHAT CAN YOU LEARN FROM THIS CASE STUDY?The stress prevention in road transport sector is a long process. It rangesover all the staff involved in transportation like: managers, drivers andoperators. For this reason you should control the risks in the enterprise by:- good management;- strict control of working time, duties and rights, access of staff;- good communications with your colleagues;- enough training and instructions according to the your National and EUlegislations;- correct communications with your clients. 1
FINAL COMMENTSStress at the workplace is a choice. It isvery dangerous in transport and has tobe prevented.Keep strictly your duties and watch foryour rights at work.Enjoy life out of work. 1