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Appointment Quest
Training
© Sound Telecom 2014
Logging In
 Open your web browser and type in the website address:
 http://www.appointmentquest.com/business
 Login information will be provided to you
To Make an Appointment
 Click “Make Appointment”
Select Appointment Type
 This information varies by account.
Choose Date and Time
 Available dates/times highlight when you mouse over them.
New Customer
 If the customer is new, fill out their info.
Return Customer
 Click the Returning Customer tab and find their info.
Finalizing and Confirming
 Checkmark the Notification, Confirmation,
and Reminder boxes, then click Make
Appointment, then click Confirm.
Reschedule an Appointment
 Click the first letter of the last name
Finding the Client
 Click the client’s name
Confirm Correct Client
 By reading the information, then click the Appointments tab
Find the Appointment
 By clicking 1 future appointment
Reschedule
 Click the reschedule button, then make a new appointment
Cancel an Appointment
 To cancel, follow the reschedule procedure, but
instead of pressing Reschedule, press Cancel
If you have any questions,
please contact your
Account Manager at
1-877-257-9289

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Sound Telecom - Appointment Quest Training