SPA	  BELGIUM	  FACEBOOK	  CASE	  INFO:	  Title	  in	  Calibra	  (Body)	  28	  pixels.	  All	  Capital.	                  ...
HOW	  TO	  TRANSLATE	  TO	  FACEBOOK	  ?	                                             2	  
WE	  WERE	  STRUCK	  WITH	  IMPORTANT	  Q’S…	                                                          1	  page	  per	  pr...
1	  Page	  Advantages	                             1	  page	  per	  product	  Advantages	  •  Lots	  of	  potenJal	  conte...
5	  
SOLID	  FOUNDATIONS	                    6	  
WHAT	  WOULD	  CONVINCE	  PEOPLE	  TO	  LIKE	  SPA?	    •  What	  promise	  will	  we	  be	  making	  to	  our	  Facebook	...
ENLARGE	  THE	  UNIVERSE	  –	  3	  CONTENT	  PILLARS	                                 	   Their	  universe	               ...
9	  
CONTENT	  APPROACH	                            SPA’S	  CONTENT	  RECIPE	                                                  ...
Keep	  your	  company	  	   out	  of	  the	  content	  	                                     11	  
QUESTION	  OF	  PRIORITIES	   •  Value                  •  Fan Engagement               •  Brand •    Give to get         ...
PROMISE	  SPA	  REINE	  Spa	  Reine	  let’s	  you	  experience	  pure,	  inspiring	  moments	  with	  your	  friends	  and...
CONTENT	  WHEEL	  SPA	  REINE	                                  Moments	  with	  family	  &	  friends	                    ...
PROPOSITION	  SPA	  SPARKLING	  “Each	  day	  we	  make	  your	  day	  a	  sparkling	  day”	  Smile,	  laugh,	  explore,	 ...
CONTENT	  SPA	  SPARKLING	                                                       Outside	  AcJviJes	                      ...
PROPOSITION	  SPA	  GENERAL	   “Join	  us	  on	  a	  journey	  into	  the	  heart	  of	  our	   sources	  and	  ini?a?ves”...
CONTENT	  SPA	  GENERAL	                                                    Nature	  &	  ecology	                         ...
EACH	  MONTH:	  CONTENT	  CALENDAR	  –	  EACH	  WEEK:	  CONTENT	  DETAILS	                                                ...
WHAT	  DOES	  SPA	  EXPECT?	  29/06/12	                                20	                                                ...
A	  PAGE	  WITH	  A	  STRONG	  VISION	  •  Each	  day	  bring	  interesJng,	  original	  and	  inspiring	     content	  to...
MANY DRIVERS. ONE KARMA.                                                         Setup	                                   ...
BASIC	  ELEMENTS	  OF	  THE	  PAGE	                                     23	  
24	  
About	  text	  Different	  tabs	                                             25	  
Spa	  Mama	  Baby	  Program	  Reference	  to	  website	                                                                   ...
HOW	  TO	  STAND	  OUT	  CREATIVELY?	                                                 27	  
ENGAGEMENT	           28	  
“Fans	  don’t	  care	  about	  your	  	      beauJful	  designed	  	         Facebook	  page”	                            ...
HOW	  DO	  PEOPLE	  USE	  FACEBOOK?	                                                30	  
«	  All	  posts	  of	  my	  friends	  and	  Liked	  Pages	  appear	  in	  my	  newsfeed	  »	                              ...
Only	  Top	  Stories	  are	  shown	  (!)	                       32	  
A	  COMPLEX	  EQUATION?	                         33	  
UNDERSTANDING	  EDGERANK	  =	  KEY	  EdgeRank	  is	  made	  up	  of	  3	  variables:	  Affinity,	  Weight,	  and	  Time	  De...
ENGAGEMENT	  IS	  KEY	  TO	  INFLUENCE	  EDGERANK	  	  Fans	  are	  just	  the	  beginning	  (!)	  Gesng	  engagement	  fr...
UNDERSTANDING	  ENGAGEMENT	                                    36	  
Measure, Compare & Optimizethe Karma of Your Page.Presentation Page Karma.
Page KarmaRankings & Comparisons     LogosBrands want to understand the state of theirperformance.                        ...
Page KarmaCountry Insights       LogosBrands want to understand how people useFacebook in their country                   ...
Page KarmaRecommendations        LogosBrands want to increase their effectiveness                                         ...
Each	  month	  comparing	  engagement	  to	  our	  compe?tors,	  the	             broader	  category	  &	  country	  bench...
Each	  month	  comparing	  engagement	  to	  our	  compe?tors,	  the	             broader	  category	  &	  country	  bench...
ENGAGEMENT	  RATE	  EVOLUTION	      1.2	         1	     0.8	      0.6	                                        ER	  April	 ...
Best	  pracQces	  to	  	  engage	  the	  (Spa)	  	  community	                              44	  
1.	  Surprise/privilege	  the	  fans:	  give	  them	  scoops	        Albums	  generates	  one	  of	  the	       highest	  ...
Albums	  generate	  high	  engagement	                                                 We	  asked	  fans	  to	  like	  the...
2.	  People	  love	  choosing:	  involve	  them	                                                             Don’t	  forge...
3.	  Communicate	  Social	  AcQons	  in	  your	  posts	                                                                   ...
4.	  Let	  fans	  fill	  in	  the	  blanks.	  Ask	  quesQons	        Although	  Ques?ons	  are	  not	  the	  most	  	      ...
5.	  Inspire	  fans	  with	  offline	  (family)	  acQviQes	                                                                 ...
6.	  Make	  use	  of	  recurring	  events	  or	  topics	                                                                  ...
7.	  Pick	  topicaliQes	  that	  match	  your	  brand	                                                                    ...
8.	  Celebrate	  Achievements	                               From	  ?me	  to	  ?me	  reward	  fans	  with	  giQs	  or	  ho...
9.	  Host	  contests	  that	  stand	  close	  to	  the	  fans	  needs	  or	  interests	                                   ...
10.	  QualitaQve	  Storytelling:	  brand	  iniQaQves	                                                                 55	  
New	  opQons	  :	  Pin	  to	  the	  top,	  star,	  milestones	     Post	  remains	  on	  top	  of	  the	  	             pa...
Think	  about	  Milestones	                                     (Re)construct	                                     the	  h...
INFO:	  Title	  in	  Calibra	  (Body)	  28	  pixels.	  All	  Capital.	  BUILDING	  A	  QUALITATIVE	  AUDIENCE	            ...
MAIN	  OBJECTIVES/GOALS	   1.  Claim	  leadership	  posiJon	  in	  ‘water	  category’	   2.  Create	  a	  qualitaJve	  aud...
WE	  HAD	  TWO	  DIFFERENT	  OPTIONS	  Sesng	  up	  effecJve	  recruitment	  campaigns	      »  Frontal	  :	  through	  the...
A	  LOT	  OF	  DIFFERENT	  TARGETINGS	                                                           WATER	                   ...
IN	  COMBINATION	  WITH	  NUMEROUS	  CREATIONS	  	                                                               62	  
CREATIVE	  BEST	  PRACTICES	  Image	  Maxers!	  	  80%	  the	  impact	  of	  your	  ad.	  Best	  PracJces:	  	  	  	  -­‐	...
CREATIVE	  BEST	  PRACTICES	  	  Copy	  to	  generate	  an	  acJon.	  	  Best	  PracJces:	  	  	  -­‐ 	  Short	  Copy	  	 ...
OPTIMIZATION	  DURING	  THE	  WHOLE	  PERIOD	  Main Optimization Steps                          We optimize your investmen...
DAILY	  OPTIMIZATION	  &	  LEARNINGS	      1.40	  €	      1.20	  €	      1.00	  €	      0.80	  €	      0.60	  €	      0.40...
POSITION	  1	  –	  WATER	  PAGES	                                             67	  
POSITION	  2	  –	  NON	  ALCOHOLIC	  BEVERAGES	                                                            68	  
POSTING	  STRATEGY	  29/06/12	                      69	                                           69	  
Monday      TuesdayWednesday   ThursdayFriday      SaturdaySunday         Men and Women have different                    ...
PUBLISHING	  PLATFORM	  Use	  of	  external	  tools	  to:	  Schedule	  posts	  	  	  	  	                                 ...
CONSIDERATION	                  72	  
WHY	  IS	  THIS	  SO	  IMPORTANT?	  Influences	  the	  vitality	  of	  your	  Facebook	  page	  	  With	  Spa	  Belgium	  w...
MODERATION	  >	  FANS	  POSTS	                                     Replies%Of%   Likes%of%   Average%            Page%Name...
MODERATION	  >	  PAGE	  POSTS	                                                         Reply%of%                          ...
EXAMPLES	  COMMUNITY	  ACTIVITY	                                          76	  
SET	  UP	  A	  PROCESS	  –	  WHO	  TO	  CONTACT/WHAT	  TO	  DO	  PosiJve	                                               Th...
TOOL	  TO	  EASY	  MONITORING	                                         78	  
REACH	              79	  
WHY	  FOCUSING	  ON	  REACH?	     •  With	  specific	  Facebook	  AdverJsing	        formats	  (Sponsored	  Stories)	  we	 ...
PAGE	  POST	  ADS	  TO	  BOOST	  VISIBILITY/REACH	                                                               Reach	  o...
ORGANIC	  &	  PAID	  REACH	  	  Up	  to	  50K	  weekly	  organic	  Views	     Reach	  up	  to	  2	  M	  weekly	  Views	   ...
PAGE	  POST	  ADS	  EXAMPLE	                                           Page	  Post	  Ad	                                  ...
PAGE	  BECOMES	  A	  POWERFUL	  COMMUNICATION	  TOOL	                                                 30	  K	       Herita...
THE	  RIGHT	  MIX	  29/06/12	                85	                                     85	  
AN	  ONGOING	  STORY…	  INFO:	  Title	  in	  Calibra	  (Body)	  28	  pixels.	  All	  Capital.	                            ...
87	  
facebook.com/sospace	  slideshare.net/sospace	  @pjadriaensens	                               88	  
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Spa Belgium Facebook Case - Social Media Forum

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Hands-on approach on how to create a vivid community on Facebook.

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Spa Belgium Facebook Case - Social Media Forum

  1. 1. SPA  BELGIUM  FACEBOOK  CASE  INFO:  Title  in  Calibra  (Body)  28  pixels.  All  Capital.   1  
  2. 2. HOW  TO  TRANSLATE  TO  FACEBOOK  ?   2  
  3. 3. WE  WERE  STRUCK  WITH  IMPORTANT  Q’S…   1  page  per  product?  1  page?   bilingual  pages?  OR     1  page  per  language?   Name  of  the  page?   1  page   3  
  4. 4. 1  Page  Advantages   1  page  per  product  Advantages  •  Lots  of  potenJal  content  to   •  Name  of  the  brands  could   be  interesJng  365  days/year   oblige  us  (Spa  Barisart  -­‐  Spa   without  being  boring   Bruisend)  •  PotenJal  CrossferJlizaJon   •  AcJviJes  &  Guidelines  of   the  brands  are  different   between  brands  •  Leader  percepJon  (all  fans   1  Page  Reason-­‐Why   in  1  place  –  potenJally  the   largest  page  in  its  category)   •  Fullfill  daily  need  (content)  •  Easier  to  manage:  all  fans  in   •  CrossferJlizaJon   1  environment  &  only  1   page  to  opJmize  in  stead  of   •  People  talk  about  ‘Spa’,   2  or  3   not  the  brand  names     •  Site  is  already  constructed   like  this     4  
  5. 5. 5  
  6. 6. SOLID  FOUNDATIONS   6  
  7. 7. WHAT  WOULD  CONVINCE  PEOPLE  TO  LIKE  SPA?   •  What  promise  will  we  be  making  to  our  Facebook  users  that   will  make  them  ‘Like’  Spa?   •  Can  we  deliver  this  promise?     •  And  will  that  be  enough  to  make  them  join?   Give   to Get   7  
  8. 8. ENLARGE  THE  UNIVERSE  –  3  CONTENT  PILLARS     Their  universe   Every  day  a     Purity  that  takes   The  domain.  The   sparkling  day   care  of  you   sources.  The  roots  The  Brands   Spa  Sparkling   Spa  Reine   Spa  General   SPADEL ÉQUIVALENCE PANTONES ÉQUIVALENCES QUADRI ÉQUIVALENCE PANTONES ÉQUIVALENCES QUADRI SPA_10_3190_Logo2c_DarkBlue_LightBlue SPADEL 19/03/2010 SPA_10_3190_r_Logo2c_DarkBlue_LightBlue PANTONE 278 C CYAN 40% MAGENTA 15% 24, rue Salomon de Rothschild - 92288 Suresnes - FRANCE 19/03/2010 Tél. : +33 (0)1 57 32 87 00 / Fax : +33 (0)1 57 32 87 87 PANTONE 278 C CYAN 40% MAGENTA 15% WHITE WHITE 24, rue Salomon de Rothschild - 92288 Suresnes - FRANCE Web : www.carrenoir.com Tél. : +33 (0)1 57 32 87 00 / Fax : +33 (0)1 57 32 87 87 WHITE WHITE Web : www.carrenoir.com Ce fichier est un document d’exécution créé sur Illustrator version CS2. PANTONE 661 C CYAN 100% MAGENTA 80% Ce fichier est un document d’exécution créé sur Illustrator version CS2. PANTONE 661 C CYAN 100% MAGENTA 80% 8  
  9. 9. 9  
  10. 10. CONTENT  APPROACH   SPA’S  CONTENT  RECIPE   10  
  11. 11. Keep  your  company     out  of  the  content     11  
  12. 12. QUESTION  OF  PRIORITIES   •  Value •  Fan Engagement •  Brand •  Give to get •  Interaction with fans Promotion content •  Interesting content will •  News, receive Likes, Shares Promotions, and Comments Contests •  Ideally: reserved for the fans, or a priority group 12  
  13. 13. PROMISE  SPA  REINE  Spa  Reine  let’s  you  experience  pure,  inspiring  moments  with  your  friends  and  family     13  
  14. 14. CONTENT  WHEEL  SPA  REINE   Moments  with  family  &  friends   (acJviJes  &  trips,  cooking,  movies)   Spa  Reine  history   Actuality  &  news   Sponsoring  &  events   (f.e.  20KM)       Purity   (taking  care  of  your   beloved  ones)     Product  &  Promo  info   (announcement  of  new   products  /  acJons  /  promo)   Spa  Mama  Baby  program     (focus  on  USPs  of  the  website)     14  
  15. 15. PROPOSITION  SPA  SPARKLING  “Each  day  we  make  your  day  a  sparkling  day”  Smile,  laugh,  explore,  wonder,  learn,  be  inspired   »  Each  day  we  will  surprise  and  inspire  our   fans   15  
  16. 16. CONTENT  SPA  SPARKLING   Outside  AcJviJes   (Kayak  at  Ourthe,  Jp  for  a  museum,  …)   Sparkling  moments   Refreshing  ideas   (original  content   (Jps:  f.e.  pancakes)   that  will  surprise   the  fans)   Culture   (New  Belgian  film,   Upcoming  arJst,  …)   Sponsoring,  events   Promo  &  Product  info     Sports   (New  sport  to  try  with  friends,   weekend  acJvity  proposal)   16  
  17. 17. PROPOSITION  SPA  GENERAL   “Join  us  on  a  journey  into  the  heart  of  our   sources  and  ini?a?ves”   •  Discover  the  history  of  Spa,  the   iniJaJves  and  values  of  Spa,  its   beauJful  domain  &  its  heritage   •  Be  inspired  by  its  roots,  its  nature,   its  people   17  
  18. 18. CONTENT  SPA  GENERAL   Nature  &  ecology   (domain  of  Spa,  Jps  for  family  walks  with  acJvity,  …)     Spa  gamma  &   Belgitude   news   (Spa  =  100%  Belgian)       (f.e.  new     packagaging)   Heritage  of  Spa   Engagement  of     (f.e.  Spa  history  &     Spa  (environment)   Spa  VisiJng  Center)   18  
  19. 19. EACH  MONTH:  CONTENT  CALENDAR  –  EACH  WEEK:  CONTENT  DETAILS   19  
  20. 20. WHAT  DOES  SPA  EXPECT?  29/06/12   20   20  
  21. 21. A  PAGE  WITH  A  STRONG  VISION  •  Each  day  bring  interesJng,  original  and  inspiring   content  to  the  fans  •  Each  week  reach  a  mass  audience  by  leveraging  the   posts  to  a  wider  audience  than  its  fans  •  To  set  the  tone  (be  leader)  in  Water  pages  in  Belgium   in  terms  of  Engagement  &  Size  •  In  short:  to  manage  a  page  that  has  strong  Karma       21  
  22. 22. MANY DRIVERS. ONE KARMA. Setup   Page Setup Impact   Reach Engagement Intensity       Strong Foundations Consideration Community Vitality   ConversaJon   Posting Strategy Intelligence   22  
  23. 23. BASIC  ELEMENTS  OF  THE  PAGE   23  
  24. 24. 24  
  25. 25. About  text  Different  tabs   25  
  26. 26. Spa  Mama  Baby  Program  Reference  to  website   26  
  27. 27. HOW  TO  STAND  OUT  CREATIVELY?   27  
  28. 28. ENGAGEMENT   28  
  29. 29. “Fans  don’t  care  about  your     beauJful  designed     Facebook  page”   29  
  30. 30. HOW  DO  PEOPLE  USE  FACEBOOK?   30  
  31. 31. «  All  posts  of  my  friends  and  Liked  Pages  appear  in  my  newsfeed  »   31  
  32. 32. Only  Top  Stories  are  shown  (!)   32  
  33. 33. A  COMPLEX  EQUATION?   33  
  34. 34. UNDERSTANDING  EDGERANK  =  KEY  EdgeRank  is  made  up  of  3  variables:  Affinity,  Weight,  and  Time  Decay.   »  Affinity  is  dependent  on  a  users  relaJonship  with  an  object   in  the  news  feed.     –  It  is  based  on  the  proximity  you  have  with  a  friend  or  Page  (No.  of  comments  and   no.  of  ‘Likes’  from  you  and  your  friends,  Frequency  of  visit  to  specific  Profiles  /   Pages,  Frequency  of  interacJons  with  those  Profiles  /  Pages)   »  Weight  is  determined  by  the  type  of  object,  such  as  a   photo/video/link/etc.     »  Time  Decay:  as  an  object  gets  older,  the  lower  the  value.   34  
  35. 35. ENGAGEMENT  IS  KEY  TO  INFLUENCE  EDGERANK    Fans  are  just  the  beginning  (!)  Gesng  engagement  from  those  Fans  is  a  real  Challenge.  To  maximize  your  presence  in  Top  News:   »  Generate  Likes;   »  Provoke  Comments;   »  Invite  people  to  Share;   »  Make  people  return  to  your  Page;   35  
  36. 36. UNDERSTANDING  ENGAGEMENT   36  
  37. 37. Measure, Compare & Optimizethe Karma of Your Page.Presentation Page Karma.
  38. 38. Page KarmaRankings & Comparisons LogosBrands want to understand the state of theirperformance. How do I rate against my How do I rate, competitors or compared with the my peers other brands of the country In terms of size, rate Colors of increase, in terms C71 M2 Y35 K0 of C71 M64 Y64 K66 engagement or C52 M43 Y43 K7 R42 G183 B179 activityB42 my fans R42 G42 of R129 G129 B129 # 2AB7B3 # 2AB7B3 # 818181
  39. 39. Page KarmaCountry Insights LogosBrands want to understand how people useFacebook in their country What content gets How do people the most engage with my engagement in my brand on Facebook category (type, in my country? format, length,…) ? What are the Colors What time of the differences best to day is the C71 M2 Y35 K0 between men C71 M64 Y64 K66 C52 M43 Y43 K7 R42 G183 B179 publish and G42 B42 R42 women R129 G129 B129 # 2AB7B3 # 2AB7B3 # 818181 content ?
  40. 40. Page KarmaRecommendations LogosBrands want to increase their effectiveness % If I have 2 posts to publish, when do I When should I post the second publish on my one ? Page ? What are my competitors Colors Are my competitors’ doing that could Is the level of inspireY64 K66 ? C71 M64 me consideration I Pages growing Y35 K0 C71 M2 C52 M43 Y43 K7 R42 G183 B179 R42 G42 B42 give to my fans R129 G129 B129 quicker than # 2AB7B3 # 2AB7B3 # 818181 the best in my mine ? Category ?
  41. 41. Each  month  comparing  engagement  to  our  compe?tors,  the   broader  category  &  country  benchmarks   41  
  42. 42. Each  month  comparing  engagement  to  our  compe?tors,  the   broader  category  &  country  benchmarks   42  
  43. 43. ENGAGEMENT  RATE  EVOLUTION   1.2   1   0.8   0.6   ER  April   0.4   ER  May   0.2   ER  June   0   43  
  44. 44. Best  pracQces  to    engage  the  (Spa)    community   44  
  45. 45. 1.  Surprise/privilege  the  fans:  give  them  scoops   Albums  generates  one  of  the   highest  visibility  &  engagement   scores  with  new  Timeline   45  
  46. 46. Albums  generate  high  engagement   We  asked  fans  to  like  their  favorite,   resul?ng  in  high  engagement   By  reac?ng  on  comments  by  fans   under  each  photo,  we  managed   to  get  many  comments   46  
  47. 47. 2.  People  love  choosing:  involve  them   Don’t  forget  to  keep  the  conversa?on   going  in  the  comments  &  let  fans   know  which  op?on  was  chosen  the   most  by  the  fans   47  
  48. 48. 3.  Communicate  Social  AcQons  in  your  posts   48  
  49. 49. 4.  Let  fans  fill  in  the  blanks.  Ask  quesQons   Although  Ques?ons  are  not  the  most     sexy  format,  it’s  one  of  the  best  to     boost  engagement         Best  way  to  get  to  know  your  fans  (f.e.  how  many  of  your  fans  actually  use  your   product(s)?)   49  
  50. 50. 5.  Inspire  fans  with  offline  (family)  acQviQes   50  
  51. 51. 6.  Make  use  of  recurring  events  or  topics   Contextualize  the  content   51  
  52. 52. 7.  Pick  topicaliQes  that  match  your  brand   52  
  53. 53. 8.  Celebrate  Achievements   From  ?me  to  ?me  reward  fans  with  giQs  or  host   offline  ac?vity  with/for  them   53  
  54. 54. 9.  Host  contests  that  stand  close  to  the  fans  needs  or  interests   Inspire  to  par?cipate   54  
  55. 55. 10.  QualitaQve  Storytelling:  brand  iniQaQves   55  
  56. 56. New  opQons  :  Pin  to  the  top,  star,  milestones   Post  remains  on  top  of  the     page  for  1  week   Larger  visibility   Star  posts  before  you  highlight  them.  AQer  7  days  they  will     go  back  to  the  larger  format   56  
  57. 57. Think  about  Milestones   (Re)construct   the  heritage   of  the  brand   57  
  58. 58. INFO:  Title  in  Calibra  (Body)  28  pixels.  All  Capital.  BUILDING  A  QUALITATIVE  AUDIENCE   58  
  59. 59. MAIN  OBJECTIVES/GOALS   1.  Claim  leadership  posiJon  in  ‘water  category’   2.  Create  a  qualitaJve  audience  with  large   reach  that  would  jusJfy  the  investments  in   social  (keeping  in  mind  that  fans  are  just  the   beginning)     59  
  60. 60. WE  HAD  TWO  DIFFERENT  OPTIONS  Sesng  up  effecJve  recruitment  campaigns   »  Frontal  :  through  the  promise  of  the  page   »  Biased  :  via  contests  or  promoJons  -­‐>  the   challenge  being  to  engage  those  ‘fans’   DesJnaJon  tab   for  recruitment   purposes   60  
  61. 61. A  LOT  OF  DIFFERENT  TARGETINGS   WATER   NATURE   FAMILY   ACTIVE  /  SPORTIVE  /   CULTURE   FRIENDS  OF  FANS   COMPETITORS   61  
  62. 62. IN  COMBINATION  WITH  NUMEROUS  CREATIONS     62  
  63. 63. CREATIVE  BEST  PRACTICES  Image  Maxers!    80%  the  impact  of  your  ad.  Best  PracJces:        -­‐  No  more  than  1  or  2  objects/human  -­‐   Human  Faces  -­‐   Close  Up  -­‐   Focus  on  Product  -­‐   Band  RecogniJon  (Logo)  -­‐   Colours  -­‐   Iconic    -­‐   Be  CreaJve       63  
  64. 64. CREATIVE  BEST  PRACTICES    Copy  to  generate  an  acJon.    Best  PracJces:      -­‐   Short  Copy    -­‐   CAPITALS  -­‐   QuesJons  -­‐   Focus  on  Benefits.  -­‐   Magic  Keywords  (Free,  New,  Win,…)  -­‐   Call  to  AcJon  -­‐   Contextualize  -­‐   Sense  of  Emergency  -­‐   Brand  RecogniJon  -­‐   Clear  DesJnaJon   64  
  65. 65. OPTIMIZATION  DURING  THE  WHOLE  PERIOD  Main Optimization Steps We optimize your investment in REAL TIME in order to reach the best ROI1 - We split the targeting in several sub-segment (Gender, Age, Interest)2 – We analyze witch segment perform the best regarding the message3 - We make a reallocation of the budget on the sub-segment who works the best.4 – It is an iterative process we repeat. Launch middle Reallocation of Budget V € OPTIMAZATION OPTIMAZATION V € X € 65  
  66. 66. DAILY  OPTIMIZATION  &  LEARNINGS   1.40  €   1.20  €   1.00  €   0.80  €   0.60  €   0.40  €   0.20  €   0.00  €   0  fans   70,000  fans   66  
  67. 67. POSITION  1  –  WATER  PAGES   67  
  68. 68. POSITION  2  –  NON  ALCOHOLIC  BEVERAGES   68  
  69. 69. POSTING  STRATEGY  29/06/12   69   69  
  70. 70. Monday TuesdayWednesday ThursdayFriday SaturdaySunday Men and Women have different patterns
  71. 71. PUBLISHING  PLATFORM  Use  of  external  tools  to:  Schedule  posts           Saturday     Monday   Tuesday   Wednesday   Thursday   Friday   Sunday  Create  more  axracJve,  richer  posts.  Easier  moderaJon  of  comments  Stats…   71  
  72. 72. CONSIDERATION   72  
  73. 73. WHY  IS  THIS  SO  IMPORTANT?  Influences  the  vitality  of  your  Facebook  page    With  Spa  Belgium  we  strive  to:  •  Be  the  most  axenJve  page  in  its  category  •  Not  let  any  fine  acJon  unnoJced  •  Keep  the  conversaJon  going  on  the  page,  its   posts,  …   73  
  74. 74. MODERATION  >  FANS  POSTS   Replies%Of% Likes%of% Average% Page%Name% Fan%Posts% Page%on%Fan% Page%on%Fan% Reply%on% Posts% Posts% Fan%Posts Spa$Belgium 84 46 38 1,0 Pepsi 24 17 5 0,9 evian$Belgium 29 7 13 0,7 Gini 26 11 4 0,6 FreshClub$by$ Perrier 175 44 54 0,6 Innocent$ Belgium 4 2 0 0,5 Bru$ 16 5 3 0,5 Oasis$Fun.be 0 0 0 0,0 Spa  Belgium  is  number  one  on  ModeraJon  of  Fans   post.  With  an  average  of  1  reply  per  Fan  Post.   74  
  75. 75. MODERATION  >  PAGE  POSTS   Reply%of% Average%reply%per% Page%Name% Posts%of%Page% Page%on% Post own%Posts% Spa$Belgium 24 69 2,88 Gini 21 58 2,76 Oasis$Fun.be 31 75 2,42 evian$Belgium 14 17 1,21 Bru$ 21 15 0,71 FreshClub$by$Perrier 20 2 0,10 Innocent$Belgium 6 0 0,00 Pepsi 10 0 0,00 Spa  Belgium  is  number  one  on  ModeraJon  of  Page  Posts.   With  an  average  reply  of  2,88  per  Page  Post.   75  
  76. 76. EXAMPLES  COMMUNITY  ACTIVITY   76  
  77. 77. SET  UP  A  PROCESS  –  WHO  TO  CONTACT/WHAT  TO  DO  PosiJve   Thank  him  and  encourage  comment   for  more  comments.   Product   If  you  can  answer  straight  away,  do  it.  If   not,  ask  for  more  informaJon  or  say  you  QuesJon   will  come  back  asap  with  detailed   InformaJon   informaJon.  Ask  informaJon  to   dedicated  people.   If  correct,  acknowledge  and  check   how  you  can  make  it  right.   Unhappy   Check     If  wrong,  correct  politely  and   customer   facts   monitor.  NegaJve   Wrong   If  correct,  acknowledge,  publish  the   Check    comment   informaJon   correct  informaJon  and  monitor.   facts   NegaJve   If  wrong,  correct  politely  and   opinion   monitor.   Joke   Monitor,  and  if  needed  delete  based     on  guidelines  of  the  page.   77  
  78. 78. TOOL  TO  EASY  MONITORING   78  
  79. 79. REACH   79  
  80. 80. WHY  FOCUSING  ON  REACH?   •  With  specific  Facebook  AdverJsing   formats  (Sponsored  Stories)  we   decided  to  boost  the  reach  of  our   page  posts  much  wider  than  its   organic  likers   •  And  by  doing  so  turning  the  page  into   a  powerfull  communicaJon  tool  by   reaching  well  over  2Mio  people  per   week   80  
  81. 81. PAGE  POST  ADS  TO  BOOST  VISIBILITY/REACH   Reach  organic  (OWNED)   +     AddiJonal  Reach    (PAID)   Friends  of  Fans,  Specific  target   Fans     Fans    Fans   81  
  82. 82. ORGANIC  &  PAID  REACH    Up  to  50K  weekly  organic  Views   Reach  up  to  2  M  weekly  Views   82  
  83. 83. PAGE  POST  ADS  EXAMPLE   Page  Post  Ad   Organic:  7K  reach   With  PPA:  600K  reach   83  
  84. 84. PAGE  BECOMES  A  POWERFUL  COMMUNICATION  TOOL   30  K   Heritage  of  Spa   AcJvity  Jp(s)   PPA  on  FoF   50  K   1  M   Spa  Reine   PPA  on  Fans   Contest  House   2  x  30K  2  x  50  K   1  x  500K  2  x  1M     Nature  &  Ecology   PPA  on  FoF   2.660.000  post  views   30  K   per  week   Spa  Sparkling  1  M   Sparkling  Day   PPA  on  Fans   Specific  targeted  PPA   50  K   Family  acJviJes   500  K   Thank  the  fans   84  
  85. 85. THE  RIGHT  MIX  29/06/12   85   85  
  86. 86. AN  ONGOING  STORY…  INFO:  Title  in  Calibra  (Body)  28  pixels.  All  Capital.   86  
  87. 87. 87  
  88. 88. facebook.com/sospace  slideshare.net/sospace  @pjadriaensens   88  

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