SIMPDA 2011 - Business opportunities in applying Process Mining to operational and management enterprise processes
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SIMPDA 2011 - Business opportunities in applying Process Mining to operational and management enterprise processes

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The presentation supported the speech by Stefano Scamuzzo and Antonio Majori at SIMPDA 2011, the First International Symposium on Data-Driven Process Discovery and Analysis, taking place in Campione ...

The presentation supported the speech by Stefano Scamuzzo and Antonio Majori at SIMPDA 2011, the First International Symposium on Data-Driven Process Discovery and Analysis, taking place in Campione d'Italia (Italy) from 29th June to 1st July 2011.

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    SIMPDA 2011 - Business opportunities in applying Process Mining to operational and management enterprise processes SIMPDA 2011 - Business opportunities in applying Process Mining to operational and management enterprise processes Presentation Transcript

    • Business opportunities in applying Process Mining to operational and management enterprise processes The point of view of a Systems Integrator Antonio Majori, Stefano Scamuzzo Research & Innovation Division Engineering Group antonio.majori@eng.it stefano.scamuzzo@eng.itwww.spagoworld.org
    • Introduction to Engineering Group Process mining goals & prospective Process mining & integration middleware Process mining & Intelligence Use Cases Conclusionwww.spagoworld.org
    • Engineering Group The leading Italian independent privately-owned software and Information Technology services company, in the top 10 European software and services provider list. A complete and integrated offering: software development, systems integration, consultancy, outsourcing, proprietary and open source products. Benelux Brazil Argentina Italy Lebanon 40 BRANCHES IN ITALY, BENELUX, LATIN AMERICA AND THE MENA AREA 1,000 LARGE ACCOUNTS IN ALL MARKET SECTOR 758.6 M€ REVENUE (2010)www.spagoworld.org
    • Engineering Group and Innovation Production environments aimed at continuous innovation, flexible approach, knowledge of vertical business models, cross-market technological expertise in best brand and proprietary solutions, sustained by the training-research-innovation virtuous circle. Research Innovation PA and Healthcare System Integration & Consultancy Open Source and Business Intelligence Enterprise Resource Planning Automation and Controls Enterprise Content Management Broadband Media Services Geographic Information System Industry Finance Managed Utility Telco operations Solutions Training 6.500 IT SPECIALISTS 400 R&I SPECIALISTSwww.spagoworld.org
    • Engineering Group and Industrial Open Source The only entirely open source, The open source platform for the innovative and flexible business governance of middleware services and intelligence suite the development of SOA/BPM applications eclipse Business Process extended Business Activity Management Monitoring www.spagoworld.org The java enterprise framework for the The open source platform to measure, development of web and multichannel analyze and monitor the quality of applications in SOA environments product, procersses and services SpagoBI, Spagic, Spago4Q and Spago are hosted by the forge of: eBPM and eBAM are hosted by the forge of:www.spagoworld.org
    • Goals and proposals To enrich open source platforms providing them with functionalities that support a process-based approach To support As Is analysis activities To support the usage of mining techniques on existing information To provide simulation solutions in the context of process refactoring To manage the separation between Operational and Intelligence data, making easier the adoption of intelligence services in projectswww.spagoworld.org
    • SOA Universal Middleware / context High Business sponsorship Business-Led Enterprise Projects Projects Drivers Drivers Unified Information with SOA Unified Information with SOA Process IT-Led Projects Projects Designing your own information Designing your own information system, starting from strategic system, starting from strategic High planning planning Low SOA Complexitywww.spagoworld.org
    • From information silos to Universal Middleware Information SilosInformation systems are unable to properly manageinteractions with the related information systems. Manufacturing Financial Booking Financ. CRM CRM …….. … SOA Enterprise Service Bus Unified logical application The Integration Bus facilitates relationships with user’s views on services organized between systems, but …it’s still an organization by rules, processes and compositions made of separated units and we are lacking: unified information collaboration definition of a strategic plan.www.spagoworld.org
    • Architectural Framework We need an architectural framework to support new projects in aacollaborative components We need an architectural framework to support new projects in collaborative components development model through a process-based design where services work in synergy on development model through a process-based design where services work in synergy on information that is unique, consistent and shared. information that is unique, consistent and shared. Due to time constraints, related to various organisation rules and opportunities, aanew service is Due to time constraints, related to various organisation rules and opportunities, new service is carried out in two phases: integrating existing systems; re-engineering processes and the carried out in two phases: integrating existing systems; re-engineering processes and the business logic. business logic. Where is the Requirements ? information ? New components ? Reuse ? Components deploy on infrastructural nodes Standard Connectors Process diagrams Application services New Platform Infrastructure services Methodologies Monitoring & Unified Information Managementwww.spagoworld.org
    • Platform & Process Mining Process Mining Universal Middleware Analysis – discovery from legacy log of user activity, services Middleware Services manager and process Process & Rules Front-end modules Runtime – conformance verify a new process model Back-end modules modules Integrat. Refactoring – extension test the possible extensions to the WS/SOAP Unified DBMS DOC JMS processes. …. Information External systems (application, DBMS, middleware, ..)www.spagoworld.org
    • Planning & Process Mining Process Mining techniques can be adopted throughout the whole project life cycle: As-Is Activity Analysis To-Be Activity Analysis Develop the first release Define/develop new extensions in order to substitute some external systems.www.spagoworld.org
    • Governance & Project team organization User Interface User Interface Processes & Rules Processes & Rules Components Components Architect/Developer Architect/Developer Analyst Analyst Architect/Developer Architect/Developer Design User Interface Design User Interface Design new components Design new components Discovery Discovery Search widget Search widget Search components Search components on catalog on catalog on catalog on catalog Rules Rules Develop Ajax UI Develop Ajax UI Develop components Develop components (rules engine) (rules engine) Conformance Conformance Develop User Develop User BPM Process BPM Process Complete BPMN Complete BPMN Business Logic UI Business Logic UI (BPMN) (BPMN) (technical information) (technical information) Develop User Develop User Business Logic UI Business Logic UI Publishing Publishing Publishing Publishing on Catalog on Catalog on Catalog on Catalog Publication Publication Proxy Configuration Proxy Configuration configuration configuration Application war Application war Extension Extensionwww.spagoworld.org
    • Spagic: open source SOA Universal Middleware Governance Process & BPM Service modeling management Business Business Rules Activity management t en Inte monitoring m age gra tion eForm an /Co ope M rati d on M Lifecycle an BPM/ETL iddl g Engine ewa in el re od Cooperation M ss Connectors ine Integration B us SOA ESB Application (Web-Mobile) (Web-www.spagoworld.org
    • Spagic & Process Miningwww.spagoworld.org
    • Use case: tree years for the new ERP / As IS Accounting Suppliers CRM Back-office Resources Portals (Legacy) Counter DW Services HR IDM (security) Unrelated application silos: each area contains multiple unrelated applications. Unrelated application silos: each area contains multiple unrelated applications. Non-homogeneous technologies (Java, Access, Cobol, ..). Non-homogeneous technologies (Java, Access, Cobol, ..). Organizational processes relying on individual relations (e.g. telephone Organizational processes relying on individual relations (e.g. telephone calls) where data exchange can not be controlled (e.g. MS-excel and manual entry). calls) where data exchange can not be controlled (e.g. MS-excel and manual entry). Information is fragmented and often duplicated in different systems. Information is fragmented and often duplicated in different systems. Governance on systems and not on processes; therefore lack of SLA. Governance on systems and not on processes; therefore lack of SLA. Difficult professional growth of the corporate staff. Difficult professional growth of the corporate staff.www.spagoworld.org
    • Use case / To Be No more silos: two dashboards for all services supported by an integration bus (ESB) and defined by processes and rules. Governance on a single monitoring environment. Back office Dashboard Front-office Dashboard Front End modules Front End modules External Systems External Systems User User User User Component Component Component Component Service Manager Service Manager Business Business Business Business Components Components Components Components Interf. Interf. Interf. Interf. Interf. Interf. Integration BUS Integration BUS Connect. Connect. Connect. Connect. Connect. Connect. Middleware Services RULES Management Registry BPM ETL DOCUM. IDM Engine Monitoringwww.spagoworld.org
    • Use Case / Solution with Process Mining As IS pre analysis Organizational processes designed through the ARIS modeler To Be analysis Functional & Business Transaction Technical Component Log Analysis Detail Process BPM Spagic Execution (ARIS) generation BPM Process log Extraction of ProM Mining Knowledge Tuning & Refactorywww.spagoworld.org
    • Business Intelligence / context New data sources Traditional BI is over The need to discover information in data The growing importance of time and spacewww.spagoworld.org
    • Business Intelligence / emerging requests Business Performance Management Business Activity Monitoring Real Time Business Intelligencewww.spagoworld.org
    • Business Intelligence / real time … is not analyzing all your operational data … … is not loading all your operational data into the Data Warehouse aside historical ones … IT’S ABOUT DETECTING RELEVANT EVENTS Complex Event Processing Process Mining emerges as a crucial technique to discover hidden informationwww.spagoworld.org
    • Business Intelligence / open sourcewww.spagoworld.org
    • Business Intelligence / PM in SpagoBI Extract unknown or hidden information from process data in some structured form, such as events and logs Detecting inconsistencies between process models and process instances Gathering hidden information that suggests the creation of new process modelswww.spagoworld.org
    • Business Intelligence / an example On-line reservation systems for healthcare systems, through the single point of contact, named CUP The goal is to monitor the quality of health information systems for citizenswww.spagoworld.org
    • Business Intelligence / how RT and BAM work Data Source Events REAL TIME Real Time Console Other SpagoBI Complex Engines Event Processing Engine HISTORICAL ANALYSIS Database • Integrated with BPM – Start/stop of processes • Interacting with monitored objectswww.spagoworld.org
    • Business Intelligence / an examplewww.spagoworld.org
    • Conclusion Process Mining Design Operational Intelligence Environment Environment Process Mining Process Mining can be the bridge between operational and intelligence environments in enterprise projects where the design activity crosses all domains and departments: analysis and refactoringwww.spagoworld.org
    • Questions and Answerswww.spagoworld.org