E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

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  • Watch out that we don’t give away too much detail to competition hereQualify Sovos at scale as being one of few outfits that know what they’re doing with this
  • Innovation benefits examples
  • E2 Virtual Conf 2010 slides "Accelerating Business Performance with Enterprise 2.0

    1. 1. Accelerating Business Performance via Enterprise 2.0 Approaches and Technology<br />
    2. 2. Introduction<br />2<br />
    3. 3. Strategy and Execution Consulting Firm<br />Focus: Helping organizations accelerate business performance with strategic uses of social and collaborative technologies<br />Employee & Workplace Performance<br />Process Performance <br />Sales<br />Marketing<br />Partner Relationships<br />Customer Engagement<br />Introduction<br />About<br />What We Do<br />Team Experience: Sun Microsystems, Cisco, McKesson, Sony PlayStation, Sabre, KPMG, amongst others<br />3<br />
    4. 4. Topics<br /><ul><li>Enterprise 2.0 – Where’s the Business Value?
    5. 5. Value Inhibitors
    6. 6. Setting Up for Performance Acceleration
    7. 7. Performance Acceleration Outcomes</li></ul>4<br />
    8. 8. ENTERPRISE 2.0 – What is it?<br /><ul><li>Enterprise 2.0 – what is it?
    9. 9. What its not
    10. 10. Setting Up for Performance Acceleration
    11. 11. Performance Outcomes
    12. 12. Q&A</li></ul>&lt;placeholder image&gt;<br />
    13. 13. ENTERPRISE 2.0 – What is it?<br />Customer Centricity<br />Operational Efficiency<br />Drive Revenue<br />Innovation<br />Lower Cost<br />Customer Centricity<br />Customer Centricity<br />Reduce Risk<br />It’s performance acceleration through the strategic use of social and collaboration approaches and technology, in the context of business objectives<br />6<br />6<br />
    14. 14. ENTERPRISE 2.0 – What is it?<br />It’s about improving discrete outcomes by including customers, employees, distribution partners and suppliers…. <br />
    15. 15. ENTERPRISE 2.0 – What is it?<br />Today’s Process Centric Design<br />Heightened risks and costs of building, marketing and selling products<br />Ineffective engagement models to sell what customers want to buy<br />By moving from closed, linear processes…<br />
    16. 16. Social Computing concepts and technologies accelerate performance by placing people at the nucleus of business activity. <br />The High Performance Design<br />…to a social, collaborative design….<br />9<br />
    17. 17. …in the context of business activity. <br />10<br />
    18. 18. Discrete business activity can be unnecessarily fenced in by ERP/ SCM/CRM and Intranet/ Extranet design <br />11<br />
    19. 19. +<br />Process<br />Social<br />It’s about improving business outcomes by complimenting traditional,structured output with richer social and collaborative input. <br />
    20. 20. Social<br />Process<br />But it also means objectively identifying where structured processes can in fact be enhanced or re-designed with social and collaborative constructs. <br />
    21. 21. Process<br />Social<br />And where it can’t.<br />
    22. 22. Its being cognizant about governance and compliance and injecting social constructs at the right points within discrete business processes<br />
    23. 23. Its about measuring progress and the value of contributors in the flow of work<br />16<br />
    24. 24. It’s about responding to behaviors and participation incentives, with better ways to get the job done<br />
    25. 25. Value Inhibitors<br /><ul><li>Enterprise 2.0 – what is it?
    26. 26. Value Inhibitors
    27. 27. Setting Up for Performance Acceleration
    28. 28. Performance Outcomes
    29. 29. Q&A</li></li></ul><li>WHAT WONT DELIVER SUSTAINABLE ADVANTAGE<br />If you frame tools as Enterprise 2.0…<br />
    30. 30. If you consider Social or Collaboration a “Strategy”<br />
    31. 31. If you consider Collaboration or Social, an Outcome. <br />
    32. 32. If you approach it as a one-size –fits-all design<br />
    33. 33. SETTING UP FOR PERFORMANCE ACCELERATION<br /><ul><li>Enterprise 2.0 – what is it?
    34. 34. Value Inhibitors
    35. 35. Setting Up for Performance Acceleration
    36. 36. Performance Outcomes
    37. 37. Q&A</li></li></ul><li>Focus on Discrete Performance Objectives<br />
    38. 38. Identity where collaboration and social concepts can move the needle<br />
    39. 39. Design for participation early and you’ll have adoption later<br />
    40. 40. Account for change management, support & user guidance<br />27<br />
    41. 41. Show each user benefits of using tactics and tools<br />28<br />
    42. 42. Be able to identify where to replace and where to augment based on the right execution path for your enterprise<br />
    43. 43. Be ready to articulate the effort, and switching cost<br />30<br />
    44. 44. PERFORMANCE OUTCOMES<br /><ul><li>Enterprise 2.0 – what is it?
    45. 45. Value Inhibitors
    46. 46. Setting Up for Performance Acceleration
    47. 47. Performance Outcomes
    48. 48. Q&A</li></li></ul><li>Drive Revenue<br />
    49. 49. Reduce Cost<br />
    50. 50. Lower Risk<br />
    51. 51. Closing Thoughts<br /><ul><li>Enterprise 2.0 – what is it?
    52. 52. Value Inhibitors
    53. 53. Setting Up for Performance Acceleration
    54. 54. Performance Outcomes
    55. 55. Q&A</li></ul>&lt;placeholder image&gt;<br />
    56. 56. ThanksQ&A<br />Oliver Marks<br />E: Oliver.Marks@sovosgroup.com<br />Twitter: @olivermarks<br />Sameer Patel<br />E: sameer.patel@sovosgroup.com<br />Twitter: @sameerpatel<br /><ul><li>Enterprise 2.0 – what is it?
    57. 57. What its not
    58. 58. Setting Up for Performance Acceleration
    59. 59. Performance Outcomes
    60. 60. Q&A</li></ul>Contact: <br />Email: info@sovosgroup.com<br />Web: http://www.sovosgroup.com<br />&lt;placeholder image&gt;<br />
    61. 61. TALKKING POINTS SLIDES<br />37<br />
    62. 62. Drive Revenue: Its about designing an engagement and relationship architecture that lets you identify and respond to customer and lead requests from all relevant parts of the enterprise<br />
    63. 63. Reduce Cost: Its about fostering innovation that comes from open interactions with those that know your customers needs best: distribution partners and customers them selves. And from those that know the power of your products best: your suppliers<br />
    64. 64. Reduce Cost: XXX<br />40<br />
    65. 65. Mitigate Risk: Its about adding transparency to reduce risk, measure capital and operational investment performance in the flow of activity<br />
    66. 66. Mitigate Risk: Its about identifying the best performers in the enterprise based on in the flow participation and contribution to core performance objectives<br />
    67. 67. Mitigate Risk: Its about engaging known and unknown experts across your extended ecosystem to significantlyimprove the likely hood of programmatic success<br />
    68. 68. Its strategically enabling social interactions, and identifying the best people to enrichen the output from what have traditionally been structured ERP driven processes typically managed by ERP and CRM systems<br />44<br />

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