Trends And Social Media   Feb09
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Trends And Social Media Feb09

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Some thoughts and trends on customer experience

Some thoughts and trends on customer experience

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Trends And Social Media   Feb09 Trends And Social Media Feb09 Presentation Transcript

  • Campbell Scott CEO February, 2009
  • Eist le fuaim na habhann agus gheobhaidh tú breac
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  • People are socialising, connecting and organising
  • and are seeking and voicing opinion www.flickr.com : bovinity
  • Media is changing
  • and shouting at people is less effective www.flickr.com : brymo
  • Customers are more informed and demanding
  • Organisations can listen www.flickr.com : sfllaw
  • and have conversations with people
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  • Insight Promotion Reputation Support
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    • Simplicity – design customer experience
    • Listening
    • Join your queue
    • Media is changing
    • Customers are more informed
    • Collaboration and organisations
    • Customers have a voice
    • Conversation builds trust
    • Exceed expectation – call back, last agent
    • Devotion
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    • Thank You
    • [email_address]
    • 086 8149050
    • Twitter - @campbellscott