Campbell Scott CEO February, 2009

Eist le fuaim na habhann agus gheobhaidh tú breac

People are socialising, connecting and organising

and are seeking and voicing opinion www.flickr.com : bovinity

Media is changing

and shouting at people is less effective www.flickr.com : brymo

Customers are more informed and demanding

Organisations can listen www.flickr.com : sfllaw

and have conversations with people

Insight Promotion Reputation Support

Simplicity – design customer experience Listening Join your queue Media is changing Customers are more informed Collaboration and organisations Customers have a voice Conversation builds trust Exceed expectation – call back, last agent Devotion

Simplicity – design customer experience

Listening

Join your queue

Media is changing

Customers are more informed

Collaboration and organisations

Customers have a voice

Conversation builds trust

Exceed expectation – call back, last agent

Devotion

Thank You [email_address] 086 8149050 Twitter - @campbellscott

Thank You

[email_address]

086 8149050

Twitter - @campbellscott