Your SlideShare is downloading. ×
Trends And Social Media   Feb09
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Trends And Social Media Feb09

301
views

Published on

Some thoughts and trends on customer experience

Some thoughts and trends on customer experience

Published in: Business, Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
301
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Campbell Scott CEO February, 2009
  • 2. Eist le fuaim na habhann agus gheobhaidh tú breac
  • 3.  
  • 4.  
  • 5.  
  • 6.  
  • 7.  
  • 8. People are socialising, connecting and organising
  • 9. and are seeking and voicing opinion www.flickr.com : bovinity
  • 10. Media is changing
  • 11. and shouting at people is less effective www.flickr.com : brymo
  • 12. Customers are more informed and demanding
  • 13. Organisations can listen www.flickr.com : sfllaw
  • 14. and have conversations with people
  • 15.  
  • 16.  
  • 17.  
  • 18. Insight Promotion Reputation Support
  • 19.  
  • 20.  
  • 21.  
  • 22.  
  • 23.
    • Simplicity – design customer experience
    • Listening
    • Join your queue
    • Media is changing
    • Customers are more informed
    • Collaboration and organisations
    • Customers have a voice
    • Conversation builds trust
    • Exceed expectation – call back, last agent
    • Devotion
  • 24.  
  • 25.
    • Thank You
    • [email_address]
    • 086 8149050
    • Twitter - @campbellscott