Alessandra Toninelli, Angelo Bernabei & Grazia Cazzin                  An Open Source Platform for Business Process Mining...
Agenda                  SpagoBI                  The eBAM Project                  Process Analysis in a Real Business Use...
SpagoBI       Open Source Business Intelligencewww.spagobi.org
SpagoBI Conceptual Modelwww.spagobi.org
SpagoBI – Open Source BI Suite      • SpagoBI supports advanced BI functionalities            –     Reporting, charts, int...
The eBAM Project       Open Source Business Activity Monitoringwww.spagobi.org
Business Activity Monitoring      • Aggregation, analysis, and presentation of        real-time information about activiti...
The eBAM Project     • eBAM is an open source platform for Business Activity       Monitoring            – Within the SOA ...
eBAM Components      1. Meta Model            –     Services (process sub-units)            –     Messages            –   ...
eBAM Run Time Environment             Process Control                                            Presentation             ...
eBAM Design Environmentwww.spagobi.org
eBAM Features Summary           Event-based real-time process data management           Gather data from heterogeneous sou...
eBAM & SpagoBI       Business Process Analysis in a Real Business Use Casewww.spagobi.org
Real Business Scenario      •       On-line reservations of healthcare services via single              point of contact i...
Business Use Case Logical Interactions                            • Integrated with BPM                                – S...
eBAM & SpagoBI At Work                   Data Source                    Adaptor                       Events     REAL TIME...
SpagoBI Real Time Consolewww.spagobi.org
SpagoBI Real Time Console (2)www.spagobi.org
SpagoBI Real Time Console (3)www.spagobi.org
Process Mining      • SpagoBI integrates the        Weka open source        data mining engine       • Mining on data rela...
Conclusions & Future Work      • eBAM + SpagoBI            –     Real Time BI            –     Process mining            –...
Questions and Answerswww.spagobi.org
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SIMPDA 2011 - An Open Source Platform for Business Process Mining

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The presentation and the paper supported the speech by Alessandra Toninelli, SpagoBI Consultant, within the Full Paper Section of SIMPDA 2011 (Campione d'Italia, Italy; 29th June - 1st July 2011), the First International Symposium on Data-Driven Process Discovery and Analysis.

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SIMPDA 2011 - An Open Source Platform for Business Process Mining

  1. 1. Alessandra Toninelli, Angelo Bernabei & Grazia Cazzin An Open Source Platform for Business Process Mining Alessandra Toninelli SpagoBI Consultant – Research & Innovation Division Engineering Group alessandra.toninelli@eng.itwww.spagobi.org
  2. 2. Agenda SpagoBI The eBAM Project Process Analysis in a Real Business Use Case Conclusions & Future Workwww.spagobi.org
  3. 3. SpagoBI Open Source Business Intelligencewww.spagobi.org
  4. 4. SpagoBI Conceptual Modelwww.spagobi.org
  5. 5. SpagoBI – Open Source BI Suite • SpagoBI supports advanced BI functionalities – Reporting, charts, interactive dashboards – OLAP, Data mining – Ad-hoc reporting, query by example – Real time • Entirely open source • Multiple deployment solutions – Server, as-a-Service, cloud • Business approach – BI projects, data mining projects – Vertical applications (by product, market, area)www.spagobi.org
  6. 6. The eBAM Project Open Source Business Activity Monitoringwww.spagobi.org
  7. 7. Business Activity Monitoring • Aggregation, analysis, and presentation of real-time information about activities inside organizations and involving customers and partners. [Gartner, Inc.] • What for ? – Provide real-time information on service state – Identify issues and new business opportunities – Support decision making and (re)action to eventswww.spagobi.org
  8. 8. The eBAM Project • eBAM is an open source platform for Business Activity Monitoring – Within the SOA Eclipse Project • Implemented using standard technology – OSGi • Monitoring – Services, Processes – Applications – Infrastructureswww.spagobi.org
  9. 9. eBAM Components 1. Meta Model – Services (process sub-units) – Messages – Alarms 2. Design Environment – Define services and messages of interest – Define message adapters – XML specifications – Graphical designer within Eclipse IDE 3. Run Time Environment – Events intercepted by adapters – Alerts & CEP – RT console & dashboardswww.spagobi.org
  10. 10. eBAM Run Time Environment Process Control Presentation Console Dashboard Services Alert Services Meta model Rules Services - CEP Cache area SLA Event Manager Adapter DataFlow Services Log, JMS, SOAP, XML, JDBC…ali External Event External Event External Event provider provider providerwww.spagobi.org
  11. 11. eBAM Design Environmentwww.spagobi.org
  12. 12. eBAM Features Summary Event-based real-time process data management Gather data from heterogeneous sources Rules and/or Complex Event Processing (CEP) engine Definition of alarms, notifications & SLAs Monitoring console and control on processes & services Analytical meta-model with historical data analysiswww.spagobi.org
  13. 13. eBAM & SpagoBI Business Process Analysis in a Real Business Use Casewww.spagobi.org
  14. 14. Real Business Scenario • On-line reservations of healthcare services via single point of contact in one of the largest regions in Italy – SOA infrastructure – Services as business process sub-units • Project goals 1. Real Time monitoring of citizens’ and organizations’ operations • Alarms & notifications (to detect critical situations) 2. Process data mining • To understand and re-organize the reservation network structurewww.spagobi.org
  15. 15. Business Use Case Logical Interactions • Integrated with BPM – Start/stop of processes • Interacting with monitored objects – Bidirectionalwww.spagobi.org
  16. 16. eBAM & SpagoBI At Work Data Source Adaptor Events REAL TIME Real Time Console Other SpagoBI Engines Event Manager HISTORICAL ANALYSIS Database DASHBOARDS KPI REPORTSwww.spagobi.org
  17. 17. SpagoBI Real Time Consolewww.spagobi.org
  18. 18. SpagoBI Real Time Console (2)www.spagobi.org
  19. 19. SpagoBI Real Time Console (3)www.spagobi.org
  20. 20. Process Mining • SpagoBI integrates the Weka open source data mining engine • Mining on data related to reservation – Clustering to identify which treatments collect most request wrt. to territorial dimensions • citizens’ attributes • social indicatorswww.spagobi.org
  21. 21. Conclusions & Future Work • eBAM + SpagoBI – Real Time BI – Process mining – Entirely open source – Deployed in a real business scenario • Future Developments – Enhance support for process mining – More business use cases… looking for input ☺www.spagobi.org
  22. 22. Questions and Answerswww.spagobi.org

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