Orientation
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  • Welcome to Volunteer Orientation!I am really excited that you all have decided to volunteer to work in our clinic. There are a few things we’d like you to be aware of before your first day in the clinic, as well as some online training you will be expected to complete. We would like to cover all of this today.
  • Welcome to Volunteer Orientation!I am really excited that you all have decided to volunteer to work in our clinic. There are a few things we’d like you to be aware of before your first day in the clinic, as well as some online training you will be expected to complete. We would like to cover all of this today.
  • Our Mission here at Open Door is to provide basic medical care for low income people without insurance or readily accessible healthcare through the professional operation of a volunteer free community healthclinic.
  • The vision of Open Door is to fill the gap in healthcare resources for those who are currently underserved. Since its inception, Open Door has been devoted to helping others so they can in turn positively participate in the community.
  • Open Door Health Clinic is run by a Board of Directors. This group of people makes many of the financial decision of the clinic and keep the clinic open. Under the Board is a very small staff of paid professionals who run the day-to-day operations of the clinic. Recruiting volunteers, outreach education, and public relations are mostly accomplished by this group of individuals. Of course, on clinic days, we could not exist without our volunteers. Medical professionals and students, translators and concerned citizens, we need a wide array of individuals to help patients.Funding comes from a variety of sources, but we really owe it to donors in the local community for financial and in-kind donation. Part of successful clinic operation depends on community support, of which we are extremely thankful. We are also in debt to the United Way, without their help, our clinic would not be possible.
  • Not only are we a diverse group of individuals serving the community, but our patients represent a diverse population.With recent healthcare legislation, you might wonder who would be served by a Free Clinic, or you might even wonder if a Free Clinic is necessary. We have not seen a decline in the number of individuals visiting our clinic. In fact, over the past few years, we have had to expand our clinic services here in Ellensburg, as well as open a third clinic location in Yakima!While many patients we see do not have insurance, we occasionally will see patients who have insurance but find that their copay is so large that they cannot pay it. Or perhaps they pay for coverage for the catastrophic events, like emergency surgeries or LifeFlight transportation. Or perhaps these are individuals in transit or who have no local provider. We see all patients, all peoples, and at all clinics.
  • Right now you might be asking, “What could I possibly add to the team? I don’t know how to do anything yet.” We take all volunteers at all abilities, and we help you find your strengths. You might not be able to do everything, but you can do something. And we want you to be part of our team.
  • The word “volunteer” means a person who freely offers to undertake a task. But we like to think that you do get something for your time spent at Open Door. You get real experience in clinic operations, patient interaction, and opportunity to follow patient flow from intake to discharge. We also track the number of hours you volunteer, so should you ever wish to provide a school or business with information about your work experience, you can quantify your time with us. We provide training in basic triage, with education on obtaining an accurate patient history, taking blood pressure, and more.After one month or 3-4 clinics of volunteering, you are welcome to shadow one of our many providers (provider to use his or her own discretion). This is especially exciting for those of you who are unsure of your future plans, as we have many different providers with different certifications. Medical Doctors, Doctors of Osteopathy, Physician Assistants, and Nurse Practitioners all regularly volunteer for Open Door.After about four months of regular volunteering, you may become eligible to have a letter of reference written on your behalf.
  • When you volunteer for Open Door, you volunteer for the patients and for the community. You represent healthcare to a lot of people, and we ask you to do so professional, both in dress and in speech.We ask that you adopt business-casual attire on clinic days. This means no jeans, unless they are “dress” jeans, no short skirts, flip flops, etc. Dress as you would dress to a normal day at the office.When you are in parts of the clinic where we have patients, it is important to be professional in your speech and actions. For example, talking about that great party last night or the usage of slang or derogatory terms is greatly unprofessional. Imagine you are a patient in a clinic, hoping to receive care for your ailment. How would you like the staff at your clinic to speak and act? Practice professionalism, and you will become professional.
  • Part of professional discourse are the five steps known as AIDET.A – Acknowledge the patient instantly, with a warm greeting and a positive, friendly smile.I – Introduce yourself by name, and who you are at the clinic if necessary, and WHY you are talking to them.D – describe how long, or the Duration of the wait, procedure or request.E – give an Explanation about and get them involved in their treatment. Your explanation should be followed by, “do you have any questions?”T – Thank your patients for waiting, for providing their information, for choosing our clinic, etc. Just thank them!
  • Patients generally start lining up outside clinic doors thirty to forty minutes prior to the start of clinic. When the volunteers arrive, we first have to set-up the clinic operations – our medical records, patient intake forms, and all necessary materials for the clinic to run have to be removed from storage and set up for use.Patients generally enter the clinic in the order they arrived, signing a patient list for the day. We have to closely monitor the number of patients we see so as not to overload our providers, or make clinic run longer than necessary. This sometimes means turning patients away. This can be uncomfortable, frustrating, and disheartening. We want to maximize our ability to help our patients, but we can only accomplish what we have staff to accomplish.When the patients enter the clinic, priority is the first two patients. We quickly must pull files, fill out paperwork, and have them sign (if they are new) some privacy documentation and patient intake forms. When documentation is complete, a patient will be taken in the order they arrived for triage. During this time, vital statistics such as height, weight, blood pressure, etc. are gathered and entered into the patient chart. An accurate patient history is also taken at this time.The first few patients will be roomed and seen by a provider right away. We keep one room open and continue to triage the rest of the waiting patients. We do this to streamline the process of being seen.

Orientation Presentation Transcript

  • 1. Volunteer Orientation
  • 2. Volunteer Orientation
  • 3. Course Summary • What is the Open Door Health Clinic? Mission Organization Chart Vision Our Patients • What does it mean to be a Volunteer? Opportunities Training Responsibilities Professionalism • The Clinic Patient Flow Locations
  • 4. MISSION To provide basic medical care for low income people without insurance or readily accessible healthcare through the professional operation of a volunteer free community health clinic.
  • 5. VISION To fill the gap in healthcare resources for those who are currently underserved. Since its inception, Open Door has been devoted to helping others so they can in turn positively participate in the community.
  • 6. Staff Volunteer Medical Professionals Board of Directors Non-Medical Volunteers Donors
  • 7. Our Patients • Undocumented immigrants • People without insurance • People with insurance but… • Copay is un-payable • Insurance is for ER or catastrophic coverage only • No local provider (students, transients, etc)
  • 8. Opportunities • Clinic Experience • Hours • Triage • Filing & Intake • Provider Shadow (available after 1 month or 3-4 clinics) • Letter of Reference (available after 4 months of at least 2 clinics per month)
  • 9. Volunteer Responsibilities • Online Training • Professionalism In speech and in dress • Patient Charts & Filing • Customer Service • Translation • Basic Triage Patient vitals and patient history
  • 10. www.udemy.com/odhc_volunteering
  • 11. Professionalism Jeans Flip flops Short skirts Low-cut shirts T-shirts
  • 12. Patient Flow • Patient Arrival • Patient Intake • Sign-in • File location/creation • Triage • First few are seen right away • All remaining patients are triaged • Patient seen by provider
  • 13. Locations We have three clinic locations: Ellensburg Cle Elum Yakima 521 E Mountain View Ave 201 Alpha Way 210 S 11th AVE, Suite 40 Every 2nd & 4th SAT Every 1st & 3rd WED 9am-Noon 4-8pm Every 1st & 3rd SAT, Every 2nd & 4th THUR 9am-Noon 6-9pm